HP 216886-B21 AIT Drive Reference Guide - Page 44

Troubleshooting the AIT Drive 3. If the tape backup procedure starts correctly but then stops with an error: a. Use TEST to check the tape drive firmware revision level. b. If the error occurs on the same file or directory each time, correct any errors that you find with the file system by running a file system utility such as scandisk.exe. If the problem continues with a particular file or directory, remove that file or directory from the backup list. 4. If the tape backup procedure starts correctly but stops intermittently: a. Check the DMA, IRQ, and port address settings for conflicts. If there is a conflict, change the setting or remove the conflicting board. b. Try using a new cassette. 5. Check the Compaq website to be sure the drive has the latest firmware upgrade. If not, upgrade by using one of the methods listed in, "Upgrading Firmware." Upgrading Firmware To upgrade firmware on Compaq Intel-based computers, use the Tape Storage Management Console (TSMC), a firmware upgrade cassette, or Options ROMPaq. Upgrading Firmware Using TSMC TSMC keeps track of all available firmware versions for specific Compaq products. TSMC has three options to retrieve firmware or application updates from the Web. You can use the Download command available in the TSMC program, the File Retrieval program located in the TSMC directory, or the Update tab from the Summary screen. File Retrieval File Retrieval is a separate program that can be run from outside of TSMC. This program can be run from any Microsoft Windows NT or Microsoft Windows 2000 system to retrieve firmware or application updates. File Retrieval can be found in the parent directory of TSMC Server. You can select which firmware to download from the Firmware Retrieval screen. You can also choose to update the TSMC application from this utility. This file is automatically downloaded into the Download directory under the TSMC directory. 5-8 AIT Drive Reference Guide