GE PP9830SJSS Use and Care Manual - Page 28

TROUBLESHOOTING TIPS Troubleshooting tips ... Before you call for service Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Water won't boil Surface units will not maintain a rolling boil or cooking is slow Surface units do not work properly Tiny scratches or metal marks (may appear as cracks) or abrasions on radiant cooktop glass surface Areas of discoloration or dark streaks on the cooktop Hot sugar mixtures or plastic melted to the surface Pitting (or indentation) of the cooktop Cooktop making an audible sound Frequent cycling off and on of surface units Cooktop feels hot Control knob will not turn Poor venting Possible Cause Improper cookware being used. A fuse in your home may be blown or the circuit breaker tripped. Cooktop controls improperly set. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Improper cookware being used. Hot surface on a model with a lightcolored cooktop. Food spillovers not cleaned before next use. Incorrect cleaning methods being used. Hot cooktop came into contact with these substances. Hot sugar mixture spilled or plastic melted on the cooktop. Cooktop is locked. Improper cookware being used. Improper cookware being used. Cooktop controls improperly set. Clogged filter. House too airtight. Wall cap obstructed. Wall cap damper door stuck. Duct length exceeds recommended 100 equivalent foot maximum. What To Do &RYHUSDQZLWKDOLG7XUQWKHGRZQGUDIWIDQ2II until the water begins to boil. Pan bottoms should be flat, fairly heavyweight and the same diameter as the surface unit selected. Replace the fuse or reset the circuit breaker. &KHFNWRVHHWKHFRUUHFWFRQWUROLVVHWIRUWKH surface unit you are using. 6HHWKH&OHDQLQJWKH*ODVV&RRNWRSVHFWLRQ %HVXUHFRRNZDUHERWWRPVDQGFRRNZDUHDUHFOHDQ EHIRUHXVH8VHFRRNZDUHZLWKVPRRWKERWWRPV Tiny scratches are not removable but will become less visible in time as a result of cleaning. Marks from aluminum and copper pans as well as mineral deposits from water or food can be removed with the cleaning cream. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. 6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQ 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV 6HHWKH*ODVVVXUIDFH² SRWHQWLDOIRUSHUPDHQW GDPDJHVHFWLRQLQWKH&OHDQLQJWKH*ODVV&RRNWRS section. &DOODTXDOLILHGWHFKQLFLDQIRUUHSODFHPHQW &KHFNWREHVXUHWKH&RQWURO/RFNNQRELVWXUQHG WR81/2&. 8VHRQO\IODWFRRNZDUHWRPLQLPL]HF\FOLQJ The glass cooktop surface may seem hotter than \RXDUHXVHGWR7KLVLVQRUPDO8VHSDQVZKLFK are absolutely flat. :KHQWKHNQRELVLQWKH2IISRVLWLRQLWPXVWEH SXVKHGGRZQEHIRUHLWFDQEHWXUQHG:KHQWKH knob is in any other position, it can be turned without being pushed in. &OHDQILOWHUSHULQVWUXFWLRQV Open a window slightly to provide fresh air source. Remove blockage from exterior wall cap. &KHFNH[WHULRUZDOOFDSGDPSHUGRRUIRUIUHH movement or obstruction. Reduce number of elbows to simplify duct run. 28 49-80635-1