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HP C4345 User Guide - Page 169

The product is having problems sending and receiving faxes, Solution 5: Try removing the splitter

UPC - 883585470938

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Chapter 14 • The product is having problems sending a manual fax • Pages of a fax I sent are missing • The quality of the fax I sent is poor • Parts of a fax I sent are cut off • The fax I sent was blank when it was received • Fax transmission is slow • Fax tones are recorded on my answering machine • The product cannot receive faxes, but can send faxes • The product is having problems receiving a manual fax • The product is not answering incoming fax calls • Pages of a fax I received are missing • Faxes are received but do not print • Parts of a fax I received are cut off • The fax I received is blank • The computer to which I am connecting has only one phone port • I hear static on my telephone line since connecting the product • The fax test failed • I am having problems faxing over the Internet using IP phone • The fax log report shows an error The product is having problems sending and receiving faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure you set up the product as described in the printed documentation • Solution 2: Turn on the product • Solution 3: Make sure you are using the correct type of phone cord • Solution 4: Make sure other office equipment is connected correctly • Solution 5: Try removing the splitter • Solution 6: Make sure the telephone wall jack works properly • Solution 7: Check the phone line for noise • Solution 8: Make sure extension phones or other equipment on the phone line are not in use • Solution 9: Make sure the product is connected to an analog phone line • Solution 10: If you use a DSL service, make sure you have a DSL filter installed • Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded • Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone use • Solution 13: Check for and resolve any error messages 166 Troubleshooting Troubleshooting

Section	Page
Contents	4
HP Photosmart C4340 All-in-One series Help	6
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel buttons	9
Menu overview	10
Scan/Fax Menu	11
Fax Menu	11
Text and symbols	11
Enter text using the keypad on the control panel	11
Available symbols for dialing fax numbers	12
Use the HP Photosmart Software	13
Find more information	14
How do I?	16
Finish setting up the HP All-in-One	18
Connection information	18
Supported connection types	18
Use printer sharing	18
Fax setup	19
Set the date and time	20
Adjust the volume	20
Change settings on the HP All-in-One to receive faxes	21
Set tone or pulse dialing	21
Set the fax speed	21
Choose the recommended answer setting for your setup	22
Change the answer ring pattern for distinctive ringing	23
Set up the HP All-in-One to check the paper type before printing faxes	24
Set up backup fax reception	24
Change settings on the HP All-in-One to send faxes	25
Set the fax header	26
Change the fax resolution	26
Change the Lighter/Darker setting	27
Set new default settings	27
Test your fax setup	28
Load originals and load paper	30
Load originals	30
Choose papers for printing and copying	32
Recommended papers for printing and copying	33
Recommended papers for printing only	34
Papers to avoid	35
Load paper	35
Load full-size paper or small-size photo paper	36
Load index cards	39
Load envelopes	40
Load other types of paper	41
Avoid paper jams	42
Print from your computer	44
Print from a software application	44
Make the HP All-in-One the default printer	45
Change the print settings for the current job	45
Set the paper size	45
Set the paper type for printing	46
View the print resolution	46
Change the print speed or quality	47
Change the page orientation	47
Scale the document size	48
Change the saturation, brightness, or color tone	48
Preview your print job	48
Change the default print settings	49
Printing shortcuts	49
Create printing shortcuts	50
Delete printing shortcuts	50
Perform special print jobs	51
Print a borderless image	51
Print a photo on photo paper	52
Print using Maximum dpi	54
Print on both sides of the page	55
Print a multiple-page document as a booklet	56
Print multiple pages on a single sheet	57
Print a multiple-page document in reverse order	58
Reverse an image for iron-on transfers	59
Print on transparencies	60
Print a group of addresses on labels or envelopes	60
Print a poster	61
Print a Web page	61
Stop a print job	62
Use the photo features	64
Insert a memory card	64
Print photos	65
Print 10 x 15 cm (4 x 6 inch) photos	66
Print enlargements	66
Print photos from the HP Photosmart Software	67
Print camera-selected (DPOF) photos	68
Save photos to your computer	68
Edit photos using your computer	69
Share photos with friends and relatives	69
Use the copy features	70
Make a copy	70
Change the copy settings for the current job	71
Make multiple copies of the same original	71
Change copy speed or quality	72
Perform special copy jobs	73
Make a borderless copy of a photo	73
Resize an original to fit onto letter or A4 paper	75
Stop copying	76
Use the scan features	78
Scan an image or document	78
Edit a scanned image	79
Edit a scanned document	80
Stop scanning	80
Use the fax features	82
Send a fax	82
Send a basic fax	82
Send a fax manually from a phone	83
Send a fax using monitor dialing	85
Send a fax in Error Correction Mode	85
Receive a fax	86
Fax over the Internet using IP phone	87
Stop faxing	87
Print fax reports	88
Print fax confirmation reports	88
Print fax error reports	88
Print the fax log	89
Print other reports	89
Maintain the HP All-in-One	92
Clean the HP All-in-One	92
Clean the exterior	92
Clean the glass	92
Clean the lid backing	93
Print a self-test report	93
Work with print cartridges	94
Handle the print cartridges	95
Check the estimated ink levels	95
Replace the print cartridges	96
Use a photo print cartridge	99
Use the print cartridge protector	100
Remove ink from your skin and clothing	101
Ink-backup mode	101
Ink-backup mode output	102
Exit ink-backup mode	102
Advanced print cartridge maintenance	102
Align the print cartridges	102
Clean the print cartridges	103
Clean the print cartridge contacts	104
Clean the area around the ink nozzles	107
Turn off the HP All-in-One	109
Reduce energy consumption when the HP All-in-One is off	109
Shop for ink supplies	110
Troubleshooting	112
View the Readme file	112
Setup troubleshooting	112
The product will not turn on	113
Uninstall and reinstall the software	121
Paper jams	122
Information on paper	123
Print quality troubleshooting	124
Wrong, inaccurate, or bleeding colors	124
Ink is not filling the text or graphics completely	127
The printout has a horizontal band of distortion near the bottom of a borderless print	130
Printouts have horizontal streaks or lines	131
Printouts are faded or have dull colors	133
Printouts seem blurry or fuzzy	135
Printouts are slanted or skewed	137
Ink streaks on the back of the paper	138
Paper is not picked up from the input tray	138
The text edges are jagged	140
Print troubleshooting	141
Envelopes print incorrectly	141
The product is not responding	142
The product prints meaningless characters	145
Nothing happens when I try to print	146
The margins are not printing as expected	149
Text or graphics are cut off at the edge of the page	151
A blank page came out while printing	153
Memory card troubleshooting	154
The On light is blinking	155
The product does not read the memory card	156
The photos on the memory card do not transfer to my computer	157
Copy troubleshooting	159
Nothing happens when I try to copy	159
Resize to Fit is not working as expected	161
The image is cropped when I make a borderless copy	162
A borderless copy has white space around the edges	163
Scan troubleshooting	164
Scan fails	165
Text is incorrect or missing	167
The scan feature does not work	168
Fax troubleshooting	168
The product is having problems sending and receiving faxes	169
The product cannot send faxes, but can receive faxes	176
The product is having problems sending a manual fax	178
Pages of a fax I sent are missing	180
The quality of the fax I sent is poor	180
Fax transmission is slow	182
Fax tones are recorded on my answering machine	184
The product cannot receive faxes, but can send faxes	185
The product is having problems receiving a manual fax	191
The product is not answering incoming fax calls	192
Pages of a fax I received are missing	195
Faxes are received but do not print	196
Parts of a fax I received are cut off	198
I hear static on my telephone line since connecting the product	204
The fax test failed	206
I am having problems faxing over the Internet using IP phone	212
Errors	214
Product messages	215
Carriage jam	215
Mechanism error	220
Scan errors	222
Unable to print	236
Product might not be correctly installed	242
Product was not found	245
Product could not find available scan destinations	249
Error occurred while communicating with the product	251
Missing HP Photosmart Software	255
File messages	257
Photos not found	258
Supported file types for the product	258
File corrupted	259
General user messages	259
Cannot crop	260
Memory card error	260
Card access error	262
Paper messages	263
Out of paper	264
Power and connection messages	268
Communication test failed	269
Two-way communication lost	270
Print cartridge messages	271
Carriage stall	271
Need alignment or alignment failed	275
Print cartridge is missing, incorrectly installed, or not intended for your product	280
Print cartridges missing or not detected	282
Incompatible print cartridges	284
Print cartridge problem	287
HP warranty and support	294
Warranty	294
Print cartridge warranty information	294
Support process	294
Before you call HP support	295
HP support by phone	295
Phone support period	296
Placing a call	296
After the phone support period	296
Additional warranty options	296
HP Quick Exchange Service (Japan)	297
HP Korea customer support	297
Prepare the product for shipment	298
Pack the HP All-in-One	298
Technical information	300
Specifications	300
Environmental product stewardship program	301
Paper use	302
Plastics	302
Material safety data sheets	302
Recycling program	302
HP inkjet supplies recycling program	302
Energy Consumption	302
Disposal of waste equipment by users in private households in the European Union	303
Regulatory notices	304
Regulatory model identification number	304
FCC statement	305
Notice to users of the U.S. telephone network: FCC requirements	306
Notice to users of the Canadian telephone network	307
Notice to users in the European Economic Area	308
Notice to users of the German telephone network	308
Australia wired fax statement	308
Notice to users in Korea	308
VCCI (Class B) compliance statement for users in Japan	309
Notice to users in Japan about the power cord	309
Noise emission statement for Germany	309
Toxic and hazardous substance table	309
Declaration of conformity (European Economic Area)	309
HP Photosmart C4340 All-in-One series declaration of conformity	310

Match case Limit results 1 per page

•

The product is having problems sending a manual fax

•

Pages of a fax I sent are missing

•

The quality of the fax I sent is poor

•

Parts of a fax I sent are cut off

•

The fax I sent was blank when it was received

•

Fax transmission is slow

•

Fax tones are recorded on my answering machine

•

The product cannot receive faxes, but can send faxes

•

The product is having problems receiving a manual fax

•

The product is not answering incoming fax calls

•

Pages of a fax I received are missing

•

Faxes are received but do not print

•

Parts of a fax I received are cut off

•

The fax I received is blank

•

The computer to which I am connecting has only one phone port

•

I hear static on my telephone line since connecting the product

•

The fax test failed

•

I am having problems faxing over the Internet using IP phone

•

The fax log report shows an error

The product is having problems sending and receiving faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Make sure you set up the product as described in the printed

documentation

•

Solution 2: Turn on the product

•

Solution 3: Make sure you are using the correct type of phone cord

•

Solution 4: Make sure other office equipment is connected correctly

•

Solution 5: Try removing the splitter

•

Solution 6: Make sure the telephone wall jack works properly

•

Solution 7: Check the phone line for noise

•

Solution 8: Make sure extension phones or other equipment on the phone line are

not in use

•

Solution 9: Make sure the product is connected to an analog phone line

•

Solution 10: If you use a DSL service, make sure you have a DSL filter installed

•

Solution 11: If you use a DSL service, make sure the DSL modem is properly

grounded

•

Solution 12: If you use a PBX or ISDN converter, make sure you are using a port

designated for fax and phone use

•

Solution 13: Check for and resolve any error messages

Chapter 14

166

Troubleshooting