HP A7518B HP StorageWorks SDLT Tape Drive Getting Started Guide - internal mod - Page 47

Problems with cartridges, Cartridge is jammed

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Problems with cartridges For detailed information about handling and inspecting cartridges for damage, please refer to the online User's Guide on the HP StorageWorks Tape CD-ROM. If you experience any problems using HP branded cartridges, check: • The cartridge case is intact and that it contains no splits, cracks or damage. • The cartridge has been stored at the correct temperature and humidity. This prevents condensation. See the insert included with the tape cartridge for storage conditions. • The write-protect switch is fully operational. It should move from side to side with a positive click. • The World Wide Web site for more detailed troubleshooting information: www.hp.com/support. Cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it, you can force eject the cartridge. Once the cartridge is successfully ejected, it is good practice to upgrade the firmware. If the failure occurs regularly, contact customer service at www.hp.com/support. 1 Press and hold the Eject button on the front of the tape drive for 10 seconds. 2 Wait for the cartridge to be ejected. This process may take up to 15 minutes (the maximum rewind time). It is important that you allow sufficient time for the drive to complete this process. If you interrupt it, you may damage the media or the tape drive. 3 If the cartridge is still jammed, see the "Removing a jammed cartridge" topic in the online User's Guide on the HP StorageWorks Tape CD-ROM. 4 Wait for the drive to reset and get back to the loaded position. This process may take up to 15 minutes (the maximum rewind time) to complete. 5 Press and hold the Eject button for 10 seconds. If the cartridge is still jammed, the tape drive has failed. Contact customer service at www.hp.com/support. The drive will not accept cartridge (or ejects it immediately) Caution The cartridge may have been damaged, for example dropped, or the drive may have a fault. You may damage the tape drive if you try to insert and load a damaged cartridge. If you have dropped the cartridge or suspect it may be damaged, please refer to the cartridge care section of the User's Guide on the HP StorageWorks Tape CD-ROM for more detailed information about how to inspect it. 1 Check that the drive has power (the power cable is properly connected and the Drive Status LED is on). 43

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43
Problems with cartridges
If you experience any problems using HP branded cartridges, check:
•
The cartridge case is intact and that it contains no splits, cracks or damage.
•
The cartridge has been stored at the correct temperature and humidity. This prevents
condensation. See the insert included with the tape cartridge for storage conditions.
•
The write-protect switch is fully operational. It should move from side to side with a positive
click.
•
The World Wide Web site for more detailed troubleshooting information:
www.hp.com/support
.
Cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you can force eject
the cartridge. Once the cartridge is successfully ejected, it is good practice to upgrade the
firmware. If the failure occurs regularly, contact customer service at
www.hp.com/support
.
1
Press and hold the Eject button on the front of the tape drive for 10 seconds.
2
Wait for the cartridge to be ejected. This process may take up to 15 minutes (the maximum
rewind time). It is important that you allow sufficient time for the drive to complete this process.
If you interrupt it, you may damage the media or the tape drive.
3
If the cartridge is still jammed, see the “Removing a jammed cartridge” topic in the online
User’s Guide
on the
HP StorageWorks Tape
CD-ROM.
4
Wait for the drive to reset and get back to the loaded position. This process may take up to 15
minutes (the maximum rewind time) to complete.
5
Press and hold the Eject button for 10 seconds.
If the cartridge is still jammed, the tape drive has failed. Contact customer service at
www.hp.com/support
.
The drive will not accept cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault.
Caution
You may damage the tape drive if you try to insert and load a damaged cartridge. If you
have dropped the cartridge or suspect it may be damaged, please refer to the cartridge care
section of the User’s Guide on the
HP StorageWorks Tape
CD-ROM for more detailed
information about how to inspect it.
1
Check that the drive has power (the power cable is properly connected and the Drive Status
LED is on).
For detailed information about handling and inspecting cartridges for damage, please refer
to the online
User’s Guide
on the
HP StorageWorks Tape
CD-ROM
.