Harman Kardon DVD 48 Owners Manual - Page 47

SYMPTOM Unit does not turn on Unit does not respond to remote commands No picture Disc does not play No sound TROUBLESHOOTING GUIDE CAUSE SOLUTION • No AC power • Make certain AC power cord is plugged into a live outlet. • Check to see whether outlet is switch-controlled. • Weak batteries in remote • Remote sensor is obscured • Change remote batteries and insert with correct polarity. • Make certain front panel sensor is in line of sight of remote or connect an optional remote sensor. • Intermittent connections • Wrong input • Progressive Scan output selected • HDMI Output is connected to a video display that is not HDCP-compliant • Video Off feature active • Wrong HDMI output setting • Check all video connections. • Check input selection of TV or receiver. • Use Progressive Scan mode only with compatible TV. Reset to Interlaced Scan by following these steps: 1. Press the Open/Close Button on the front panel to open the disc drawer. 2. Press the Clear Button on the remote control. 3. Enter the numeric code "1211" on the remote. 4. Press the Audio Button (not Audio Mode). Or perform a system reset that will require you to reenter all user settings. Press and hold the Clear Button on the remote for 5 seconds. The display will blink, and all user settings will return to their factory defaults. • The HDMI Output may not be used with video displays that are not HDCP-compliant. Unplug the cable and select another audio and video connection. • Press Video Off Button to reactivate video circuitry. • The HDMI and Component Video Outputs are not available simultaneously. Press the HDMI Button on the remote to turn the HDMI Output on or off. When the HDMI Output is on, the Component Video Outputs are deactivated, and vice versa. • Disc loaded improperly • Load disc label-side up; align the disc with the guides and place it in its proper position. • Incorrect disc type • Check to see that the disc is SACD, CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming), DVD-Audio or DVD-Video; other types will not play. • SA-CD Mode setting in CD mode • Non-hybrid SACD discs are not recognized by the DVD 48. Change for non-hybrid SACD disc the SACD Mode setting in the GENERAL SETUP menu to SACD. • Invalid Region Code • Use Region 1 or Open Region (0) disc only. • Rating is above parental control setting • Enter password to override or change rating settings. • Intermittent connections • Check all audio connections. • Incorrect digital audio input selection • Check digital audio settings on DVD 48 and on receiver. • DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast or slow modes. • Surround receiver not compatible • Change LPCM Output setting in AUDIO SETUP menu to 48kHz. with 96kHz PCM audio • SACD disc is loaded without • Use 6-Channel Audio Outputs or Analog Audio Outputs. using analog audio connection • Wrong Analog Output setting in • In order to hear a downmixed 2-channel signal at the Analog AUDIO SETUP menu Audio Outputs, make sure to change the Analog Output setting to Stereo, or press the Audio Mode Button to change the setting. • DVD-Audio disc is playing with DVD- • Change DVD-Audio Mode setting in GENERAL SETUP menu to Audio Mode setting in DVD-Video mode. DVD-Audio. 47