HP 2210b ProtectTools - Windows Vista and Windows XP - Page 79

Miscellaneous - spec

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Miscellaneous Software Impacted- Short description Details Solution Security Manager- Warning received: The security application can not be installed until the HP Protect Tools Security Manager is installed. All security applications such as Embedded Security, Java Card Security, and biometrics are extendable plug-ins for the Security Manager interface. Security Manager must be installed before an HP-approved security plug-in can be loaded. The Security Manager software must be installed before installing any security plug-in. TPM Firmware Update Utility for models containing Broadcomenabled TPMs-The tool provided through HP support Web site reports ownership required. This is the expected behavior of the TPM 1. firmware utility for models containing Broadcom-enabled TPMs. 2. The firmware upgrade tool allows the 3. user to upgrade the firmware, with or without an endorsement key (EK). When there is no EK, no authorization is required to complete the firmware upgrade. Reinstall Embedded Security Software. Run the Platform and User Configuration Wizard. Be sure that the system contains Microsoft .NET framework 1.1 installation: a. Click Start. b. Click Control Panel. When there is an EK, a TPM owner must exist, since the upgrade requires owner authorization. After the successful upgrade, the platform must be restarted for the new firmware to take effect. 4. If the BIOS TPM is factory-reset, ownership is removed and firmware update capability is prevented until the Embedded Security Software platform and User Initialization Wizard have been configured. NOTE: A reboot is always recommended after performing a firmware update. The firmware version is not identified correctly until after the reboot. c. Click Add or remove programs. d. Be sure that Microsoft .NET Framework 1.1 is listed. Check the hardware and software configuration: a. Click Start. b. Click All Programs. c. Click HP ProtectTools Security Manager. d. Select Embedded Security from the tree menu. e. Click More Details. The system should have the following configuration: ● Product version = V4.0.1 ● Embedded Security State: Chip State = Enabled, Owner State = Initialized, User State = Initialized ● Component Info: TCG Spec. Version = 1.2 ● Vendor = Broadcom Corporation ● FW Version = 2.18 (or greater) ● TPM Device driver library version 2.0.0.9 (or greater) 5. If the FW version does not match 2.18, download and update the TPM firmware. The TPM Firmware SoftPaq is a support download available on the HP Web site at http://www.hp.com. HP ProtectTools Security Intermittently (1 in 12 instances), an error This is related to a timing dependency on plug-in Manager-Intermittently, is created by using the close button in the services load time when closing and restarting Security ENWW Miscellaneous 73

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Miscellaneous
Software Impacted—
Short description
Details
Solution
Security Manager—
Warning received:
The
security application can
not be installed until the
HP Protect Tools
Security Manager is
installed
.
All security applications such as
Embedded Security, Java Card Security,
and biometrics are extendable plug-ins
for the Security Manager interface.
Security Manager must be installed
before an HP-approved security plug-in
can be loaded.
The Security Manager software must be installed
before installing any security plug-in.
TPM Firmware Update
Utility for models
containing Broadcom-
enabled TPMs—The tool
provided through HP
support Web site reports
ownership required
.
This is the expected behavior of the TPM
firmware utility for models containing
Broadcom-enabled TPMs.
The firmware upgrade tool allows the
user to upgrade the firmware, with or
without an endorsement key (EK). When
there is no EK, no authorization is
required to complete the firmware
upgrade.
When there is an EK, a TPM owner must
exist, since the upgrade requires owner
authorization. After the successful
upgrade, the platform must be restarted
for the new firmware to take effect.
If the BIOS TPM is factory-reset,
ownership is removed and firmware
update capability is prevented until the
Embedded Security Software platform
and User Initialization Wizard have been
configured.
NOTE:
A reboot is always
recommended after performing
a firmware update. The
firmware version is not identified
correctly until after the reboot.
1.
Reinstall Embedded Security Software.
2.
Run the Platform and User Configuration Wizard.
3.
Be sure that the system contains Microsoft .NET
framework 1.1 installation:
a.
Click
Start
.
b.
Click
Control Panel
.
c.
Click
Add or remove programs
.
d.
Be sure that
Microsoft .NET Framework
1.1
is listed.
4.
Check the hardware and software configuration:
a.
Click
Start
.
b.
Click
All Programs
.
c.
Click
HP ProtectTools Security Manager
.
d.
Select
Embedded Security
from the tree
menu.
e.
Click
More Details
. The system should have
the following configuration:
Product version = V4.0.1
Embedded Security State: Chip State =
Enabled, Owner State = Initialized,
User State = Initialized
Component Info: TCG Spec. Version =
1.2
Vendor = Broadcom Corporation
FW Version = 2.18 (or greater)
TPM Device driver library version
2.0.0.9 (or greater)
5.
If the FW version does not match 2.18, download
and update the TPM firmware. The TPM Firmware
SoftPaq is a support download available on the HP
Web site at
.
HP ProtectTools Security
Manager—Intermittently,
Intermittently (1 in 12 instances), an error
is created by using the close button in the
This is related to a timing dependency on plug-in
services load time when closing and restarting Security
ENWW
Miscellaneous
73