Epson WorkForce Enterprise WF-M21000 Users Guide - Page 407
Fax Quality is Poor, Parent topic, Related references, Related tasks, Direct Send
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• Send your fax using the on hook feature • Send your faxes in smaller batches • If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen (Using the Fax Box) Fax Quality is Poor If you receive a poor quality fax, try these solutions: • Try enabling the error correction mode (ECM) setting. • Contact the fax sender and ask them to send the fax in a higher resolution. • Try reprinting the received fax. If the sent fax quality is poor, try these solutions: • Clean the scanner glass. • Clean the ADF. • Try changing the resolution or density setting on the control panel. • Do not press on the document cover or the original with too much force. • Try changing the original type setting on the control panel. • If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature. Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution. • Try enabling the error correction mode (ECM) setting. • If the back of the original appears in your sent fax, place a piece of black paper on the back of the original and fax it again. Parent topic: Solving Faxing Problems 407