Epson WorkForce Enterprise WF-M21000 Users Guide - Page 385
Nothing Prints, Parent topic, Remove Device, Print Queue, Print, directly to the printer
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Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on and connected to your computer. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • If the printer cannot print using a USB connection, disconnect the USB cable from the computer, rightclick on the printer icon displayed on the computer, and select Remove Device. Then connect the USB cable to the computer and try a test print. • If your computer is connected using a USB cable, try a different USB port on your computer or a different cable. • Make sure the printer status is not offline or pending. • Make sure you are using the Epson printer driver for your product or the available functions are limited. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • Make sure your system meets the requirements for your operating system. If you are printing a highresolution image, you may need more than the minimum requirements. Print the image at a lower resolution or if necessary, increase your system's memory. • In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • On a Mac, make sure the printer is added to the printer list and the printer is not paused. • If you are using the PostScript printing software, make sure the printing language setting on the control panel is set to Auto or PS. • In Windows, the product may not print if a large number of print jobs are sent. Try selecting Print directly to the printer on the Advanced tab in the printer properties. Parent topic: Solving Problems Printing from a Computer 385