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HP 1320 HP LaserJet 1160 and 1320 Series - User Guide - Page 103

Common Macintosh problems, Problems in the Chooser - laserjet printer driver

UPC - 829160406831

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Common Macintosh problems Choose the item that best describes the problem: ● Problems in the Chooser ● Printing errors ● USB problems ● OS X problems Problems in the Chooser Symptom LaserWriter icon does not appear in the Chooser. (HP LaserJet 1320 series printer) The HP LaserJet printer driver icon does not appear in the Chooser. (HP LaserJet 1160 printer) Printer name does not appear in the printer list. The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser. (HP LaserJet 1320 series printer) Possible cause Solution Software not installed correctly. The LaserWriter 8 driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD. The software was not installed Reinstall the software. properly. Make sure the cables are connected correctly, the printer is on, and the Ready light is on. Verify that the printer driver is installed. Make sure the correct printer driver has been selected in the Chooser. Use the HP LaserJet driver for the HP LaserJet 1160 printer. Use the LaserWriter 8 driver for the HP LaserJet 1320 series printer. Reinstall the printer software. Select an alternate PPD. ENWW Common Macintosh problems 93

Section	Page
Printer basics	11
Quick access to more information	12
WWW links for drivers, software, and support	12
User guide links	12
Where to look for more information	12
Printer configurations	13
hp LaserJet 1160 printer	13
hp LaserJet 1320 printer	13
hp LaserJet 1320n printer	14
hp LaserJet 1320tn printer	14
hp LaserJet 1320nw printer	14
Walk around	15
Printer control panel	16
Media paths	17
Single-sheet priority input slot (Tray 1)	17
Main input tray (Tray 2)	17
Straight-through output path	18
Output bin	19
Print cartridge access	20
Printer software	21
Supported operating systems	21
Installing printer software	21
Printer Properties (driver)	22
Print setting priorities	23
Printer Properties online help	23
Software for Windows	24
Printer drivers	24
Available printer drivers	24
hp toolbox	24
Embedded Web server	25
Software for Macintosh computers	26
hp LaserJet 1160 printer	26
hp LaserJet 1320 series printer	26
PostScript Printer Description files (PPDs)	27
Printer media specifications	28
Supported media sizes	28
Printer connections	29
USB connections	30
Connecting the USB cable	30
Parallel connections	31
Connecting the parallel cable	31
Network connections	32
Connecting to the network	33
Wireless connections	35
Managing the printer	37
Printer information pages	38
Demo page	38
Configuration page	38
Supplies Status page	38
Network Configuration page	38
Using the hp toolbox	39
Supported operating systems	39
Supported browsers	39
To view hp toolbox on Windows	39
To view hp toolbox on Mac	39
hp toolbox sections	40
Other links	40
Status tab	40
Troubleshooting tab	40
Alerts tab	41
Documentation tab	41
Advanced Printer Settings window	41
Network window	42
Using the embedded Web server	43
To open the embedded Web server	43
Information tab	44
Settings tab	44
Networking tab	44
Other links	45
Wireless printing	46
IEEE 802.11b/g standard	46
Bluetooth	46
Printing tasks	47
Manual feed	48
Canceling a print job	49
Understanding print quality settings	50
Using EconoMode (saves toner)	51
Optimizing print quality for media types	52
Guidelines for using media	53
Paper	53
Labels	54
Transparencies	54
Envelopes	54
Card stock and heavy media	56
Letterhead and preprinted forms	56
Choosing paper and other media	58
HP media	58
Media to avoid	58
Media that may damage the printer	58
Loading media into the input trays	60
Single-sheet priority input slot (Tray 1)	60
250-sheet input tray (Tray 2 or optional Tray 3)	60
Printing an envelope	61
Printing on transparencies or labels	63
Printing on letterhead and preprinted forms	64
Printing on custom-size media and card stock	65
Automatic two-sided printing (duplex)	67
Windows	67
Mac OS 9	67
Mac OS X	68
Printing on both sides of the paper (manual two-sided printing)	69
Manual two-sided printing using the top output bin	69
Manual two-sided printing using the straight-through output door	71
Printing multiple pages on a single sheet of paper (N-up printing)	75
Printing booklets	76
Printing watermarks	77
Maintenance	79
Cleaning the printer	80
Cleaning the print cartridge area	80
Cleaning the printer media path	82
Changing the pickup roller	83
Cleaning the pickup roller	89
Changing the printer separation pad	90
Problemsolving	93
Finding the solution	94
Step 1: Is the printer set up correctly?	94
Step 2: Is the Ready light on?	94
Step 3: Can you print a demo page?	94
Step 4: Is the print quality acceptable?	95
Step 5: Is the printer communicating with the computer?	95
Step 6: Does the printed page look like you expected?	95
Contact HP support	96
Status light patterns	97
Common Macintosh problems	103
Troubleshooting PostScript (PS) errors	107
Paper handling problems	108
Paper jam	108
Print is skewed (crooked)	108
More than one sheet of media feeds through the printer at one time	108
Printer does not pull media from the media input tray	109
Printer curled the media	109
Printed media does not exit to the correct path	109
Print job is extremely slow	109
Printed page is different than what appeared on screen	110
Garbled, incorrect, or incomplete text	110
Missing graphics or text, or blank pages	110
Page format is different than on another printer	111
Graphics quality	111
Printer software problems	112
Improving print quality	113
Light print or faded	113
Toner specks	113
Dropouts	114
Vertical lines	114
Gray background	114
Toner smear	115
Loose toner	115
Vertical repetitive defects	115
Misformed characters	116
Page skew	116
Curl or wave	116
Wrinkles or creases	117
Toner scatter outline	117
Clearing jams	118
Print cartridge area	118
Input trays	120
Output bin	123
Straight-through output path	124
Automatic two-sided printing (duplexing) path	126
Wired network setup problemsolving	130
Printer specifications	133
Environmental specifications	134
Acoustic emissions	135
Electrical specifications	136
Physical specifications	138
Printer capacities and ratings	139
Memory specifications	140
Port availability	141
Regulatory information	143
FCC compliance	143
Declaration of Conformity statements	144
Regulatory statements	146
Laser safety statement	146
Canadian DOC regulations	146
Korean EMI statement	146
Laser statement for Finland	147
Environmental product stewardship program	148
Protecting the environment	148
Ozone production	148
Energy consumption	148
Toner consumption	148
Paper use	148
Plastics	148
HP LaserJet printing supplies	149
HP printing supplies returns and recycling program information	149
Paper	149
Material restrictions	149
For more information	150
Material safety data sheet	151
Warranty and licensing	153
Hewlett-Packard limited warranty statement	153
Hewlett-Packard software license agreement	155
Limited warranty for print cartridge life	156
HP parts and accessories	157
Ordering supplies and accessories	158
10/100 networking and wireless print servers	160
Using HP print cartridges	161
HP policy on non-HP print cartridges	161
Storing print cartridges	161
Print cartridge life expectancy	161
Saving toner	161
Redistributing toner	162
Changing the print cartridge	163
DIMMs (memory or font)	165
Installing a memory DIMM (HP LaserJet 1320 series printer only)	165
Testing the DIMM installation	168
Removing a DIMM	168
Service and support	171
Hardware service	172
Extended warranty	173
Guidelines for repacking the printer	174
How to contact HP	175