HP 220mx HP SureStore 220mx Optical Jukebox User's Guide - Page 70

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Table 3 -3 Operating the Jukebox Troubleshooting Troubleshooting Problem What to do You want to stop a Press CANCEL. The current test loop continues running test until finished, then the test stops. INIT ELEM displays • The jukebox is inventorying the disks and drives. The jukebox or host computer may have initiated this process. Wait for this process to finish. • If this process does not complete, if READY does not appear in the display, or if no motion is seen in the jukebox, power cycle the jukebox.* • If the jukebox does not come up READY, call your service representative. Can't write to the disk • Check the host computer or network file system access permissions. • Check that your disk is the correct density and is HP-qualified. • Check your host computer messages and host system documentation for interpretation of the error messages. • Check that the disk is not write protected (see Figure 2-2 on page 2-6). • Refer to "HP Services and Support" at the web site www.hp.com. • Call your service representative. * Before turning power to STANDBY, ensure that the SCSI bus is inactive and will remain inactive while you are troubleshooting. Going to STANDBY in this jukebox while the SCSI bus is active can cause data loss and/or SCSI bus problems. 3- 32 Chapter 3

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3-32
Chapter 3
Operating the Jukebox
Troubleshooting
You want to stop a
running test
Press
CANCEL
. The current test loop continues
until finished, then the test stops.
INIT ELEM
displays
•
The jukebox is inventorying the disks and
drives. The jukebox or host computer may
have initiated this process. Wait for this
process to finish.
•
If this process does not complete, if
READY
does not appear in the display, or if no motion
is seen in the jukebox, power cycle the
jukebox.*
•
If the jukebox does not come up
READY
, call
your service representative.
Can
’
t write to the
disk
•
Check the host computer or network file
system access permissions.
•
Check that your disk is the correct density and
is HP-qualified.
•
Check your host computer messages and host
system documentation for interpretation of the
error messages.
•
Check that the disk is not write protected (see
Figure 2-2 on page 2-6).
•
Refer to
“
HP Services and Support
”
at the web
site
www.hp.com
.
•
Call your service representative.
* Before turning power to STANDBY, ensure that the SCSI bus is
inactive and will remain inactive while you are troubleshooting. Going
to STANDBY in this jukebox while the SCSI bus is active can cause
data loss and/or SCSI bus problems.
Table 3 -3
Troubleshooting
Problem
What to do