HTC FUZE General Start Guide - Page 44

Frequently Asked Questions - hard reset

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Frequently Asked Questions How long should it take to charge my battery? Your battery can take up to 3 hours to fully charge using the AC charger. It will take much longer using the USB cable. Why won't my device power on? Your battery may be drained or is not seated correctly. Try removing and reinserting the battery. If no success, try charging the device using the AC charger. The LED ring around the Navigation Control shows a "breathing" white light when the battery is being charged. When I try to download a lot of songs, I always get timed out and the download stops. If you are downloading 50 or more songs to your device, it may timeout. To bypass this, touch Start > Settings > Connections tab > USB to PC. Select the Enable advanced network functionality check box and touch OK. You may want to deselect this box if you are getting corporate email, as it may cause issues with VPNs and servers. What is needed to use the built in GPS on my device? AT&T supports AT&T Navigator with a monthly subscription but the device is capable of supporting any GPS application. Which GPS applications are supported by AT&T? AT&T Navigator is currently the only GPS solution that has been tested and certified for use with this device. How do I turn on/off Wi-Fi? Slide to the Settings tab, then touch Communications. Touch Wi-Fi to turn it on or off. Why can't I connect to the Internet when using Wi-Fi? The proxy server must be turned off in order to connect to a wireless network. You can change the proxy server setting by performing the following: 1. Touch Start > Settings > Connections tab > Connections > Set up my proxy server. 2. Make sure that the box "This network uses a proxy server to connect to the Internet" is unchecked. What is a soft reset and how is it performed? A soft reset of your device clears all active program memory and shuts down all active programs. To perform a soft reset, use the stylus to press the Reset button. What is a hard reset and how is it performed? A hard reset restores the device to its default settings - the way it was when you first purchased it. A hard reset should only be performed after all other troubleshooting options have been exhausted. To perform a hard reset: 1. Touch Start > Settings > System tab > Clear Storage. 2. Enter "1234" in the box, then touch Yes. OR 1. With the device turned off, press and hold the Volume Down and Enter buttons and then briefly press the Power button. 2. Continue pressing the Volume Down and Enter buttons until you see the Reset message. 3. Press the Volume Up button. 44

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Frequently Asked Questions
How long should it take to charge my battery?
Your battery can take up to 3 hours to fully
charge using the AC charger. It will take much
longer using the USB cable.
Why won’t my device power on?
Your battery may be drained or is not seated
correctly. Try removing and reinserting the
battery. If no success, try charging the device
using the AC charger. The LED ring around the
Navigation Control shows a “breathing” white
light when the battery is being charged.
When I try to download a lot of songs, I always
get timed out and the download stops.
If you are downloading 50 or more songs to your
device, it may timeout. To bypass this, touch Start
> Settings > Connections tab > USB to PC. Select
the Enable advanced network functionality check
box and touch OK. You may want to deselect this
box if you are getting corporate email, as it may
cause issues with VPNs and servers.
What is needed to use the built in GPS on my
device?
AT&T supports AT&T Navigator with a monthly
subscription but the device is capable of
supporting any GPS application.
Which GPS applications are supported by AT&T?
AT&T Navigator is currently the only GPS solution
that has been tested and certified for use with
this device.
How do I turn on/off Wi-Fi?
Slide to the Settings tab, then touch
Communications. Touch Wi-Fi to turn it on or off.
Why can’t I connect to the Internet when using
Wi-Fi?
The proxy server must be turned off in order to
connect to a wireless network. You can change
the proxy server setting by performing the
following:
1. Touch Start > Settings > Connections tab >
Connections > Set up my proxy server.
±. Make sure that the box “This network uses
a proxy server to connect to the Internet” is
unchecked.
What is a soft reset and how is it performed?
A soft reset of your device clears all active
program memory and shuts down all active
programs.
To perform a soft reset,
use the stylus
to press the Reset button.
What is a hard reset and how is it performed?
A hard reset restores the device to its default
settings — the way it was when you first
purchased it. A hard reset should only be
performed after all other troubleshooting options
have been exhausted.
To perform a hard reset:
1. Touch Start > Settings > System tab > Clear
Storage.
±. Enter “1±34” in the box, then touch Yes.
OR
1. With the device turned off, press and hold the
Volume Down and Enter buttons and then
briefly press the Power button.
±. Continue pressing the Volume Down and Enter
buttons until you see the Reset message.
3. Press the Volume Up button.
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