HP 2210b ProtectTools - Windows Vista and Windows XP - Page 77

The Backup Archive, Scheduled Task

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Short description Details Solution Automatic backup does not work with the mapped drive. When an administrator sets up Automatic Backup in Embedded Security, it creates an entry in Windows > Tasks > Scheduled Task. This Windows Scheduled Task is set to use NT AUTHORITY\SYSTEM for rights to execute the backup. This works properly to any local drive. The workaround is to change the NT AUTHORITY \SYSTEM to (computer name)\(admin name). This is the default setting if the Scheduled Task is created manually. HP is working to provide future product releases with default settings that include computer name\admin name. When the administrator instead configures the Automatic Backup to save to a mapped drive, the process fails because the NT AUTHORITY\SYSTEM does not have the rights to use the mapped drive. If the Automatic Backup is scheduled to occur upon logon, Embedded Security TNA Icon displays the following message: The Backup Archive location is currently not accessible. Click here if you want to backup to a temporary archive until the Backup Archive is accessible again. If the Automatic Backup is scheduled for a specific time, however, the backup fails without displaying notice of the failure. Embedded Security cannot be temporarily disabled in the Embedded Security GUI. The current 4.0 software was designed for HP Notebook 1.1B implementations, as well as supporting HP Desktop 1.2 implementations. HP will address this issue in future releases. This option to disable is still supported in the software interface for TPM 1.1 platforms. ENWW Embedded Security for HP ProtectTools 71

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Short description
Details
Solution
Automatic backup does
not work with the mapped
drive.
When an administrator sets up
Automatic Backup in Embedded
Security, it creates an entry in
Windows
>
Tasks
>
Scheduled Task
.
This Windows Scheduled Task is set to
use NT AUTHORITY\SYSTEM for rights
to execute the backup. This works
properly to any local drive.
When the administrator instead
configures the Automatic Backup to save
to a mapped drive, the process fails
because the NT AUTHORITY\SYSTEM
does not have the rights to use the
mapped drive.
If the Automatic Backup is scheduled to
occur upon logon, Embedded Security
TNA Icon displays the following
message:
The Backup Archive
location is currently not accessible.
Click here if you want to backup to a
temporary archive until the Backup
Archive is accessible again.
If the
Automatic Backup is scheduled for a
specific time, however, the backup fails
without displaying notice of the failure.
The workaround is to change the NT AUTHORITY
\SYSTEM to (computer name)\(admin name). This is
the default setting if the Scheduled Task is created
manually.
HP is working to provide future product releases with
default settings that include computer name\admin
name.
Embedded Security
cannot be temporarily
disabled in the Embedded
Security GUI.
The current 4.0 software was designed
for HP Notebook 1.1B implementations,
as well as supporting HP Desktop 1.2
implementations.
This option to disable is still supported in
the software interface for TPM 1.1
platforms.
HP will address this issue in future releases.
ENWW
Embedded Security for HP ProtectTools
71