HP 14-ac000 Maintenance and Service Guide

HP 14-ac000 Manual

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  • HP 14-ac000 | Maintenance and Service Guide - Page 1
    HP Notebook (Intel) HP 240 G4 Notebook HP 246 G4 Notebook HP Notebook 14g HP Notebook 14q Maintenance and Service Guide
  • HP 14-ac000 | Maintenance and Service Guide - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: April 2015 Document Part Number: 808230-002 Product notice This guide describes
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    Display assembly subcomponents ...22 Mass storage devices ...24 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Drive handling ...26 Grounding guidelines ...26 Electrostatic discharge
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    6 Removal and replacement procedures for Authorized Service Provider parts 33 Component replacement procedures ...33 Bottom cover ...34 Hard drive ...37 eMMC drive ...39 WLAN module ...41 Memory module ...43 RTC battery ...44
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    specific files ...82 Restoring specific files using Windows Backup and Restore 82 Recovering the original system using HP Recovery Manager 82 What you need to know 82 Recovering using HP Recovery partition (select models only 83 Recovering using the recovery media 83 Changing the computer boot
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    Recovery partition (select products only 95 13 Using HP PC Hardware Diagnostics (UEFI) ...97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 98 14 Specifications ...99 Computer specifications ...99 35.6-cm (14.0-in) display specifications ...100 Hard drive specifications ...101
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    Chipset Graphics Panel Description HP Notebook HP 240 G4 Notebook PC HP 246 G4 Notebook PC HP Notebook 14g HP Notebook 14q 5th generation dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 18W Support HD Decode, DX11, HDMI, and PX7 64-bit, S3/M2 package 35.6-cm (14
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    32 GB Optical drive Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30
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    + BT 4.0 Combo Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal Internal Card One finger scrolling, and pinch-zoom enabled Taps enabled by default Support Windows 8 Modern Trackpad Gestures Power requirements AC adapters: 65
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    Category Serviceability Description ● Windows 10 Professional ● Windows 10 Entry Notebook ● Windows 10 Home Value Notebook ● Windows 8.1 ● Windows 8.1 CPPP - China only ● Windows 8.1 Entry Notebook ● Win8.1 for Value Notebook
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    2 External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component (1) Internal display switch (2) Webcam light (3) Webcam - or - 3D camera (select products only) Description Turns off the display and initiates Sleep if the display
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    , and Environmental Notices that applies to your country or region. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of
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    disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. Releases the disc tray. Attaches an optional security cable to
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    -in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 8 Chapter 2 External component identification
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    question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable
  • HP 14-ac000 | Maintenance and Service Guide - Page 18
    Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 10
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 11
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    Buttons Component (1) Power button 12 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button
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    Component Keys Description ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or - Right-click the Start button, and then select Power Options. Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed
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    Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Memory card reader 14 Chapter 2 External component identification Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Reads optional memory cards that enable you to store,
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    labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and
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    Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the 8 or Windows 8.x operating system is reinstalled using HP-approved recovery methods. ● Regulatory label(s)-Provide(s) regulatory
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    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17
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    For use in all black models (HP Notebook and HP 240/246 G4 Notebook) 813513-xxx For use in turbo silver HP Notebook models 813915-xxx For use in white silver HP Notebook models 813911-xxx For use in purple HP Notebook models 813913-xxx For use in blue HP Notebook models 813912-xxx For use
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    on-board system memory UMA graphics memory, touch screen models: ● Intel Core i3-5005U processor ● Intel Core i3-4005U processor For use in HP 240/246 G4 models: Discrete graphics memory ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory ● Intel Core i3-4005U processor and 2 GB
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    M.2 Combo Adapter ● Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter ● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter For use in HP 240/246 G4 Notebook models: ● Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter USB board (includes cable) Hard drive (SATA; does
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    drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) For use only in HP Notebook models For use only in HP 240/246 G4 Notebook models Spare part number 813514-001 818147-001 Miscellaneous parts Component HP Smart AC adapter: 65-W non-PFC EM (for use in the People's Republic of
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    Display assembly subcomponents Item (1) (2) (3a) (3b) (4) Component Display bezel (includes insulator screws) For use in HP Notebook models For use in HP 240 G4 Notebook models For use in HP 246 G4 Notebook models Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator
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    models: ● Black models ● Turbo silver models ● Red models ● White silver models ● Blue models ● Purple models For use in HP 240/246 G4 Notebook models Spare part number 814042-001 813525-001 813527-001 813485-001 813486-001 813497-001 813495-001 813493-001 813487-001 813489-
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    devices Item (1) (2) (3a) (3b) (4a) (4b) Component Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) For use in HP Notebook models For use in HP 240/246 G4 Notebook models Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
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    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
  • HP 14-ac000 | Maintenance and Service Guide - Page 35
    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location
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    Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 807957-001 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
  • HP 14-ac000 | Maintenance and Service Guide - Page 39
    kits include bracket and bezel. Description DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models (includes bracket and bezel) DVD+/-RW Double-Layer SuperMulti Drive for use in HP 240/246 G4 Notebook models (includes bracket and bezel) Spare part number 813514-001 818147-001 Before
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    32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions Authorized Service Provider only parts. There are as many as 56 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider
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    silver HP Notebook models Top cover with keyboard for use in purple HP Notebook models Top cover with keyboard for use in blue HP Notebook models Top cover with keyboard for use in red HP Notebook drive bay. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    3. Remove the two rubber feet from rear of the bottom of the computer (2) 4. Remove the 4 Phillips PM2.5×6.0 screws (3) from the rear corners of the computer. 5. Remove the 11 Phillips PM2.5×6.0 screws that secure the bottom cover to the computer. 6. Start prying near the optical drive bay (1) and
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    7. Remove the bottom cover (4). Reverse this procedure to install the bottom cover. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description 1-TB, 5400-rpm, 2.5-in 750 GB, 5400 rpm, 2.5 in 500-GB, 5400-rpm, 7-mm Hard Drive Hardware Kit (includes bracket and cable) Spare part number 778192-005 778190-005 778188-005 813510-001 Before
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    4. Flex the bracket to remove it from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    eMMC drive Description eMMC drive, 32-MB (includes bracket) Spare part number 822381-001 Before removing the eMMC drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
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    4. Remove the bracket by lifting it (1) to release the adhesive (2) that secures the bracket to the computer. Reverse this procedure to install the eMMC drive. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter For use in HP 240/246 G4 Notebook models: Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down
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    the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Memory module Description 8-GB (DDR3L-1600) 4-GB (DDR3L-1600) 2-GB (DDR3L-1600) (HP 240/246 G4 models only) Spare part number 693374-005 691740-005 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you
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    battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    USB board Description USB board (includes cable) Spare part number 813515-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
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    speaker cable from the system board (2). 3. Lift the tape that secures the speaker cable to the computer (3). 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    4. Remove the cable from the routing path (1), and then lift up and remove the speakers from the computer (2). NOTE: The speakers are not secured with screws. Reverse this procedure to install the speakers. Component replacement procedures 47
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    system board(2). 3. Remove the Phillips PM2.5×3.5 screw (3) that secures the power button board to the top cover. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    4. Press the tab that secures the board to the computer (1), and then remove the power button board and cable from the computer (2). Reverse this procedure to install the power button board and cable. Component replacement procedures 49
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    . 3. Remove the heat sink assembly from the system board. ● Discrete graphics: NOTE: Heat sink appearance may vary. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    ● UMA graphics (Intel Core processors): Component replacement procedures 51
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    area (3)(4). ● UMA graphics (Intel Core processors): Thermal paste is used on the heat sink (1) and the processor (2). 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    ● Intel Pentium and Celeron processors: Thermal paste is used on the heat sink (1) and processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 53
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    fan to the computer. 3. Remove the fan from the computer (3). Reverse this procedure to install the fan. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    -Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system For use in HP Notebook PC models: Discrete graphics memory; Non-touch screen models: ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory
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    Description ● Intel Core i3-4005U processor For use in HP 240/246 G4 models: Discrete graphics memory ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory installed on the replacement system board: 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    ● WLAN module (see WLAN module on page 41) ● Memory module (see Memory module on page 43) To remove the system board: 1. Remove the display and antenna cables by disconnecting the display cable from the system board (1). 2. Disconnect the antenna cable from the WLAN module (2). 3. (Touch models only
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    (6): USB board cable 8. Remove the four Phillips PM2.5×3.5 screws (1) that secure the system board to the computer. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    9. Lift the system board out of the computer (2). Reverse this procedure to install the system board. Component replacement procedures 59
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    computer. 3. Remove the TouchPad and cable (3). Reverse this procedure to install the TouchPad button board and cables. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    G4 models Antenna (includes insulator screws) Single antenna Dual antennas (HP 240/246 models only) Display bezel (includes insulator screws) For use in HP Notebook models For use in HP 240 G4 Notebook models For use in HP 246 G4 Notebook models Display cable (includes display panel cable and webcam
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    the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display bezel to the enclosure. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    b. Flex the inside of the bottom edge (1), the left and right edges (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4). 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge
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    the display enclosure (1) to gain access to the display cable connection on the back of the panel. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). 4. To remove the display hinges: a. Remove the two Phillips PM2.0×3.0 screws (1) that secure the top hinge to the display enclosure. b.
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    the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2). 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If you need to remove the touch control board, disconnect the cables (1)(2) from the board. 8. If replacing the display enclosure,
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    (2): Antenna cable Reverse this procedure to reassemble and install the display assembly. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Power connector cable Description Power connector cable Spare part number 813505-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
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    70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power
  • HP 14-ac000 | Maintenance and Service Guide - Page 80
    Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the
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    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting support, selecting the HP Support , follow these instructions: ● Do
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    and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area
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    (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    78 Chapter 9 Using Setup Utility (BIOS) in Windows 10
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    these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected
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    Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 82. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System
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    > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using
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    software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP
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    press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into
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    1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 84 Chapter 10 Backing up, restoring, and recovering in Windows 7
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    Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you
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    Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port
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    ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers
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    or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if
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    the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the
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    90 Chapter 11 Backing up, restoring, and recovering in Windows 8.1
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    media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and
  • HP 14-ac000 | Maintenance and Service Guide - Page 100
    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
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    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
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    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP 14-ac000 | Maintenance and Service Guide - Page 103
    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 95
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    96 Chapter 12 Backing up, restoring, and recovering in Windows 10
  • HP 14-ac000 | Maintenance and Service Guide - Page 105
    (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 98. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button
  • HP 14-ac000 | Maintenance and Service Guide - Page 106
    specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions
  • HP 14-ac000 | Maintenance and Service Guide - Page 107
    14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 244 mm 9.61 in Width 345 mm 13.58 in Height 25.3 mm 1.00 in Weight (with 3 cell battery) 1910 g 4.21 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A - 45 W 19.5 V dc @ 3.33 A - 65
  • HP 14-ac000 | Maintenance and Service Guide - Page 108
    35.6-cm (14.0-in) display specifications Dimensions Height Width Diagonal Brightness Non-touch Touch on Panel (TOP) Resolution Viewing angle Backlight Graphics adapter Thickness Metric 17.6 cm 31.2 cm 35.7 cm 220 nits (non-touch) 200 nits (touch) 1366 × 768 SVA WLED eDP 3.6 mm (non-touch) 3.2 mm (
  • HP 14-ac000 | Maintenance and Service Guide - Page 109
    *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 500-GB* 7.0 mm or 9.5 mm 100.6 mm 70.1 mm 92.0 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 ms
  • HP 14-ac000 | Maintenance and Service Guide - Page 110
    DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X
  • HP 14-ac000 | Maintenance and Service Guide - Page 111
    memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through
  • HP 14-ac000 | Maintenance and Service Guide - Page 112
    . k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of
  • HP 14-ac000 | Maintenance and Service Guide - Page 113
    BIOS is memory and is mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate memory and is configuration when the system BIOS is available on the HP data. updated. Configuration website. Writing data data and settings are to
  • HP 14-ac000 | Maintenance and Service Guide - Page 114
    not made available to the public unless a firmware upgrade is necessary to address a unique issue. Stores fingerprint templates. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash. 106 Chapter 15 Statement of Volatility
  • HP 14-ac000 | Maintenance and Service Guide - Page 115
    the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD
  • HP 14-ac000 | Maintenance and Service Guide - Page 116
    108 Chapter 15 Statement of Volatility
  • HP 14-ac000 | Maintenance and Service Guide - Page 117
    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP 14-ac000 | Maintenance and Service Guide - Page 118
    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1
  • HP 14-ac000 | Maintenance and Service Guide - Page 119
    Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall
  • HP 14-ac000 | Maintenance and Service Guide - Page 120
    112 Chapter 16 Power cord set requirements
  • HP 14-ac000 | Maintenance and Service Guide - Page 121
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP 14-ac000 | Maintenance and Service Guide - Page 122
    114 Chapter 17 Recycling
  • HP 14-ac000 | Maintenance and Service Guide - Page 123
    bottom cover removing 34 buttons left TouchPad 10 power 12 right TouchPad 10 C cables, service considerations 25 caps lock light, identifying 11 chipset, product description 1 components bottom 14 display 50 hinges illustrated 22 removing 64, 65 HP PC Hardware Diagnostics (UEFI) using 97 Index 115
  • HP 14-ac000 | Maintenance and Service Guide - Page 124
    82 correcting boot problems starting 88, 94 HP Recovery media creating 85, 91 recovery 88, 94 HP Recovery partition recovery 88 Bluetooth 16 Microsoft Certificate of Authenticity 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release 14 lights AC
  • HP 14-ac000 | Maintenance and Service Guide - Page 125
    supported discs 86, 92 system 87, 93 USB flash drive 88, 94 using HP Recovery media 86, 92 recovery discs 79 recovery media 79 creating 85, 91 creating using HP computer 15 service considerations cables 25 connectors 25 plastic parts 25 service labels, locating 15 serviceability, product description
  • HP 14-ac000 | Maintenance and Service Guide - Page 126
    118 Index
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HP Notebook (Intel)
HP 240 G4 Notebook
HP 246 G4 Notebook
HP Notebook 14g
HP Notebook 14q
Maintenance and Service Guide