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Epson WorkForce Enterprise WF-M21000 Users Guide - Page 357

Solving Problems, Viewing the Help Screen

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Solving Problems Check these sections for solutions to problems you may have using your product. Viewing the Help Screen Product Status Messages Job Status Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Copy Quality Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Viewing the Help Screen You can view troubleshooting or how-to topics on the LCD screen at any time. 1. Select the help icon. 357

Section	Page
Contents	3
Product Basics	16
Product Parts Locations	16
Product Parts - Front and Inside	17
Product Parts - Back	20
Optional Accessories and Replacement Parts	22
Using the Control Panel	23
Control Panel Buttons and Lights	23
Status Icon Information	24
Selecting the Date and Time	25
Selecting Your Country or Region	27
Setting a Password and Locking the Control Panel	28
Entering Characters on the LCD Screen	30
Using Presets	31
Setting User Feature Restrictions (Access Control)	34
Changing LCD Screen Language	35
Adjusting Control Panel Sounds	36
Adjusting the Screen Brightness	37
Turning Off the Operation Time Out Setting	38
Preventing PC Connection via USB	39
Checking the Print Counter	40
Checking for Software Updates	41
Using Power Saving Settings	42
Changing the Sleep Timer Settings	42
Changing the Power Off Timer Settings	44
Epson Connect Solutions for Smartphones, Tablets, and More	44
Setting Up Epson Connect Services	45
Using Epson Email Print	46
Using the Epson iPrint Mobile App	47
Using Epson Remote Print	47
Using Epson Scan to Cloud	48
Android Printing Using the Epson Print Enabler	49
Using Fire OS Printing	49
Using the Mopria Print Service	50
Using Windows 10 Mobile Printing	50
Using Epson Print and Scan App with Windows Tablets	51
Wi-Fi or Wired Networking	52
Network Security Recommendations	52
Wi-Fi Infrastructure Mode Setup	53
Selecting Wireless Network Settings from the Control Panel	54
Wi-Fi Direct Mode Setup	56
Enabling Wi-Fi Direct Mode	57
Wi-Fi Protected Setup (WPS)	59
Using WPS to Connect to a Network	59
Printing a Network Status Sheet	61
Printing a Network Connection Report	61
Network Connection Report Codes and Messages	63
Configuring Email Server Settings	69
Changing or Updating Network Connections	70
Accessing the Web Config Utility	70
Changing a USB Connection to a Wi-Fi Connection	71
Changing a Wi-Fi Connection to a Wired Network Connection	71
Connecting to a New Wi-Fi Router	71
Disabling Wi-Fi Features	72
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	74
Installing the Epson Universal Print Driver - Windows	74
Installing the PostScript (PS3) Printer Software - Windows	78
Installing the PostScript (PS3) Printer Software - Mac	78
Selecting PDL (Page Description Language) Settings	79
PDL Print Configuration Options	80
Selecting Printer Language and Interface Settings	82
Printing Language and Interface Options	83
Printing a PCL or PS3 (PostScript) Status Sheet	84
Loading Paper	86
Loading Paper in the Cassettes and Paper Tray	86
Using the Optional Paper Cassette Lock	91
Paper Loading Capacity	92
Double-sided Printing Capacity	97
Compatible Epson Papers (U.S. and Canada)	99
Compatible Epson Papers (Latin America)	100
Paper or Media Type Settings - Printing Software	100
Selecting the Paper Settings for Each Source - Control Panel	101
Paper Type Settings - Control Panel	103
Selecting Default Paper Settings - Administrator	104
Selecting the Default Printer Settings	105
Paper Source Settings Options	106
Selecting the Universal Print Settings	106
Universal Print Settings Options	107
Placing Originals on the Product	109
Placing Originals on the Scanner Glass	109
Placing Originals in the Automatic Document Feeder	111
Copying	115
Copying Documents or Photos	115
Copying Options	117
Printing from a Computer	122
Printing with the Standard Epson Printer Software - Windows	122
Synchronizing Printer Settings for Optional Units - Windows	123
Selecting Basic Print Settings - Windows	124
Paper Source Options - Windows	127
Print Quality Options - Windows	127
Multi-Page Printing Options - Windows	128
Selecting Double-sided Printing Settings - Windows	128
Double-sided Printing Options - Windows	130
Selecting Finishing Options - Windows	131
Finishing Options - Windows	132
Selecting Additional Print Options - Windows	133
Custom Color Correction Options - Windows	135
Image Options and Additional Settings - Windows	136
Header/Footer Settings - Windows	137
Selecting a Printing Preset - Windows	138
Selecting Extended Settings - Windows	139
Extended Settings - Windows	140
Printing Your Document or Photo - Windows	142
Locking Printer Settings - Windows	143
Locked Setting Options	144
Entering a User ID and Password for Printing	146
Selecting Default Print Settings - Windows	147
Changing the Language of the Printer Software Screens	148
Changing Automatic Update Options	149
Printing with the Epson Standard Printer Software - Mac	150
Selecting Basic Print Settings - Mac	150
Paper Source Options - Mac	154
Print Quality Options - Mac	154
Print Options - Mac	155
Selecting Page Setup Settings - Mac	155
Selecting Print Layout Options - Mac	156
Selecting Double-sided Printing Settings - Mac	156
Double-sided Printing Options and Adjustments - Mac	157
Managing Color - Mac	157
Color Matching and Color Options - Mac	158
Selecting Finishing Options - Mac	159
Finishing Options - Mac	160
Selecting Printing Preferences - Mac	160
Printing Preferences - Mac	161
Printing Your Document or Photo - Mac	162
Checking Print Status - Mac	163
Printing with the Epson Universal Print Driver - Windows	164
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	165
Selecting Print Settings - Epson Universal Print Driver - Windows	166
Selecting Default Print Settings - Epson Universal Print Driver - Windows	168
Locking Printer Settings - Epson Universal Print Driver - Windows	170
Epson Universal Print Driver Locked Setting Options	171
Adding Network Printers - Epson Universal Print Driver - Windows	172
Printing with the PostScript (PS3) Printer Software - Windows	175
Selecting Basic Print Settings - PostScript Printer Software - Windows	175
Selecting Default Print Settings - PostScript Printer Software - Windows	178
Printing with the PostScript (PS3) Printer Software - Mac	179
Selecting Basic Print Settings - PostScript Printer Software - Mac	180
Cancelling Printing Using the Product Control Panel	184
Scanning	185
Starting a Scan	185
Starting a Scan Using the Product Control Panel	185
Scanning to Email	187
Scanning to a Connected Computer	190
Scanning to a Memory Device	194
Scanning to the Product's Hard Drive	195
Scanning to the Cloud	198
Setting Up a WSD Port (Windows 7/Windows Vista)	200
Control Panel Scanning Options	200
Setting Up and Scanning to a Network Folder or FTP Server	203
Creating a Shared Network Folder	203
Registering Contacts for Network Folder or FTP Scanning - Web Config	205
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	206
Scanning to a Network Folder or FTP Server	208
Starting a Scan Using the Epson Scan 2 Icon	211
Starting a Scan from a Scanning Program	213
Starting a Scan from a Smart Device	215
Scanning in Epson Scan 2	215
Additional Scanning Settings - Main Settings Tab	219
Additional Scanning Settings - Advanced Settings Tab	220
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	220
Image Format Options	222
Scan Resolution Guidelines	222
Scanning with Document Capture Pro or Document Capture	223
Scanning with Simple Scan in Document Capture Pro - Windows	223
Scanning with Job Scan in Document Capture Pro - Windows	225
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	226
Scanning Two Originals onto One Sheet (Stitching Images) - Windows	229
Scanning Multi-Page Originals as Separate Files - Windows	232
Scanning with Document Capture - Mac	235
Adding and Assigning Scan Jobs with Document Capture - Mac	238
Entering a User ID and Password for Scanning	239
Faxing	240
Connecting a Telephone or Answering Machine	240
Setting Up Fax Features	246
Setting Up Basic Fax Features	246
Using the Fax Setup Wizard	246
Selecting the Line Type	248
Setting the Number of Rings to Answer	249
Selecting Advanced Fax Settings	250
Basic Settings - Fax	251
Send Settings - Fax	254
Receive Settings - Fax	254
Report Settings - Fax	257
Security Settings - Fax	258
Setting Up the Fax Utility - Windows	259
Setting Up Contacts and Contact Groups	261
Creating a Contact	261
Editing or Deleting a Contact	265
Creating a Contact Group	266
Editing or Deleting a Contact Group	269
Sending Faxes	270
Sending Faxes from the Product Control Panel	271
Sending a Fax Using the Keypad, Contact List, or History	271
Fax Sending Options	274
Sending a Fax at a Specified Time	275
Sending a Fax on Demand	277
Sending a Stored Fax	278
Dialing Fax Numbers from a Connected Telephone	280
Sending Faxes Using the Fax Utility - Windows	280
Sending Faxes Using the Fax Utility - Mac	283
Receiving Faxes	286
Fax Reception	286
Receiving Faxes Automatically	287
Receiving Faxes Manually	287
Forwarding Received Faxes	288
Receiving a Fax by Polling	289
Viewing a Fax on the LCD Screen (Using the Fax Box)	290
Checking Fax Status	292
Printing Fax Reports	293
Fax Report Options	294
Using External USB Devices with Your Product	295
Connecting a USB Device	295
Disconnecting a USB Device	295
Viewing and Printing from the LCD Screen	296
Printing JPEG Photos	296
Print Setting Options - JPEG Mode	298
Printing TIFF and PDF Files	300
Print Setting Options - TIFF Mode	302
Print Setting Options - PDF Mode	304
Transferring Files on a USB Device	305
Setting Up USB Device Access	306
Using Your Product's Internal Storage	307
Storage Folder Types	307
Printing a Stored File	309
Saving Stored Files to an External USB Device	311
Emailing Stored Files	316
Saving Stored Files to a Network Folder	320
Saving Stored Files to Cloud Services	325
Storage Menu Options	327
Searching for Folders and Files	330
Deleting Folders and Files from Storage	331
Changing the Storage Period of Files	333
Restricting Shared Folder Access	334
Replacing Ink Cartridges and Maintenance Boxes	335
Check Cartridge and Maintenance Box Status	335
Checking Ink Status on the LCD Screen	336
Checking Ink and Maintenance Box Status with Windows	337
Checking Cartridge and Maintenance Box Status - Mac	339
Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)	340
Purchase Epson Ink Cartridges and Maintenance Box (Latin America)	340
Ink Cartridge and Maintenance Box Part Numbers	340
Removing and Installing Ink Cartridges	341
Replacing the Maintenance Box	343
Adjusting Print Quality	345
Print Head Maintenance	345
Checking the Nozzles Using the Product Control Panel	345
Cleaning the Print Head Using the Product Control Panel	348
Cleaning and Transporting Your Product	350
Cleaning Your Product	350
Cleaning the Scanner Glass	350
Cleaning the Automatic Document Feeder	352
Moving or Transporting Your Product	356
Solving Problems	357
Viewing the Help Screen	357
Product Status Messages	358
Job Status Error Codes	361
Running a Product Check	366
Resetting Control Panel Defaults	368
Solving Setup Problems	370
Product Does Not Turn On or Off	370
Noise After Ink Installation	370
Software Installation Problems	370
Solving Network Problems	371
Product Cannot Connect to a Wireless Router or Access Point	372
Network Software Cannot Find Product on a Network	373
Wireless Network Connection is Unstable on a Mac	374
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable	375
Wired Network Connection Becomes Unstable	375
Product Does Not Appear in Mac Printer Window	376
Cannot Print Over a Network	376
Cannot Scan Over a Network	378
Solving Copying Problems	379
Product Cannot Copy	379
Product Makes Noise, But Nothing Copies	379
Product Makes Noise When It Sits for a While	380
Solving Copy Quality Problems	380
Copies Have Incorrect or Faint Colors	380
Position, Size, or Margins of Copies are Incorrect	381
Solving Paper Problems	381
Paper Feeding Problems	382
Originals Do Not Feed From the Automatic Document Feeder	383
Paper Jam Problems	384
Paper Ejection Problems	384
Solving Problems Printing from a Computer	384
Nothing Prints	385
Product Icon Does Not Appear in Windows Taskbar	386
Printing is Slow	387
Solving Page Layout and Content Problems	388
Inverted Image	389
Too Many Copies Print	389
Blank Pages Print	389
Incorrect Margins on Printout	390
Incorrect Characters Print	390
Incorrect Image Size or Position	391
Slanted Printout	392
Solving Print Quality Problems	392
White or Dark Lines in Printout	392
Blurry or Smeared Printout	393
Faint Printout or Printout Has Gaps	395
Grainy Printout	395
Incorrect Colors	396
Solving Scanning Problems	397
Scanning Software Does Not Operate Correctly	398
Cannot Start Epson Scan 2	398
Solving Scanned Image Quality Problems	399
Image Consists of a Few Dots Only	399
Line of Dots Appears in All Scanned Images	400
Straight Lines in an Image Appear Crooked	400
Scanned Image Quality Problems	401
Image Colors are Patchy at the Edges	402
Ripple Patterns Appear in an Image	402
Scanned Image Edges are Cropped	403
Solving Faxing Problems	403
Cannot Send or Receive Faxes	403
Cannot Receive Faxes with a Telephone Connected to Your Product	406
Fax Memory Full Error Appears	406
Fax Quality is Poor	407
Sent Fax is Received in an Incorrect Size	408
Received Fax is Not Printed	408
Solving USB Device Problems	409
Cannot View or Print from a USB Device	409
Cannot Save Files on a USB Device	409
Cannot Transfer Files To or From a USB Device	410
Uninstall Your Product Software	410
Uninstalling Product Software - Windows	410
Uninstalling Product Software - Mac	411
Where to Get Help (U.S. and Canada)	412
Where to Get Help (Latin America)	413
Technical Specifications	415
Windows System Requirements	415
Mac System Requirements	416
Paper Specifications	417
Printable Area Specifications	418
Scanning Specifications	419
Automatic Document Feeder (ADF) Specifications	420
Fax Specifications	421
Ink Cartridge Specifications	422
Dimension Specifications	422
Electrical Specifications	424
Environmental Specifications	425
Interface Specifications	425
External USB Device Specifications	426
Network Interface Specifications (U.S. and Canada)	427
Network Interface Specifications (Latin America)	429
Safety and Approvals Specifications (U.S. and Canada)	430
Safety and Approvals Specifications (Latin America)	431
Notices	433
Important Safety Instructions	433
General Product Safety Instructions	433
Ink Cartridge Safety Instructions	436
Wireless Connection Safety Instructions	437
LCD Screen Safety Instructions	437
Telephone Equipment Safety Instructions	438
FCC Compliance Statement	438
Binding Arbitration and Class Waiver	441
Trademarks	444
Copyright Notice	445
libTIFF Software Acknowledgment	445
A Note Concerning Responsible Use of Copyrighted Materials	446
Default Delay Times for Power Management for Epson Products	446