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Gateway MX6452 8511385 - User Guide Gateway Notebook - Page 240

Telephone numbers, Automated troubleshooting system

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CHAPTER 14: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems. 800-846-2118 Telephone numbers You can access the following services through your telephone to get answers to your questions: 230 Resource Answers by Gateway Gateway Customer Care America Online Service description Get tutorial assistance for hardware and software issues. This is a fee-based service. Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 229 before calling.) Get support for your America Online ISP account. How to reach www.gateway.com/ answers Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your notebook. 800-827-6364 (US) 888-265-4357 (Canada)

Section	Page
Contents	3
Getting Help	11
Thank you for purchasing our notebook!	12
Gateway Web site	13
Using Support	13
Support Home	14
Product Support	14
Downloads	14
Customer Service	14
Upgrade Center	14
Resources	14
Contact Us	15
Help and Support	15
Searching for a topic	16
Getting help in Media Center	16
BigFix	17
Online help	18
Using WindowsXP	19
About the Windows desktop	20
Using the Start menu	21
Adding icons to the desktop	22
Identifying window items	23
Using Windows XP TabletPC 2005	24
Using Tablet PC extensions	25
Calibration	25
Gestures	25
Pen button	26
Tips	27
Tablet Input Panel (TIP)	27
Using speech recognition	29
Working with files and folders	29
Viewing drives	29
Creating folders	30
Copying and moving files and folders	32
Deleting files and folders	33
Browsing for files and folders	34
Searching for files	36
Using the Windows Search utility	36
Using advanced search options	38
Working with documents	38
Creating a new document	39
Saving a document	40
Opening a document	40
Printing a document	41
Shortcuts	42
Recovering Your System	43
System recovery options	44
Drivers and applications recovery	45
Creating drivers and applications recovery discs	45
Copying drivers and applications recovery files to a network	48
Creating discs from recovery files on a network	50
Recovering your system	51
Recovering specific files and software	52
Recovering your system using Microsoft System Restore	53
Recovering your system from the hard drive	56
Using the Internet	59
Learning about the Internet	60
Setting up an Internet account	61
Accessing your Internet account	62
Using the WorldWideWeb	62
Connecting to a Website	63
Downloading files	64
Using e-mail	65
Sending e-mail	65
Checking your e-mail	66
Protecting your notebook	67
Hardware security	68
Kensington lock slot	68
CompuTrace	68
Data security	69
Trusted Platform Module (TPM)	69
Computrace	69
Notebook startup and hard drive password	70
Windows XP user accounts	70
Protecting your notebook from viruses	71
Using McAfee SecurityCenter	73
Starting McAfee SecurityCenter	74
Scanning for and removing viruses	74
Updating your virus definitions	75
Using Windows XP Security Center	76
Modifying security settings	76
Security updates	77
Windows Update	77
Windows XP Security Center	78
BigFix	79
Traveling securely	80
Connecting Devices	81
Installing a printer, scanner, digital camera, or other peripheral device	82
Installing a USB printer or scanner	82
Installing a parallel port printer	82
Viewing the display on a projector or monitor	84
Viewing the display on a television	86
Modifying television settings	89
Connecting a video camera to your notebook	90
Using an optional port replicator	90
Using Multimedia	91
Adjusting the volume	92
Playing music and movies	95
Playing WAV audio files	95
Playing audio and video files	96
Playing CDs or DVDs	97
Playing a CD or DVD using Windows Media Player	97
Playing a DVD using CyberLink PowerDVD	99
Creating audio files and music libraries	100
Creating music files	100
Recording WAV audio files	100
Creating WMA and MP3 music files using Windows Media Player	101
Building a music library	103
Editing track information	104
Creating and editing videos	105
Editing videos	105
Transferring your video to your notebook	105
Editing your video	107
Saving your video	108
Creating music CDs and video DVDs	108
Creating a music CD	108
Creating a music CD using Windows Media Player	108
Creating a music CD using CyberLink Power2Go	110
Creating a video DVD	112
Creating a video DVD using CyberLink Power2Go	113
Creating and copying data CDs and DVDs	118
Creating a data CD or DVD	118
Copying a CD or DVD	121
Advanced multimedia software features	123
Windows Media Player advanced features	123
CyberLink Power2Go advanced features	123
Managing Power	125
Monitoring the battery charge	126
Recharging the battery	126
Extending battery life	127
Conserving battery power	127
Using alternate power sources	128
Changing power modes	128
Using power saving modes	129
Changing notebook power settings	129
Changing the power scheme	130
Changing alarm options	132
Changing advanced settings	133
Activating and using Hibernate mode	134
Wireless Networking	137
Wireless networking	138
Buying wireless equipment	139
Setting up your wireless network	139
Making sure your broadband connection works	140
Setting up your access point	140
SecureEasySetup	140
Setting up your notebook	141
Naming your computers and workgroup	141
Turning the wireless radio on	142
Connecting to your network	142
Testing your network	143
Sharing resources	144
Sharing drives and printers	144
Sharing drives or folders	144
Un-sharing drives and folders	146
Sharing printers	146
Using the network	146
Viewing shared drives and folders	147
Mapping a network drive	147
Opening files across the network	148
Copying files across the network	148
Printing files across the network	149
Connecting to hotspots	149
Adding devices to your network	150
Adding a desktop computer to your network	150
Adding a printer to your network	150
Sending and Receiving Faxes	151
Installing and configuring Fax	152
Installing Fax	152
Configuring Fax	152
Sending a simple fax	155
Setting up your cover page template	157
Faxing from programs	158
Faxing a scanned document	158
Receiving and viewing a fax	159
Canceling a fax	159
Automatically retry sending a fax	160
Automatically canceling a fax	161
Customizing Your notebook	163
Adjusting the screen and desktop settings	164
Adjusting the color depth	164
Adjusting the screen resolution	166
Changing the colors on your Windows desktop	167
Changing the desktop background	168
Selecting a screen saver	170
Using an extended desktop	171
Changing the mouse, touchpad, or pointing device settings	172
Changing mouse settings	172
Changing touchpad or pointing device settings	174
Adjusting tablet and pen settings	176
Programming the buttons	176
Adjusting the Tablet PC Input Panel Settings	177
Adding and modifying user accounts	178
User account tips	178
Modifying security settings	179
Maintaining Your Notebook	181
Caring for your notebook	182
Cleaning your notebook	183
Cleaning the exterior	183
Cleaning the keyboard	184
Cleaning the notebook screen	184
Cleaning CDs or DVDs	184
Protecting your notebook from viruses	184
Updating Windows	185
Using BigFix	185
Managing hard drive space	186
Checking hard drive space	186
Deleting unnecessary files	187
Checking the hard drive for errors	188
Defragmenting the hard drive	189
Backing up files	191
Scheduling maintenance tasks	191
Moving from Your Old Computer	192
Using the Files and Settings Transfer Wizard	192
Transferring files	192
Finding your files	193
Transferring Internet settings	194
Setting up your ISP	195
Transferring your e-mail and address book	195
Transferring your Internet shortcuts	196
Installing your old printer or scanner	196
Installing your old programs	197
Traveling with Your Notebook	199
Packing your notebook	200
Traveling by air	200
Dial-up modem	201
Radio frequency wireless connections	202
Files	202
Security	203
Power	204
Additional tips	204
Troubleshooting	205
Safety guidelines	206
First steps	206
Troubleshooting	207
Audio	207
Battery	207
CD drives	207
Device installation	207
Diskette drive	208
Display	209
DVD drives	211
File management	214
Hard drive	214
Internet	215
Keyboard	217
Media Center	217
Memory	222
Memory card reader	222
Modem (cable or DSL)	222
Modem (dial-up)	222
Mouse	227
Networks (wired)	227
Networks (wireless)	229
Passwords	232
PCCards	233
Pen (tablet PC)	233
Pointing device	233
Power	234
Printer	234
Sound	237
Status indicators	237
Touchpad or optional pointing device	237
Video	238
Telephone support	239
Before calling Gateway Customer Care	239
Telephone numbers	240
Automated troubleshooting system	240
Telephone numbers	240
Self-help	241
Tutoring	241
Training	242
Safety and Legal Information	243
Important safety information	244
Setting up your system	244
Care during use	245
Replacement parts and accessories	246
Notices	246
All Rights Reserved	246
Trademark Acknowledgments	247
Macrovision statement	247
A	249
B	249
C	249
D	250
E	251
F	251
G	252
H	252
I	252
K	253
L	253
M	253
N	254
O	254
P	254
R	255
S	256
T	256
U	258
V	258
W	258
Z	259