Hayward Aqua Connect® Aqua Connect® Installation Manual - Page 13

Add a Pool This page allows you to add new pools to your account. Pool Settings Use this page to set the criteria for alarms and notifications and to manage access to other users (sub-accounts). Frequently Asked Questions (FAQs) and Troubleshooting Notes ACHN Hardware • No ACHN LEDs are ON. Check that the ACHN is getting AC power. • The RF LED is ON, but all of the other LEDs are OFF. Check the Ethernet cable.As long as there is an Ethernet connection, the Tx and Rx LEDS should be ON or blinking. • The RF LED is OFF, but the Tx and Rx LEDs are ON or blinking. The Ethernet connection is good, but the communications link between the ACHN and the pool controller is down. If the ACHN hasn't been trained to the pool controller, then do this now. Otherwise check your other wireless remotes to see if they are functioning. Try doing another range test with the ACHN. • ACHN is not communicating with the web site and the LINK LED is OFF. Even if you aren't using the web site or the local server, the LINK LED should blink ON at least four times a minute. Verify that the Internet connection to the home hasn't gone down. Try logging on to the web site to make sure that the web site isn't experiencing difficulties. Local Server • The local server does not work at all and the browser displays a warning about executing a script file. The local server is implemented using JavaScript and requires that active scripting be enabled on your browser. Refer to your browser documentation for the steps needed to enable scripting. • What are the valid characters for the last three characters of the URL? The last three characters of the URL are hexadecimal values. Valid values for these characters are include 0 - 9, A - F and a - f. • The local server does not respond to the "mypoolxyz" URL. The "mypoolxyz" may not work in certain environments. Identify the physical IP address of the ACHN and enter the IP address into your browser's address field instead of the URL. • How do I find the physical IP address of my ACHN? Refer to the user's manual for the router that is used for your LAN. Note: The IP address may also change from time to time since the assignment of IP addresses is dynamic. • Does the local server respond to PCs that use a wireless connection to the LAN? Yes. However, the wireless connections on some LANs do not work with the logical name (i.e., mypoolxyz) and may require the physical IP address of the ACHN. 11