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HP C8372A Reference Guide - Page 78

returning your hp digital copier for service, Enter, Start Copy, Color, SERV ID, Print Report

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hp digital copier series returning your hp digital copier for service b. Unplug the power adapter connector from the back of the unit for 10 seconds. c. Plug the power adapter connector back into the unit. d. Turn on the unit using the On button. 3 For more information, check the HP Support website at: http://www.hp.com/go/copiers 4 If you are still experiencing problems and need to speak with an HP Customer Support representative: - Have your serial number and service ID ready. To display your service ID, on the front panel, press Enter and Start Copy, Color at the same time, until SERV ID: and the number appear in the frontpanel display. Press the key to display the serial number. - Print a Self-Test Report. To print a Self-Test Report from the front panel, press Menu until Print Report appears. Press Enter. Press Menu until Report Self Test appears. Press Enter. - Make a color copy. - Be prepared to describe your problem in detail. 5 Call HP Customer Support. Be near your unit when you call. Before returning your HP Digital Copier for service, you must call HP Customer Support. See hp customer support on page 71 for steps to take before calling Customer Support. If HP Customer Support asks you to send in your unit for service, please follow the power-off and rebox steps below to avoid further damage to the HP product. 1 Verify that the top of the paper tray is down. 2 Turn on the HP Digital Copier. Disregard steps 2 through 8 if your unit will not turn on and the carriage is in the home position. You will not be able to remove the ink cartridges or printheads. Proceed to step 9. 3 Open the access door. The carriage will move to the center of the printer. 4 Remove the ink cartridges. a. Press the release button on the black ink cartridge, and lift the ink cartridge out of the carriage. b. Press the release button on the tri-color ink cartridge, and lift the ink cartridge out of the carriage. Caution! Be sure to remove both ink cartridges. Failure to do so may damage your unit. 5 Remove the printheads. a. Lift the print carriage latch, and open the print carriage. 72 support services and warranty

Section	Page
review the front panel	7
front panel features	7
menu functions	9
menu options	10
get help	11
load originals and paper	13
load originals	13
load originals on the glass	13
load originals in the automatic document feeder	14
avoid paper jams	15
load paper	15
load the main paper tray	15
load the optional 250-sheet plain paper tray	17
recommended paper types	17
papers to avoid	18
tips for loading other types of paper in the main tray	18
choose the paper tray and set the paper type	19
set the paper size	19
use copier features	21
make copies	21
before you begin	21
make a copy	22
increase copy speed or quality	22
reduce or enlarge a copy	22
make copies lighter or darker	23
change color intensity	23
copy using photo mode	23
enhance text sharpness and photo colors	24
set the number of copies	24
change settings for all copy tasks	24
perform special copy jobs	25
copy a photo	25
fit a copy to the page	25
print several copies on one page	26
print two originals on one page	27
shift image to increase the margin	28
make twosided copies	28
collate copies	29
make a poster	29
prepare a color T-shirt transfer	30
create a mirror image copy	31
stop copying	31
copy setup menu options	31
accessories	33
automatic document feeder (ADF)	33
install the ADF	33
install the ADF input tray	34
replace an existing ADF lid	35
use the ADF	35
two-sided printing accessory	35
attach the two- sided printing accessory	35
optional hp 250-sheet plain paper tray	36
assemble the 250-sheet plain paper tray	36
set the paper size	37
load paper in the optional 250-sheet plain paper tray	39
attach the optional 250- sheet plain paper tray to the unit	40
maintain your hpdigital copier	41
clean the glass	41
clean the lid backing	41
clean the exterior	42
maintain printheads and ink cartridges	42
check the ink level	42
handle printheads	42
verify a printhead needs to be replaced	43
replace the printheads	44
handle ink cartridges	46
replace the ink cartridges	47
align the printheads	49
clean the printheads	49
clean the ink cartridge contacts	49
clean the printhead contacts	51
replacement alternatives	52
perform color calibration	53
override the ink level gauge	54
set the country/region or language	55
set the power save mode time	56
set the ring and beep volume	56
maintenance menu options	57
troubleshooting tips	59
paper problems	59
paper jams	59
paper does not feed from the paper tray	61
several pages advance at the same time	61
paper type is not correct or not supported	62
out of paper	62
paper is too narrow or paper size errors	62
failure to copy	62
hp digital copier is not responding	62
hp digital copier fails to power on	64
hp digital copier will not make copies	64
copies do not look right	65
copies are faded, colors are incorrect or dull	65
entire copy is slanted or skewed	66
a blank page came out	66
orientation of copy is wrong	67
colors are bleeding into each other	67
copy has horizontal streaks	67
copy is fuzzy or blurry	68
copy has vertical streaks or is missing vertical lines	68
parts of the original are cut off	68
copies are too light or too dark	70
ink is not filling the text or graphic completely	70
ink cartridge and printhead problems	71
ink cartridges or printheads have problems	71
error message when you insert new ink cartridge or printheads	71
ink cartridge error	72
ink cartridge is low or out of ink	72
ink cartridge is missing, or incorrect cartridge is installed	72
need printhead alignment	73
create a self- test report for cartridges and printheads	73
printhead has failed	74
ink carriage is stalled	74
other copier problems and errors	75
ink is not drying	75
cover or door will not close	75
copier is in factory mode	75
copier is initializing	75
improper power off	75
mechanism error	76
support services and warranty	77
register your product	77
support from the internet	77
hpcustomer support	77
returning your hp digital copier for service	78
call in the U.S. during warranty	80
call elsewhere in the world	80
call in Australia post- warranty	82
hpdistribution center	82
express service	82
limited warranty statement	83
environmental statement	85
hp printhead and ink cartridge limited warranty	85
warranty upgrades	86
limited global warranty statement for hpdigital copier products	86
technical information	89
hpdigital copier series specifications	89
margin specifications	89
paper specifications	90
additional specifications	92
order printheads and ink cartridges	92
additional hpdigital copier accessories	92
environmental product stewardship program	93
protecting the environment	93
ozone production	93
energy consumption	93
paper use	93
plastics	93
material safety data sheets	93
materials that require special handling	93

Match case Limit results 1 per page

support services and warranty

hp digital copier series

Unplug the power adapter connector from the back of the unit for

10 seconds.

Plug the power adapter connector back into the unit.

Turn on the unit using the

button.

For more information, check the HP Support website at:

http://www.hp.com/go/copiers

If you are still experiencing problems and need to speak with an

HP Customer Support representative:

–

Have your serial number and service ID ready. To display your

service ID, on the front panel, press

Enter

and

Start Copy

Color

the same time, until

SERV ID:

and the number appear in the front-

panel display. Press the

key to display the serial number.

–

Print a Self-Test Report. To print a Self-Test Report from the front

panel, press

until

Print Report

appears. Press

Enter

. Press

until

Report Self Test

appears. Press

Enter

–

Make a color copy.

–

Be prepared to describe your problem in detail.

Call HP Customer Support. Be near your unit when you call.

returning your

hp digital

copier for

service

Before returning your HP Digital Copier for service, you must call

HP Customer Support. See

hp customer support

on page 71 for steps to

take before calling Customer Support.

If HP Customer Support asks you to send in your unit for service, please

follow the power-off and rebox steps below to avoid further damage to the

HP product.

Verify that the top of the paper tray is down.

Turn on the HP Digital Copier.

Disregard steps 2 through 8 if your unit will not turn on and the

carriage is in the home position. You will not be able to remove the

ink cartridges or printheads. Proceed to step 9.

Open the access door.

The carriage will move to the center of the printer.

Remove the ink cartridges.

Press the release button on the black ink cartridge, and lift the ink

cartridge out of the carriage.

Press the release button on the tri-color ink cartridge, and lift the

ink cartridge out of the carriage.

Caution!

Be sure to remove both ink cartridges. Failure to do

so may damage your unit.

Remove the printheads.

Lift the print carriage latch, and open the print carriage.