HP 220mx HP SureStore 220mx Optical Jukebox User's Guide - Page 69

Problem, What to

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Table 3 -3 Operating the Jukebox Troubleshooting Troubleshooting Problem What to do * Before turning power to STANDBY, ensure that the SCSI bus is inactive and will remain inactive while you are troubleshooting. Going to STANDBY in this jukebox while the SCSI bus is active can cause data loss and/or SCSI bus problems. Disk inserted in the mailslot, but RESERVED displays A security configuration is set that prevents disks from being loaded into, or ejected from, the jukebox. If you want to change the security configuration, see "Changing a Security Configuration" in this chapter. Disk eject attempted but EMPTY then READY displays This is not an error. There are no disks in the jukebox. Disk eject attempted but FULL then READY displays A disk is in the mailslot. • Remove the disk from the mailslot. • Select EJECT *, select the slot you want the disk ejected from again, and eject the disk. Disk eject attempted but MISLOAD displays • If there is no disk in the mailslot, press CANCEL and attempt another eject. • If MISLOAD continues to display, check under "HP Services and Support" at the web site www.hp.com. • If no solution is found, call your service representative. Disk eject attempted but RESERVED displays The host computer or application software has reserved the disk for its own use. You will not be able to eject this disk. If you want to change this configuration, refer to the host and/or application software documentation. Chapter 3 3-31 Operating the Jukebox

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Chapter 3
3-31
Operating the Jukebox
Troubleshooting
Operating the Jukebox
* Before turning power to STANDBY, ensure that the SCSI bus is
inactive and will remain inactive while you are troubleshooting. Going
to STANDBY in this jukebox while the SCSI bus is active can cause
data loss and/or SCSI bus problems.
Disk inserted in
the mailslot, but
RESERVED
displays
A security configuration is set that prevents disks
from being loaded into, or ejected from, the
jukebox.
If you want to change the security configuration,
see
“
Changing a Security Configuration
”
in this
chapter.
Disk eject
attempted but
EMPTY
then
READY
displays
This is not an error. There are no disks in the
jukebox.
Disk eject
attempted but
FULL
then
READY
displays
A disk is in the mailslot.
•
Remove the disk from the mailslot.
•
Select EJECT *, select the slot you want the
disk ejected from again, and eject the disk.
Disk eject
attempted but
MISLOAD
displays
•
If there is no disk in the mailslot, press
CANCEL
and attempt another eject.
•
If MISLOAD continues to display, check under
“
HP Services and Support
”
at the web site
www.hp.com
.
•
If no solution is found, call your service
representative.
Disk eject
attempted but
RESERVED
displays
The host computer or application software has
reserved the disk for its own use. You will not be
able to eject this disk.
If you want to change this configuration, refer to
the host and/or application software
documentation.
Table 3 -3
Troubleshooting
Problem
What to do