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Gateway E-4620 6-bay mBTX Pro Hardware Reference Guide. (for computers with Wi - Page 100

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CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. 3 Click the Modems tab, click the modem you want to adjust, then click Properties. 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. Monitor See "Display" on page 84. Mouse The mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works. 94

Section	Page
Contents	3
About This Reference	7
About this guide	8
For more information	8
Accessing your online User Guide	8
To access your User Guide:	8
Gateway contact information	9
Microsoft Certificate of Authenticity	9
Checking Out Your Computer	11
Front	12
Back	14
Setting Up and Getting Started	17
Working safely and comfortably	18
Reducing eye strain	19
Setting up your computer desk and chair	19
Sitting at your computer	20
Avoiding discomfort and injury from repetitive strain	20
Positioning the computer case	20
Preparing power connections	20
Protecting from power source problems	20
Connecting to a broadband modem or network	21
To connect to a broadband modem or to an Ethernet network:	21
Connecting a dial-up modem	22
To connect the modem:	22
Starting your computer	22
To start your computer:	22
Waking up your computer	23
Turning off your computer	23
To put your computer in Sleep (power-saving) mode:	24
To turn off your computer:	24
Restarting (rebooting) your computer	25
To restart your computer:	25
Using the keyboard	26
Premium multimedia keyboard features	26
Elite multimedia keyboard features	27
Standard keyboard features	29
Using the mouse	30
Using optical drives	32
Features	32
Loading an optical disc	32
To insert an optical disc:	32
Identifying optical drive types	33
Playing discs	34
Playing a CD	34
Playing a DVD	35
Playing a Blu-ray Disc	35
Playing an HD-DVD	35
Creating discs	36
Recording to optical discs	36
Creating audio and video files	36
Copying optical discs	36
Using the memory card reader	36
Memory card types	37
Using a memory card	37
To insert a memory card:	37
To remove a memory card:	37
Using the diskette drive	38
To load a diskette:	38
Adjusting the volume	38
To adjust the overall volume using hardware controls:	38
To adjust the volume from Windows:	39
Installing a printer, scanner, or other device	40
Upgrading Your Computer	41
Preventing static electricity discharge	42
Opening and closing the case	43
To remove the side panel:	43
To replace the side panel:	43
Removing and installing the front bezel	44
To remove the front bezel:	44
To replace the front bezel:	45
Installing memory	47
To install or replace DIMM memory:	47
Replacing an optical or diskette drive or a card reader	49
To replace a drive or card reader:	49
Replacing the hard drive	50
To replace the hard drive:	50
Adding or replacing an expansion card	53
To add or replace an expansion card:	53
Replacing the front fan	55
To replace the front fan:	55
Replacing the rear fan	56
To replace the rear fan:	56
Replacing the front I/O board	57
To replace the front I/O panel:	57
Replacing the processor	58
To replace the heat sink and processor:	58
Replacing the system battery	61
To replace the battery:	61
Replacing the power supply	62
To replace the power supply:	62
Replacing the system board	63
To replace the system board:	63
Maintaining Your Computer	67
Setting up a maintenance schedule	68
Caring for your computer	69
Cleaning your computer	70
Cleaning the exterior	70
Cleaning the keyboard	71
To clean the keyboard:	71
Cleaning the monitor	71
To clean the monitor:	71
Cleaning the mouse	71
To clean the mouse:	71
Cleaning optical discs	72
To clean an optical disc:	72
Updating Windows	72
Using BigFix	73
To start BigFix:	73
Managing hard drive space	74
Checking hard drive space	74
To check hard drive space:	74
Deleting unnecessary files	75
To delete unnecessary files:	75
Checking the hard drive for errors	76
To check the hard drive for errors:	76
Defragmenting the hard drive	77
To defragment the hard drive:	78
Backing up files	79
To back up files:	79
Scheduling maintenance tasks	80
To start the Task Scheduler:	80
Moving from your old computer	81
Transferring files and settings automatically	81
To move files and settings from your old computer:	81
Transferring files and settings manually	82
Finding your documents	82
To find files in the Documents folder:	82
Finding other files	83
To find files using Find or Search:	83
Troubleshooting	85
Safety guidelines	86
First steps	86
Troubleshooting	87
Add-in cards	87
Audio	87
CD or DVD drives	87
The computer does not recognize a disc or the CD or DVD drive	87
An audio CD does not produce sound	88
A DVD movie will not play	88
Diskette drive	89
The diskette drive is not recognized	89
You cannot save a file to diskette or you see the message “disk is full or write-protected”	89
You see an “Access Denied” or “Write protect” error message	89
You see a “Disk is full” error message	89
You see a “Non-system disk” or “Disk error” error message	89
The diskette drive LED is lit continuously	90
Display	90
The screen resolution is not correct	90
The computer is running, but there is no picture	90
The color is not uniform	90
The text on the screen is dim or difficult to read	90
DVD drives	90
Ethernet	91
You cannot see the other computers on your network	91
The computer does not recognize an Ethernet expansion card	91
Your Ethernet network is running slower than you expect	92
Expansion cards	92
The computer does not recognize an expansion card	92
File management	92
A file was accidentally deleted	92
To restore deleted files:	92
You need to restore your computer to a working condition	92
Floppy drive	92
Hard drive	93
You see an “Insufficient disk space” error message	93
You see a “Data error” message	93
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	93
You see a “Non-system disk” or “disk error” error message	94
Internet	94
You cannot connect to the Internet	94
You see an “Unable to locate host” message and are unable to browse the Internet	94
Connecting to a Web site takes too long	95
People are sending you e-mail messages, but you have not received any mail	95
Keyboard	95
The keyboard does not work	95
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	95
Liquid spilled in the keyboard	96
Memory	96
You see a “Memory error” message	96
To run the Memory Diagnostic Tool:	96
You see a “Not enough memory” error message	96
Memory card reader	96
Drive letters for the memory card slots do not appear in the Computer window	96
Modem (cable or DSL)	96
My computer cannot connect to the Internet.	96
Modem (dial-up)	97
Your modem does not dial or does not connect	97
To check the dialing properties:	97
You cannot connect to the Internet	98
Your 56K modem does not connect at 56K	98
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	99
The modem is not recognized by your computer	99
To run modem diagnostics:	99
The modem is noisy when it dials and connects	100
To turn down the modem volume:	100
Monitor	100
Mouse	100
The mouse does not work	100
The mouse works erratically	101
Networks	101
You cannot connect to your company network	101
Passwords	101
Your computer does not accept your password	101
Power	101
Your computer will not turn on	101
Printer	102
The printer will not turn on	102
The printer is on but will not print	102
To set a default printer:	102
You see a “Printer queue is full” error message	102
To make sure that the printer is not set to work offline:	102
You see a “Printer is out of paper” error message	103
Sound	103
You are not getting sound from the speakers	103
Recovering your system	104
Recovering pre-installed software and drivers	105
Preparing for software and device driver recovery	105
To create discs for recovering pre-installed software and drivers:	105
Recovering pre-installed software and drivers using Gateway Recovery Center	107
To recover specific drivers and software:	107
Recovering pre-installed software and drivers using recovery discs	109
To recover software and drivers using recovery discs:	109
Using Microsoft System Restore	111
To restore using Microsoft System Restore:	111
Manually creating a restore point	113
To manually create a restore point:	113
Recovering your system to its factory condition	114
To delete everything on your hard drive and re-install all factory software:	114
Recovering your system using the Windows DVD	115
To completely re-install Windows:	115
Telephone support	116
Before calling Gateway Customer Care	116
Telephone numbers	117
Self-help	117
Legal Notices	119
Antenna and satellite grounding	125
If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies:	127
Index	129
A	129
B	129
C	129
D	130
E	131
F	131
G	131
H	132
I	132
J	132
K	132
L	132
M	133
N	133
O	134
P	134
R	134
S	135
T	136
U	136
V	136