HP 10 Plus 2201us HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a
HP 10 Plus 2201us Manual
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- HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 1
HP 10 Plus 2201 Tablet and HP 10 2101 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 2
This guide describes features that are common to most models. Some features may not be available on your tablet. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 3
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 4
iv Safety warning notice - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 5
number and serial number 4 Tablet major components ...5 Miscellaneous parts ...7 Sequential part number listing ...8 4 Removal and replacement preliminary requirements 10 Tools required ...10 Service considerations ...10 Plastic parts ...10 Cables and connectors 10 Drive handling ...11 Grounding - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 6
Display panel cable ...29 System board ...32 6 Power cord set requirements 36 Requirements for all countries 36 Requirements for specific countries and regions 36 7 Recycling ...38 Index ...39 vi - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 7
system board Supports 16 GB eMMC storage, integrated × onto system board Supports external Micro SD up to 32 GB 2.0-MP, fixed-focus, VGA, front- × facing webcam 5.0-MP, HDR auto-focus, HD, rearfacing webcam One microphone Integrated stereo speakers (2) HP 10 2101 Tablet × × × × × × × 1 - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 8
with microphone ● HDMI port Supports a 2-cell, 7700-mAh, USBcharging battery Supports a 5-V/3-A USB cable AC adapter Preinstalled: Android 4.4.2 End user replaceable parts: AC adapter and USB cable HP 10 Plus 2201 Tablet × × × × × × HP 10 2101 Tablet × × × × × × 2 Chapter 1 Product description - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 9
2 External component identification Item (1) (2) (3) (4) (5) Component Power button Volume control buttons Microphone Front-facing webcam Audio-out (headphone)/Audio-in (microphone) jack Item (6) (7) (8) (9) Component Micro USB port Micro HDMI port Micro SD Card Reader slot Speakers 3 - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 10
3 Illustrated parts catalog Locating the tablet part number and serial number The tablet part number (1) and serial number (2) are located on the tablet back cover. This information may be needed when travelling internationally or when contacting support. 4 Chapter 3 Illustrated parts catalog - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 11
2-cell, 7700-mAh, USB-charging (includes cable and double-sided adhesive) I/O bracket Display panel cable: For use only on HP 10 Plus 2201 Tablet models For use only on HP 10 2101 Tablet models System board equipped 16-GB eMMC system storage Spare part number 782396-001 784328-001 784327-001 782649 - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 12
1.0-GHz processor, and 791103-001 1.0-GB of system memory for use only on HP 10 2101 Tablet models Display panel assembly (includes TouchScreen cable): 10.1-in, 1920×1200, FHD, antiglare, 10-point MultiTouch, diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass, LED - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 13
, 16-GB eMMC system storage, and a 1-cell, 7700-mAh, lithiumpolymer, USB-charging battery 780486-001 HP 10 2101 Tablet equipped with a 10.1-in, 1280×800, IPS, antiglare, 10-point MultiTouch, diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered glass, LED backlight, display - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 14
AC adapter for use in the People's Republic of China on all tablet models 5-V/3-A AC adapter for use in India on all tablet models HP 10 2101 Tablet equipped with a 10.1-in, 1280×800, IPS, antiglare, 10-point MultiTouch, diagonal capacitive, wide-viewing angle, auto-rotate (selectable), tempered - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 15
with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, 1.0-GB of system memory, and 16-GB eMMC system storage for use only on HP 10 2101 Tablet models System board equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, 2.0-GB of system memory, and 16-GB eMMC system - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 16
Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper flex cables with extreme care; these cables tear easily. 10 Chapter 4 Removal and replacement preliminary requirements - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 17
to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Before handling a drive, be sure that you - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 18
CAUTION: To prevent damage to the tablet when you are removing or installing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in a foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 19
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 20
a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Non- - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 21
and current information on supported parts for the tablet/keyboard, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. There are as many as 10 screws that must be removed, replaced, and/or loosened when servicing the tablet. Make special note of - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 22
reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 23
Remove the battery: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Release the tape (1) that secures the speaker and antenna cables to the battery. 3. Pull the battery adhesive release tabs (2) - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 24
right speakers and cables) Spare part number 784328-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 25
in the Antenna Kit, spare part number 784327-001. Before removing the Wifi antenna, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 26
Remove the Wifi antenna: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Unsolder the Wifi antenna cable (1) from the contact point on the system board. 3. Release the tape (2) that secures the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 27
in the Antenna Kit, spare part number 784327-001. Before removing the GPS antenna, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 28
Remove the GPS antenna: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Unsolder the GPS antenna cable (1) from the contact point on the system board. 3. Release the tape (2) that secures the GPS - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 29
-sided adhesive) Spare part number 782649-001 Before removing the rear-facing webcam, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 30
Remove the rear-facing webcam: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Release the zero insertion force (ZIF) connector (1) to which the rear-facing webcam cable is attached, and then - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 31
-sided adhesive) Spare part number 782648-001 Before removing the front-facing webcam, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 32
Remove the front-facing webcam: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Release the ZIF connector (1) to which the front-facing webcam cable is attached, and then disconnect the front- - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 33
3. Detach the front-facing webcam (2) from the display panel assembly. (The front-facing webcam is attached to the display panel assembly with double-sided adhesive.) 4. Remove the front-facing webcam and cable. Reverse this procedure to install the front-facing webcam. Front-facing webcam 27 - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 34
double-sided adhesive) Spare part number 756038-001 Before removing the microphone, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 35
and cable. Reverse this procedure to install the microphone. Display panel cable Description For use only on HP 10 Plus 2201 Tablet models For use only on HP 10 2101 Tablet models Spare part number 782650-001 782647-001 Before removing the display panel cable, follow these steps: 1. Turn - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 36
battery cable (2) White battery cable (3) Red battery cable NOTE: Steps 2 and 3 apply to HP 10 Plus 2201 Tablet models. See steps 4 and 5 for display panel cable removal instructions for and HP 10 2101 Tablet models. 2. Release the system board ZIF connector (1) to which the display panel cable is - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 37
4. Remove the display panel cable (3). NOTE: Steps 4 and 5 apply to HP 10 2101 Tablet models. See steps 2 and 3 for display panel cable removal instructions for HP 10 Plus 2201 Tablet models. 5. Release the system board ZIF connector (1) to which the display panel cable is attached, and then - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 38
core 1.0-GHz processor, and 2.0-GB of system memory for use on all tablet models Equipped with an Allwinner A31 ARM Cortex-A7 quad core 1.0-GHz processor, and 1.0-GB of system memory for use only on HP 10 2101 Tablet models Spare part number 791104-001 784330-001 791103-001 Before removing the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 39
Remove the system board: 1. Unsolder the battery cables from the system board in the following sequence: (1) Black battery cable (2) White battery cable (3) Red battery cable 2. Disconnect the rear-facing webcam cable (1) from the system board. 3. Disconnect the front-facing webcam cable (2) from - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 40
board. 9. Release the system board ZIF connector (3) (varying by tablet model) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. 10. Release the system board ZIF connector (4) to which the TouchScreen cable - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 41
12. Remove the I/O bracket (2). The I/O bracket is available using spare part number 784324-001. 13. Remove the system board (3). Reverse this procedure to install the system board. System board 35 - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 42
to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment will be used. ● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 43
Country/region Accredited agency Applicable note number Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 44
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 45
battery removal 16 spare part number buttons power 3 volume control 3 5, 8, 15 5, 8, 16 C cables, service considerations 10 chipset, product description 1 connectors, service considerations 10 D display panel assembly, spare part numbers 6, 8 display panel cable removal 29 spare part numbers - HP 10 Plus 2201us | HP 10 Plus 2201 Tablet and HP 10 2101 Tablet - Maintenance a - Page 46
cables 10 connectors 10 plastic parts 10 serviceability, product description 2 Speaker Kit, spare part number 5, 8, 18 speakers location 3 removal 18 spare part number 5, 8, 18 storage, product description 1 system board removal 32 spare part numbers 5, 9, 32 T tablet major components
HP 10 Plus 2201 Tablet and HP 10
2101 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.