HP 3380 HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Gui - Page 81
Are you using a telephone-line splitter?, Are you using a surge-protection device?
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English Note Note Are you using a telephone-line splitter? A telephone-line splitter is a device used to split two or more telephone lines from the same jack. Confusion can result from the existence of two different kinds of splitters. Parallel splitters (also called "T" splitters) split a single line into two equal jacks, allowing two devices to be plugged into the same line. Line1/Line 2 splitters provide two unique telephone line outlets from a single jack with two unique telephone numbers (two telephone lines are connected to a single jack). A Line1/ Line2 splitter must be used if you have a fax line and a voice line that are controlled by the same jack. See To connect the device to a jack that controls two telephone lines for instructions. Not all splitters are compatible with the device, and not all regions/countries support the use of splitters. Hewlett-Packard does not recommend using parallel, or "T", splitters with the device, because they can degrade the quality of the telephone signal. If you need to attach a second device to the telephone line along with the device, plug the second device into the device "telephone" port (the port that is marked with a telephone icon). See Connecting additional devices for instructions. Are you using a surge-protection device? This is a device that is used between the jack in the wall and the device to protect the device against electrical power that passes through the telephone lines. These can cause some fax communication problems by degrading the quality of the telephone signal. If you are having problems sending or receiving faxes and are using one of these devices, connect the device directly to the telephone jack to determine if the problem is with the surge-protection device. Are you using a telephone company voice-messaging service? A voice-messaging service can be used to replace telephone-answering devices. If the messaging service rings-to-answer setting is lower than the device rings-to-answer setting, the messaging service answers the call and the device is not able to receive faxes. If the device rings-to-answer setting is lower than that of the messaging service, the device answers all of the calls and no call is ever routed to the messaging service. The only voicemessaging solution that can be used successfully with the device is a standalone telephoneanswering machine. Are you using an answering machine? An answering machine should be connected directly to the port that is labeled with the telephone icon, or it should be shared on the same telephone-line extension. Set the device rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set. See Changing the rings-to-answer setting for more information. If an answering machine is connected to the same telephone line but on a different jack (in another room, for example), it might interfere with the device's ability to receive faxes. ENWW Is your fax set up correctly? 79