Gateway FX510XT 8512066 - Gateway Reference Guide (for FX510 computers with Wi
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- Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 1
REFERENCEGUIDE ® - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 2
- Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 13 Working - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 4
47 Adding or replacing an optical disc drive 48 Adding or replacing an optional diskette drive 50 Adding or replacing the memory card reader 52 Adding or replacing a hard drive 54 Replacing the front fan 56 Replacing the rear fan 58 Replacing the power supply 60 Replacing the heat sink and - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 5
84 Moving from your old computer 85 Moving with Windows Easy Transfer 85 Moving files and settings manually 86 Chapter 6: Troubleshooting 89 Safety guidelines 90 First steps 90 Troubleshooting 91 Add-in cards 91 Audio 91 CD or DVD drives 91 DVD drives 93 Ethernet 93 File management 94 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 6
109 Recovering pre-installed software and drivers 110 Using Microsoft System Restore 116 Recovering your system to its factory condition . . . . 119 Recovering your system using the Windows DVD . . . 120 Telephone support 121 Before calling Gateway Customer Care 121 Telephone numbers 122 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 8
or the Web address shown on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 9
the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Website: gateway.com 9003702 Online Support: Tech Support Phone: Tech Support Hours: Microsoft Certificate of - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 12
2: Checking Out Your Computer Front Important Your computer hardware options and port locations may vary from this illustration. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader (optional) Power button Hard drive activity indicator IEEE 1394 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 13
www.gateway.com Component Icon DVD/CD drive USB port (optional) Diskette drive (optional) Memory card reader (optional) Power button Hard drive activity indicator IEEE 1394 ports (optional) USB ports (optional) Headphone jack Microphone jack Description Use this drive to listen to audio CDs, - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 14
port DVI monitor port (add-in video card) Modem jack (optional) Component Icon Power connector Cover release lever Case cover thumbscrew Kensington lock slot Description Plug the power cord into this connector. Lift this lever to open the computer cover Remove this screw before opening the - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 15
audio jacks" on page 28. Plug an Ethernet network cable or a device (such as a DSL or cable modem for factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 16
If the back of your computer has five audio jacks, this jack is user configurable for one of the computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered for digital sound. Plug USB (Universal Serial Bus) devices (such as a USB printer, scanner, camera, - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 17
www.gateway.com Component Icon Digital coaxial audio port (some models) -ORVideo port audio output from a CD or DVD (optional). Plug a monitor into this port (optional). Plug a serial device into this port. For more information, see "Installing a printer, scanner, or other device" on page 28. - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 18
CHAPTER 2: Checking Out Your Computer 12 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 19
and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Adjusting - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 21
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 22
system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 23
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 24
in the fan noise when it switches to normal speed. 3 If you are starting your computer for the first time, to select the language and time zone and to create your first user account, follow the on-screen instructions. 4 Attach and turn on any USB or audio peripheral devices, such as printers - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 25
mode, see the "Customizing" chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes. If your computer is in Sleep mode, move the mouse, press - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 26
next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 27
www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 28
open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 29
www.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 30
CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 31
gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 32
speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 26 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 33
www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 27 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 34
the audio jacks for your speaker setup. Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 35
not plug-and-play. See the device documentation for detailed information and installation instructions. Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 36
to read half of the file. So, the entire file is accessed by the computer up to twice as fast (using a two-drive RAID 0 array). In a three-drive RAID 0 array, if the file is evenly distributed among the drives, each drive must read only a third of the file, and so on. If the entire file - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 37
. Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total capacity. RAID for both: performance - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 38
of all but one of the drives added together. RAID 10 treats the entire array as a single drive with the storage capacity of the smallest drive × 2. So if you have four drives (350 GB, 300 GB, 250 GB, and 200 GB) in a RAID 10 array, your computer recognizes a single drive with 400 GB total capacity - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 39
at the factory, you must enable it. To enable RAID on your computer: 1 Start (or restart) your computer. 2 As soon as your computer turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens. 3 Select the Advanced menu, then select Drive Configuration. 4 Change - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 40
so many ways, this procedure covers only the basics. To configure RAID: 1 Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) 2 While the RAID option screen is open, press CTRL+i. The Matrix Storage - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 41
gateway.com 4 Change the following settings: • Name-Type a volume name (up to 16 characters) or use the default name, then press ENTER. • RAID Level-Press ↑ or ↓ to select the RAID level, then press ENTER. • Select Disks-Press ↑ or ↓ to highlight drives opens. Caution If your computer boots to RAID ( - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 42
the drive reset. Adding or replacing a RAID drive Caution Never remove an active drive from an array until it is placed in a failed state or prepared for removal. For more information, see your RAID controller documentation or the Array Manager User Guide. If your computer supports hot swapping - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 43
www.gateway.com Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). 37 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 44
CHAPTER 3: Setting Up and Getting Started 38 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 45
battery • Adding or replacing an optical disc drive • Adding or replacing an optional diskette drive • Adding or replacing the memory card reader • Adding or replacing a hard drive • Replacing the front fan • Replacing the rear fan • Replacing the power supply • Replacing the heat sink and processor - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 46
Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power of the power supply. The components inside your computer are extremely cards by their edges or their metal - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 47
the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 40. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 48
CHAPTER 4: Upgrading Your Computer 6 Lift the cover release lever, then swing the side panel away from the computer. 42 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 49
www.gateway.com Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. 43 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 50
Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer bezel go into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 51
and power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 52
module is secure, you hear a click. 6 Return your computer to its upright position. 7 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 46 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 53
www.gateway.com 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is that was in your computer. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 54
all external cables and the power cord. 13 Turn on your computer. 14 Open the BIOS Setup utility. 15 In the BIOS Setup utility, restore any settings that you wrote down in Step 3. 16 Save all your settings and exit the BIOS Setup utility. Adding or replacing an optical disc drive To add or replace - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 55
computer, then go to Step 7. - OR If you are replacing an existing drive, disconnect the cables from the drive, noting their locations and orientation. You will reconnect the cables after you install the new drive. (CD/DVD drive shown.) 4 Remove the drive thumbscrew from the CD or DVD drive. Drive - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 56
If you are installing a new drive, follow the manufacturer's instructions. 8 Slide the new drive into the drive bay, line up the thumbscrew hole on the drive bay with the screw hole on the drive, then slide the drive release latch toward the front of the computer to lock the drive into place. You do - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 57
the drive release latch forward to lock the drive into place. You do not need to replace the thumbscrew because it was originally installed for shipping purposes. 8 Reconnect the drive cables using your notes from Step 3. If you are installing a new drive, follow the manufacturer's instructions. 51 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 58
4: Upgrading Your Computer 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 44. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Adding or replacing the memory card reader To add or replace the memory card - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 59
cover may vary from your original reader. 8 Connect the data cable to the new card reader. If you are replacing a card reader, you can use your notes from Step 4 as a guide. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 44. 10 Replace the side panel - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 60
CHAPTER 4: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 2 If you are adding a new drive, slide the drive release latch toward you, then go to Step 5. - OR If you - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 61
side panel by following the instructions in "Replacing the side panel" on page 44. 9 Reconnect all external cables and the power cord. 10 Turn on your computer. 11 If you installed a new drive, format and partition the drive according to the manufacturer's instructions (available on the manufacturer - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 62
a primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 109. Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in "Removing - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 63
area (1) near the front, then rotating the fan mount (2) back. 2 1 5 Slide the old fan out of the fan mount. 6 Slide the new fan into the fan mount. Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount. A notch has been provided for - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 64
CHAPTER 4: Upgrading Your Computer 8 Reconnect the fan cable to the system board. 9 Replace the fan cover. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 65
, then replace the screws that secure it to the back of the computer. 5 Reconnect the fan cable to the system board. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. 7 Reconnect all external cables and the power cord. 8 Turn on your computer. 59 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 66
Phillips screwdriver to replace the power supply. To replace the power supply: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 2 Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 67
processor: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Remove the fan cover by squeezing the top (1) and bottom - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 68
CHAPTER 4: Upgrading Your Computer 4 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 69
www.gateway.com 9 Replace the fan cover. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Replacing the I/O board Tools You need a Phillips screwdriver to replace the I/O board. To replace the front I/O - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 70
the new I/O panel board. 6 Insert the new I/O panel board into the computer, then replace the screw. 7 Place the front I/O assembly onto the computer, then replace the screw. 8 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 44. 9 Replace the side panel - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 71
www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. Important Your computer hardware options and port locations may vary from the illustrations below. 2 Loosen the - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 72
CHAPTER 4: Upgrading Your Computer 3 Open the expansion card cover. 4 If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may have to reconnect the cables after you install the new card.) 66 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 73
help insert the card, but do not bend the card sideways. 7 Tighten the thumbscrew on the expansion card cover. 8 Reconnect the expansion card cables (if any) using your notes from Step 4, or, if adding a new card, follow the manufacturer's instructions. 9 Return your computer to its upright position - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 74
Upgrading Your Computer 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Replacing the system board Tools You need a Phillips screwdriver to replace the system board. To replace the system board: 1 Remove the side panel by following the instructions - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 75
www.gateway.com 5 Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. 1 2 1 6 Find the memory module banks on your system board. 7 Gently pull the plastic tabs away from the sides of the memory modules, then remove them. Caution The heat sink has Thermal - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 76
CHAPTER 4: Upgrading Your Computer 8 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (These screws cannot be completely removed.) Screws 9 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 77
firmly into the banks. The tabs on the sides of the memory modules should secure the memory modules automatically. When a module is secure, you hear a click. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 78
CHAPTER 4: Upgrading Your Computer 20 Install the fan cover. 21 Install the expansion cards into the expansion slots. You can slightly seesaw a card end-to-end to help insert the card, but do not bend the card sideways. 22 Reconnect the expansion card cables using your notes from Step 3. 23 Return - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 79
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 73 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 80
Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Caring for your computer To extend the life of your - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 81
not block the ventilation fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. Cleaning your computer Keeping your computer clean and the - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 82
current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 83
gateway mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse mouse with a damp, lint-free cloth. Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 84
, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix BigFix monitors your computer for problems and conflicts. It automatically - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 85
www.gateway.com Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 86
Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. 2 Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 87
(the next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. 81 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 88
CHAPTER 5: Maintaining Your Computer Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Defragmenting the hard drive When working with files, sometimes Windows divides - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 89
backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 90
Start, then click Help and Support. Type backup in the Search Help box, then press ENTER. Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 91
.gateway.com Moving from your old computer Moving with Windows Easy Transfer You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 92
Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click the My computer on your network. Finding other files Use Windows Find or Search to locate other personal data files. For more information, see the online User Guide - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 93
www.gateway.com File type Documents Spreadsheets Pictures Movies Sound and music File usually ends in... .DOC, .TXT, .RTF, .HTM, .HTML, .DOT .XLS, .XLT, .TXT .JPG, .BMP, . - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 94
CHAPTER 5: Maintaining Your Computer 88 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 95
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 89 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 96
If you have problems with your computer, try these things first: • Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device (such as - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 97
be read by the CD or DVD drive. • If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see the "Using Drives and Media Files" chapter in your online User Guide. • Your computer may be experiencing some temporary memory problems. Shut down and restart - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 98
your computer. • Clean the disc. For more information, see "Cleaning optical discs" on page 77. • Reinstall the audio device drivers. A DVD movie will not play • Make sure that you have a DVD drive. To identify your drive type, see the "Using Drives and Media Files" chapter in your online User Guide - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 99
• See "CD or DVD drives" on page 91. Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. • Make sure that all computers are plugged into a powered - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 100
CHAPTER 6: Troubleshooting The computer does not recognize an add-in Ethernet card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card. • Reseat the card. For more information - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 101
the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 81. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer has been - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 102
is plugged into the Ethernet network jack and not service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 102. Help For more information about troubleshooting - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 103
gateway.com Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users keyboard device driver. - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 104
offered with the Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media Center computer, a progressive scan display device with a VGA input is - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 105
the screen resolution, see the "Customizing Windows" chapter in your online User Guide. • Size of display device-Small computer monitors for standard computer applications are generally not optimized for motion video playback. Although they offer excellent resolutions and refresh rates, they are - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 106
to a TV • Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 107
be connected to the Internet to update the Program Guide. Make sure that your Internet account is set up and connected to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 108
and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly. • Make sure that your computer is connected to into the telephone wall jack. • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 109
• The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 96. Your 56K modem does not connect - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 110
104 CHAPTER 6: Troubleshooting If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 111
gateway User Guide. The computer is power LED should be lit. • Adjust the brightness and contrast controls to the center position. • Make sure that the monitor cable is connected to the video port on the back of your computer. • Check the cable for bent or damaged pins. • Reinstall the device driver - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 112
chapter in your online User Guide. • Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation. Help For - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 113
about setting up a network in your home, see the "Networking Your Computer" chapter in your online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER. Passwords Your - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 114
CHAPTER 6: Troubleshooting The printer is on but will not print • Check the cable between the printer and your computer. Make as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 115
by following the information in "Troubleshooting" on page 91 or in the technical support pages at www.gateway.com. Problem-solving may also involve re-installing some or all of the computer's software (also called recovering or restoring your system). Gateway provides everything you need to recover - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 116
you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 117
software and device drivers, in case you will need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 118
are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 119
recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 120
not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc's Gateway Recovery Center starts. 114 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 121
- OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver you want to recover, then click Next. 3 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 115 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 122
problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 123
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 124
CHAPTER 6: Troubleshooting Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Create a restore point or change - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 125
. 6 Click Restore Application. The Welcome to Gateway System Recovery window opens. 7 Click Next, click Full factory recovery, then click Next. Caution Continuing with the full factory recovery will delete everything on your hard drive. If your computer has multiple hard drives, recovery will delete - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 126
to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 4 After Windows is completely re-installed, use your software and driver recovery discs to recover your computer's pre-installed software and device drivers. For instructions, see "Recovering pre - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 127
www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 128
Troubleshooting Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 129
or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and the online User Guide. • The software publisher's Web site. Help For more how-to information about - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 130
CHAPTER 6: Troubleshooting 124 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 131
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 125 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 132
should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage. • Openings in the - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 133
by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 134
with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. A telephone line cord - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 135
Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message as appropriate. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 136
enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as "Class 1 Laser Products" under a US Department of Health and Human Services (DHHS) Radiation - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 137
Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 138
the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 139
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 140
APPENDIX A: Legal Notices 134 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 141
A AC power connector troubleshooting add-in card 91 troubleshooting memory card 101 case closing 44 opening 41 CD cleaning 77 troubleshooting 91 CD drive adding 48 locating drive 7 replacing 48 troubleshooting 91 Certificate of Authenticity 3 cleaning audio CD 77 case 76 CD 77 computer screen 77 DVD - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 142
digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 22, 23 Disk Cleanup 80 Disk Defragmenter 82 diskette drive adding 50 replacing 50 display troubleshooting 93 documentation Using Your Computer 2 double-clicking 25 dragging 25 drives backing up files 83 CD 7 checking - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 143
Lock 22, 23 numeric keypad 22, 23 Scroll Lock 22, 23 installing battery 47 CD drive 48 devices 28 digital camera 28 digital video camera 28 diskette drive 50 DVD drive 48 expansion card 65 front bezel 43 front fan 56 front I/O panel 63 hard drive 54 heat sink 61 memory 45 memory card reader 52 137 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 144
peripheral devices 28 power supply 60 printer 28 processor 61 rear fan 58 scanner 28 side panel 41 system battery 47 system board 68 Internet buttons 21 troubleshooting 96, 103 J jacks See connections K keyboard buttons 21 cleaning 76 features 21 PS/2 port 11 troubleshooting 97 USB port 7, 10 keys - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 145
Play devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 port monitor 11 ports See connections power button 7 connector 8 Hibernate mode 7 source problems 16 Standby/Resume 7 troubleshooting 107 turning off computer 19 turning on computer 18 power button 7 power supply replacing - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 146
board replacing 68 19, 20 T technical support automated troubleshooting 122 Technical Support 122 tips before contacting 121 tutorial service 122 telephone support 121 training CD 123 classroom 123 Gateway Learning Libraries 123 Learn With Gateway 123 transferring files from old computer 85, - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 147
gateway.com 86 Windows 78 settings from old computer 85 troubleshooting UPS 16 USB port 7, 10, 28 add-in cards 91 automated system 122 cards 91 CD drive 91 V video connection 11 voltage switch 9 display 93 DVD drive 91, 93 DVD/CD drive 91, 93 volume adjusting 26 adjusting modem 105 Ethernet - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 148
Index 142 - Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 149
- Gateway FX510XT | 8512066 - Gateway Reference Guide (for FX510 computers with Wi - Page 150
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