Gateway DX4200 8513028 - Gateway Hardware Reference Guide
Gateway DX4200 Manual
![]() |
View all Gateway DX4200 manuals
Add to My Manuals
Save this manual to your list of manuals |
Gateway DX4200 manual content summary:
- Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 2
- Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 3
your computer 17 Turning off your computer 17 Restarting (rebooting) your computer 18 Using the keyboard 19 Using the mouse 20 Using optical drives 23 Features 23 Loading an optical disc 23 Identifying optical drive types 23 Playing discs 25 Creating discs 26 Using the memory card reader - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 4
40 Installing memory 41 Adding or replacing an optical disc drive 43 Replacing the memory card reader 45 Adding or replacing a hard drive 47 Adding or replacing an expansion card 48 Chapter 5: Maintaining Your Computer . . . . . 51 Setting up a maintenance schedule 52 Creating system recovery - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 5
84 Expansion cards 85 Media Center 85 Checking for device problems 87 Recovering your system 88 Creating recovery discs 89 Recovering pre-installed software and drivers 91 Returning to a previous system condition 92 Returning your system to its factory condition 93 Technical support 96 iii - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 6
Contents Before calling Gateway Customer Care 96 Calling Customer Care 96 Appendix A: Legal Notices 97 Index 107 iv - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 12
locations, and indicators may vary from this illustration. Memory card reader Optical disc drive USB ports Copy button Optical disc drive (optional) IEEE 1394/ FireWire™ port Microphone jack Headphone jack Power button IR sensor IR learning indicator (red) Bluetooth activity indicator (blue - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 13
disc drive Video, Audio left, and Audio right jacks (optional) IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to listen to audio CDs, install games and programs, watch DVDs - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 14
port Monitor (VGA) port Ethernet (network) jack Rear surround speaker jack Center/subwoofer jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) TV tuner card (optional) Wireless network card (optional) Telephone jack (optional) Description The switch is preset at the factory - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 15
30. Plug USB (Universal Serial Bus) devices (such as a USB printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see "Installing a printer, scanner, or other device" on page 30. Plug an optical cable from an amplifier or entertainment system into this jack for digital - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 16
the audio jacks" on page 30. Plug a VGA or DVI monitor into the VGA (blue) or DVI (white) port on this card, if installed. Plug a video tuner or antenna into this card, if installed. Lets you wirelessly connect to a wireless-enabled network. Plug the cord from your telephone into this jack. 10 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 17
dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting the volume • Configuring the audio jacks • Installing a printer, scanner, or other device - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 18
3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 19
so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set paper holders at the - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 20
data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 21
The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set correctly for your location at the factory, but you can change it to match the electrical service - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 22
the power button on the front of your computer. If your computer does not turn on, check the power cable connections. Important Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 23
the power button for about five seconds, then release it. Putting your computer into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 24
or press the power button. If the computer remains in Sleep mode, press the power button. To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 25
www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard The keyboard has several different types of keys and buttons. Your keyboard also has status - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 26
Windows. Press these keys to move the cursor and to copy, cut, and paste objects. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 27
gateway.com As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display on the computer display Position the pointer over the object. Quickly press and release the left mouse button. This - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 28
object. Press the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 55 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 29
drive types Your computer may contain one of the following drive types. Press the drive's eject button, then look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for... this logo... is... CD Installing - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 30
drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 31
drive-equipped computer. For more information about playing DVDs, see your online User Guide. Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB of files, about 23 hours of standard-definition video - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 32
You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 33
empty, or you could damage the card reader. To insert a memory card: 1 Insert the memory card into the appropriate memory card slot. 2 To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 34
and Getting Started Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 35
www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 36
(s) to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and parallel. You use these ports - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 37
more information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search box, then press ENTER. Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. 31 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 38
CHAPTER 3: Setting Up and Getting Started 32 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 39
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Adding or replacing an - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 40
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 41
cable before opening the case. To remove the left side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 42
to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the right side panel: 1 Make sure that the left side panel has already been removed by following the instructions in "Removing the left side panel - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 43
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the side panels by following the instructions in "Removing the left - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 44
release tabs Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the bezel into the slots on the front of the computer until the tabs snap into place. 2 Replace the side panels that you removed previously by following the instructions in "Replacing the side - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 45
www.gateway.com Replacing the side panels To replace the side panels: 1 Make sure that all internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panels toward the front of the computer until the backs of the side panels are flush - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 46
CHAPTER 4: Upgrading Your Computer Replacing the color panel To replace the color panel on the front bezel: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Press the lower panel release tabs up, and press the upper panel release tabs inward. The - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 47
www.gateway.com 3 Slide the new color panel into position, then firmly press it against the front bezel until it clicks into place. 4 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. Installing memory When you upgrade the computer memory, make sure - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 48
. 6 Replace the side panel by following the instructions in "Replacing the side panels" on page 39. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 49
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 If you are installing a new drive ( - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 50
4: Upgrading Your Computer 5 Remove the two drive retention screws. Drive retention screws 6 Slide the drive forward and out of the drive bay. 7 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 51
tab. The release tab is in the top of the case, between the power supply and the optical drive. Tip The top bezel is the plastic piece that forms the top of your computer case. You must remove it to perform maintenance on the memory card reader. Top bezel release tab 3 Slide the top bezel toward - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 52
removed previously. 7 Plug the appropriate cables into the card reader. 8 Place the top bezel on top of the computer, then slide the bezel toward the front of the computer until it clicks into place. 9 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 53
left side panel by following the instructions in "Removing the left side panel" on page 35. 2 Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Drive data cable Drive power cable 3 If you are replacing - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 54
by following the instructions in "Replacing the side panels" on page 39. 8 Reconnect all external cables and the power cord. 9 Turn on your computer. 10 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 55
notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Secure the new expansion card to the case using the screw you removed previously. 8 Replace the left side panel by following the instructions in "Replacing the side panels" on page 39. 49 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 56
CHAPTER 4: Upgrading Your Computer 50 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 57
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 51 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 58
X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 59
www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 60
Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components. • Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 61
.gateway the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the you may need to replace it. Cleaning the monitor Caution A flat-panel display is made of specially coated glass and can be scratched or damaged by - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 62
. To clean an optical disc: 1 Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer's operating system, software, and - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 63
www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 64
several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Á Computer Á right-click drive Á Properties 1 Click (Start) then click Computer. The Computer window opens. 58 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 65
as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Á Computer Á right-click drive Á Properties Á Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. 59 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 66
currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box opens. 3 Click to select the types of hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 67
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 68
CHAPTER 5: Maintaining Your Computer To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click Defragment now. This process may take hours to - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 69
www.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 70
Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 71
If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To move files and settings from your old computer: 1 If you want to transfer program settings to your new computer, install those programs - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 72
In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 73
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 75
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 76
injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician. • Check all cable connections - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 77
www.gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory" Action See "You get an "Insufficient disk space" error message" on page 81. - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 78
. See more troubleshooting at "Modem (dial-up)" on page 74. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 79
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 73 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 80
telephone wall jack. • Make sure that call waiting is disabled before using the modem. Contact your telephone service provider to get the correct code to temporarily disable the service. • Make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 81
technical support. • Review the troubleshooting information under "Internet and networking" on page 72. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 82
that it is turned on. Most routers have lights that indicate they are working. For more information, see your router's documentation. • If you are using a router, restart it by unplugging it from power for five seconds. • Make sure that all computers on your network have the same workgroup name and - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 83
, and r eplace any damaged cables. Display The screen resolution is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 84
. • Change the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 85
the disc, see "Cleaning optical discs" on page 56. • Update the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 86
. • Update the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 87
gateway sure that the keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard drive using Disk Cleanup. For instructions, see "Deleting unnecessary files" on page 59. Help For more information about file management, click Start, then click Help and Support - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 88
. For instructions on opening your computer case, see "Opening the case" on page 35. • A USB flash drive or a USB portable music player is connected to one of your computer's USB ports. Unplug the USB device, then restart your computer. • Your hard drive has no operating system installed on it - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 89
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 90
, see "Optical discs" on page 79. Help For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Passwords Your computer does not accept your password • Windows passwords are case-sensitive. Make - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 91
quality output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. 85 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 92
as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download Error" message when Media Center tries to update the Program Guide • You must be connected to the - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 93
www.gateway.com Checking for device problems Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem. To check for device problems: 1 Click (Start), type device - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 94
CHAPTER 6: Troubleshooting Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 69 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 95
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 96
disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, insert a new disc - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 97
drivers that did not come pre-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 87. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 98
restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For more information - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 99
to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created. Caution This complete recovery deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system. If - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 100
Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default. The - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 101
hard drive's original, factory-loaded contents are recovered. This process will take several minutes. Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, insert the first system recovery disc into your optical disc drive - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 102
6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 103
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 97 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 104
. The voltage selector switch is set at the factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 105
a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 106
for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 107
gateway it unlawful for any person to use a computer or other electronic device to send any installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service power utility, telephone lines, and internal metallic water pipe system, - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 108
The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock. If an outside antenna or cable system is to be connected to your Gateway PC, make - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 109
near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 110
used batteries properly. Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 111
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 112
APPENDIX A: Legal Notices 106 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 113
tuner 10 types of memory cards supported 27 case closing 38 opening 35 CD cleaning 56 copying 26 inserting 23 playing audio 25 recording 26 troubleshooting 79 CD drive adding 43 identifying 23 locating drive 7 replacing 43 See also optical drive troubleshooting 79 cellular phone memory cards 26 107 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 114
9 video camera 7, 9 copy button 7 copying CDs and DVDs 26 CRT screen cleaning 55 D default printer setting 78 defragmenting hard drive 61 deleting files and folders 59 dial-up modem 16 adjusting volume 75 connecting 9 diagnostics 75 dialing properties 74 troubleshooting 74 troubleshooting connection - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 115
www.gateway.com locating IEEE 1394 port 7, 9 DIMM See memory Disk Cleanup 59 Disk Defragmenter 61 display cleaning 55 troubleshooting 79 documentation User Guide 2 double-clicking 21 dragging 22 drivers re-installing 88, 91 drives backing up files 62 CD 23 checking for errors 60, 83 checking for - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 116
cleaning 55 troubleshooting 77, 79 line in jack 9, 10 line out jack 9 M maintenance backing up files 62 BigFix 57 checking for drive errors 60, 83 checking hard drive space 58 cleaning case 54 cleaning CD 56 cleaning computer display 55 cleaning computer screen 55 cleaning DVD 56 cleaning keyboard - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 117
.gateway.com extending computer life 53 suggested schedule 52 using Task Scheduler 64 media card reader 7 media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 83 memory card reader 7 inserting card 27 locating 6 memory card types supported 27 removing card - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 118
-installing 88, 91 PS/2 port keyboard 8 mouse 9 See memory rebooting computer 18 recordable drive 7 recording audio files 26 optical discs 26 recovering defaults 93 drivers 88, 91 programs 88, 91 software 88, 91 system 88 with Gateway Recovery Center 91 with Windows System Restore 92 re-installing - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 119
bezel removing 45 replacing 46 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 85 cable modem 73 cards 85 CD drive 79 dial-up modem 74 dial-up modem speed 75 display 79 DSL modem 73 DVD drive 79 Ethernet network 76 files 81 general guidelines 70 - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 120
, 18 turning on computer 7, 16 TV tuner card 10 Windows Easy Transfer 65 Windows key 19 Windows System Restore 88 Windows Update 56 wired Ethernet troubleshooting 76 working safely 12 U uninterruptible power supply (UPS) 14 updating Windows 56 UPS 14 USB port 7, 9, 30 V video HDMI jack 9 playing - Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 121
- Gateway DX4200 | 8513028 - Gateway Hardware Reference Guide - Page 122
MAN GERSHWIN 3 EREC REF GDE R2 9/08
![](/manual_guide/products/gateway-computers-dx4200-8513028-gateway-hardware-reference-guide-2232e59/1.png)
®
REFERENCE
GUIDE