HP Brio ba410 hp kayak xm600 series 2, hp brio ba410 pcs, hp e-diagtools versi - Page 32

Diagnose and TroubleShoot, Remote Machine ON:

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6 Integration with HP TopTools TopTools Properties Page for e-DiagTools (Targeting One PC at a Time) Diagnose and TroubleShoot The Diagnose and Troubleshoot tab of the e-DiagTools Properties page presents different options if the target machine is either ON or OFF. Remote Machine ON: • Launch e-DiagTools: this command enables the Administrator to remotely execute e-DiagTools on this PC (see illustration below). Clicking this button will force the target PC to reboot, execute e-DiagTools, and when complete will restart Windows. This button is only enabled when the user is the Administrator or the Operator; for all other users it is disabled. • e-DiagTools system tests results: TopTools Device Manager is able to retrieve the eDiagTools Support Ticket from a targeted PC and display a summary in its Properties Page for e-DiagTools. TopTools also includes a brief explanation of the Support Ticket information. • Connect to HP Instant Support: this command enables the Administrator to connect to the web troubleshooting e-support tool and rapidly receive HP Support repair advice. 30

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6
Integration with HP TopTools
TopTools Properties Page for e-DiagTools (Targeting One PC at a Time)
30
Diagnose and TroubleShoot
The
Diagnose and Troubleshoot
tab of the
e-DiagTools Properties
page presents different
options if the target machine is either ON or OFF.
Remote Machine ON:
•
Launch e-DiagTools
: this command enables the Administrator to remotely execute
e-DiagTools on this PC (see illustration below). Clicking this button will force the
target PC to reboot, execute e-DiagTools, and when complete will restart
Windows. This button is only enabled when the user is the Administrator or the
Operator; for all other users it is disabled.
•
e-DiagTools system tests results
:
TopTools Device Manager is able to retrieve the e-
DiagTools Support Ticket from a targeted PC and display a summary in its
Properties Page
for e-DiagTools. TopTools also includes a brief explanation of the
Support Ticket information.
•
Connect to HP Instant Support
:
this command enables the Administrator to connect
to the web troubleshooting e-support tool and rapidly receive HP Support repair
advice.