HP A7518B HP StorageWorks SDLT Tape Drive Getting Started Guide - internal mod - Page 49

Other sources of information, How to contact HP

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Other sources of information You will also find troubleshooting information and contact details on the HP StorageWorks Tape CD-ROM and the HP web site. In particular: • The online User's Guide on the HP StorageWorks Tape CD-ROM contains an extensive troubleshooting topic. • The HP support web site contains a link to www.hp.com/support that takes you to HP's Customer Care web site for a wide range of up-to-date information about your product. • The HP web site at www.hp.com/go/connect provides details of recommended products and configurations. • The HP web site at www.hp.com/go/obdr provides detailed information about HP One-Button Disaster Recovery. How to contact HP You can also use the HP Customer Call Centers for specialist technical help. Contact details can be found at www.hp.com. Click on the link to "contact HP". To make the best use of this service, we ask that you work with our Support Specialists to resolve any issues with your drive. This may include downloading diagnostic software, that will assist in the rapid resolution of your problems. If you do not have web access, a full listing of HP Customer Call Centers, correct at time of printing, is given in the online User's Guide on the HP StorageWorks Tape CD-ROM. 45

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45
Other sources of information
You will also find troubleshooting information and contact details on the
HP StorageWorks
Tape
CD-ROM and the HP web site. In particular:
•
The online User’s Guide on the
HP StorageWorks Tape
CD-ROM contains an extensive
troubleshooting topic.
•
The HP support web site contains a link to
www.hp.com/support
that takes you to HP’s
Customer Care web site for a wide range of up-to-date information about your product.
•
The HP web site at
www.hp.com/go/connect
provides details of recommended
products and configurations.
•
The HP web site at
www.hp.com/go/obdr
provides detailed information about
HP One-Button Disaster Recovery.
How to contact HP
You can also use the HP Customer Call Centers for specialist technical help. Contact details
can be found at
www.hp.com
. Click on the link to “contact HP”.
To make the best use of this service, we ask that you work with our Support Specialists to
resolve any issues with your drive. This may include downloading diagnostic software, that
will assist in the rapid resolution of your problems. If you do not have web access, a full listing
of HP Customer Call Centers, correct at time of printing, is given in the online User’s Guide on
the
HP StorageWorks Tape
CD-ROM.