HP 1320 HP LaserJet 1160 and 1320 Series - User Guide - Page 105

USB problems continued, Symptom, Possible cause, Solution, Software troubleshooting

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USB problems (continued) Symptom A USB-connected HP LaserJet printer does not appear in the Chooser. Possible cause This problem is caused by either a software or hardware component. The LaserWriter driver does not display USB devices in the Chooser. Solution Software troubleshooting ● Check that your Macintosh supports USB. ● Verify if your Macintosh has Mac OS 8.6 or later. Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is properly connected. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. ● Check to see if there are more than two nonpowered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. Note The iMac keyboard is a nonpowered USB hub. For the HP LaserJet 1320 series printer, use the Apple Desktop utility to set up the printer. ENWW Common Macintosh problems 95

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Symptom
Possible cause
Solution
A USB-connected HP LaserJet
printer does not appear in the
Chooser.
This problem is caused by
either a software or hardware
component.
Software troubleshooting
●
Check that your Macintosh
supports USB.
●
Verify if your Macintosh
has Mac OS 8.6 or later.
Hardware troubleshooting
●
Check that the printer is
turned on.
●
Verify that the USB cable
is properly connected.
●
Check that you are using
the appropriate high-speed
USB cable.
●
Ensure that there are not
too many USB devices
drawing power from the
chain. Disconnect all
devices from the chain and
connect the cable directly
to the USB port on the
host computer.
●
Check to see if there are
more than two non-
powered USB hubs in a
row on the chain.
Disconnect all devices
from the chain and
connect the cable directly
to the USB port on the
host computer.
Note
The iMac keyboard is a non-
powered USB hub.
The LaserWriter driver does
not display USB devices in the
Chooser.
For the HP LaserJet 1320
series printer, use the Apple
Desktop utility to set up the
printer.
USB problems (continued)
ENWW
Common Macintosh problems
95