GE WSSH300GWW Owners Manual - Page 20

Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions Before you call for service... Error Codes If the washer stops, an error code flashes and the signal beeps periodically, press PAUSE/CANCEL. Consult the Error Code Chart below for the possible cause and solution. If Control Lock is on when an Error Code occurs, the controls will unlock. Make the correction, select a cycle and press START. If the error code flashes again and the beeping continues, please contact service for assistance. No. of Beeps, Error Possible Causes What To Do 1, Water doesn't enter Water supply to the home is interrupted Water pressure is too low Water may not be turned on or faucet may not be fully opened Hoses are kinked or drain pipe is below minimum height of 24″ • Check to see if water flows adequately from other faucets in the home; wait for service to be restored. • Avoid running water in other areas of the home when doing laundry. • Fully open supply faucets to washer. • Straighten hoses. Raise height of bend in drain hose to a minimum of 24″. 1, Water leaks Hose connections are loose Household drain is clogged Oversudsing • Tighten inlet hose connections at faucets and washer. • Unclog household drain. • Use high efficiency detergent in the amount recommended on the label. 2, Water doesn't drain Drain hose is kinked or household drain is clogged • Straighten hose and unclog household drain. 3, Drum overfilled Inlet valve, pressure switch or control board failure • Do not open door. Select Drain/Spin to remove water; restart the cycle. 4, Door is open Washer will not operate if the door is open • Close the washer door. 5, Motor is overheated Washer motor stops if overheated • Wait 30 minutes for motor to cool down. 7, Cold water doesn't enter washer Cold water hose is connected to wrong faucet Cold water faucet is not turned on • Connect the hose to the cold water faucet and the cold water inlet on the washer. • Be sure cold water faucet is fully opened. 15, Oversudsing A high efficiency detergent was not used Too much detergent was added • Use only a high efficiency detergent. Follow manufacturer's recommendation for dosage. • The amount may need to be adjusted for water temperature, water hardness, load size and soil level. 15, Hot water doesn't enter Hot water hose is connected to the wrong faucet Hot water faucet is not turned on • Connect the hot water hose to the hot water faucet and the hot water inlet on the washer. • Be sure the hot water faucet is fully opened. Consumer Support 20