Genie ChainLift 600 Owner's Manual - Page 27

TROUBLESHOOTING GUIDE - OPERATION FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM PROBLEM Opener does NOT run from Wall Console. WHAT TO DO • Check power source. - Plug a lamp into outlet used for power head. If lamp works, power source is OK. - If not, check fuse or circuit breaker. • If power is OK. - Check connections at power head terminals and at Wall Console. • Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace. Opener runs, but door does NOT move. • Make sure carriage is engaged to carriage slide. - Place carriage lever in lock position. • Check to make sure chain/belt is not broken or OFF its track. • Check FORCE ADJUSTMENT (See section 6 ). Door opener will NOT run more than 30 seconds each way if door does not move. Opener works from Wall • Program remote control code into receiver memory (See section 7 ). Console, but NOT from • Replace remote control battery (See section 8 ). remote control. Remote control has less than 25 feet operating range or no operation. • Relocate remote control inside car and or point remote control at garage door. • Replace battery (See section 8 ). • Reposition door opener antenna. • Red LED blinks while button is being pushed or LED does not come ON - battery is low, replace battery. Door starts down, then STOPS and goes back up. OR Safe-T-Beam® System malfunction. • If a NEW installation, check Door Arm position, (See section 2 ). • Check if Safe-T-Beam® Red LED is flashing. • Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. Realign or replace Sensors. (See section 3 ) • Check "CLOSE FORCE" adjustment (See section 6 ). • Check garage door for binding. • If an operational problem exists, and opener will not run closed. The opener can be forced to close as follows (See section 5 ). Hold the wall console down until door is completely closed. • Disconnect the Safe-T-Beam® System from the opener and contact an authorized Genie® Dealer or The Genie Company at 1-800-35-GENIE. Door starts down, then STOPS before it is closed. OR • Check CONTACT REVERSE (See section 6 ). • Check garage door for binding. • Wires shorted. Staples can cut insulation and short wires. Repair or replace. • Check "CLOSE FORCE" adjustment (See section 6 ). Door will only open. Door starts up, but STOPS before it's completely open. Door will only run in close direction. • Be sure door, opener, and springs are in good repair, properly lubricated and balanced (See Maintenance section 10). • Check "OPEN" limit setting (See section 6 ). • Check "OPEN FORCE" adjustment (See section 6 ). • WARNING: If you suspect a problem with the garage door hardware or springs, contact an authorized Genie® Dealer or a trained door system technician, or contact The Genie Company at 1-800-35-GENIE. • Check door balance, condition, and door spring. • Check "OPEN FORCE" adjustment (See section 6 ). • WARNING: If you suspect a problem with the garage door hardware or springs, contact an authorized Genie® Dealer or a trained door system technician, or contact The Genie Company at 1-800-35-GENIE. Door opener starts for no reason. • Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram (See section 7 ). • Console stuck on Wall Console or remote. • Check CLOSE limit switch setting (See section 6 ). • Wires shorted. Staples can cut insulation and short wires. Repair or replace. Noisy operation. • Be sure all fasteners are tight. • Be sure door and opener are in good repair, properly lubricated and balanced (See Maintenance section 10). PN# 3642036534, 02/26/2010 REV. 1 27