HP Color LaserJet Enterprise MFP M578 User Guide
HP Color LaserJet Enterprise MFP M578 Manual
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- HP Color LaserJet Enterprise MFP M578 | User Guide - Page 1
HP Color LaserJet Enterprise MFP M578 User Guide www.hp.com/videos/LaserJet www.hp.com/support/colorljM578MFP - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 2
- HP Color LaserJet Enterprise MFP M578 | User Guide - Page 3
HP Color LaserJet Enterprise M578 User Guide - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 5
ports ...6 Control-panel view ...7 How to use the touchscreen control panel 9 Printer specifications ...10 Technical specifications ...10 Supported operating systems ...14 Mobile printing solutions ...15 Printer dimensions ...16 Power consumption, electrical specifications, and acoustic emissions - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 6
type (Windows) ...52 Additional print tasks ...53 Print tasks (macOS) ...54 How to print (macOS) ...54 Automatically print on both sides (macOS 54 Manually print on both sides (macOS) ...54 Print multiple pages per sheet (macOS) ...55 Select the paper type (macOS) ...55 Additional print tasks ...55 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 7
copying ...72 Additional copy tasks ...74 6 Scan ...75 Set up Scan to Email ...76 Introduction ...76 Before you begin ...76 Step one: Access the HP Embedded Web Server (EWS 76 Step two: Configure the Network Identification settings 77 Step three: Configure the Scan to Email feature 78 Method one - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 8
® ...99 Introduction ...99 Before you begin ...99 Step one: Access the HP Embedded Web Server (EWS 99 Step two: Enable Scan to SharePoint® and create Set up Scan to USB Drive ...103 Introduction ...103 Step one: Access the HP Embedded Web Server 103 Step two: Enable Scan to USB Drive ...103 Step - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 9
Supplies tab ...139 Troubleshooting tab ...139 Security tab ...140 HP Web Services tab ...140 Networking tab ...143 Manually configure IPv4 TCP/IP parameters from the control panel 144 Manually configure HP Embedded Web Server 146 IP Security ...147 Lock the formatter ...147 Encryption support: HP - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 10
sleep schedule ...148 HP Web Jetadmin ...150 Software and firmware updates ...151 9 Solve problems ...153 Customer support ...154 Control panel help 188 13.8 staple jams ...188 Resolve print-quality problems ...190 Introduction ...190 Troubleshoot print quality ...190 Update the printer firmware ... - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 11
one: Use paper that meets HP specifications 193 Step two: Check the environment 193 Step three: Set the individual tray alignment 193 Try a different print driver ...194 Troubleshoot color quality ...194 Calibrate the printer to align the colors 194 Troubleshoot image defects ...195 Improve copy - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 12
messaging service or an answering machine? . 222 Does your phone line have a call-waiting feature 223 Check fax accessory status ...223 General fax problems address book button displays 224 Not able to locate the Fax settings in HP Web Jetadmin 224 The header is appended to the top of the page - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 13
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 14
Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable. ● Caution: Electric or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 15
● Unplug this product from wall outlets before cleaning. ● Do not install or use this product near water or when you are wet. ● Install the product securely on a stable surface. ● Install the product in a protected location where no one can step on or trip over the power cord. ENWW Potential shock - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 16
When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin. 4 Control panel with color touchscreen display (tilts up for easier viewing) 5 Convenience stapler (c, z model only) 6 Right door (access to the fuser and for clearing jams) 7 Tray - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 17
14 Easy-access USB port (on the side of the control panel) Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use. 15 Hardware integration pocket (for connecting accessory and third-party - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 18
Interface ports 1 2 3 4 1 Fax port (f, c, z models only. The port is covered for the dn model.) 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port near the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 19
Control-panel view The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by selecting the Home button. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. 12 3 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 20
and change Ethernet connection settings. ● HP Web Services: Find information to connect and print to the printer using HP Web Services (ePrint). ● Fax Number: View for different languages. This icon indicates the printer includes integrated HP near-field communication (NFC) and Wi-Fi Direct Insert - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 21
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 22
www.hp.com/support/colorljM578MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range Technical specifications Model name M578dn M578f M578c - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 23
support/ colorljM578MFP M578dn Copies 38 pages per minute (ppm) on A4 and 40 ppm on letter-size paper 100-page document feeder with dual-head scanning for single-pass duplex copying and scanning HP EveryPage Technologies including ultrasonic multi-feed detection M578f Optional Optional Optional - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 24
For the most current information, go to www.hp.com/support/ colorljM578MFP M578dn Embedded optical character recognition (OCR) provides the ability Security: HP Trusted Platform Module for encrypting all data that passes through the printer Color touchscreen control panel M578dn M578f 12 Chapter - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 25
Table 1-6 Other specifications (continued) Feature M578dn Convenience stapler Not available Fax Optional M578f M578c M578z ENWW Printer specifications 13 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 26
the software installer to install the HP print driver. macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install the HP print driver. 1. Go to 123.hp.com. 2. Follow the steps provided - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 27
. NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported. ● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 28
Printer dimensions Figure 1-1 Dimensions for the printer 1 1 3 2 3 1. Height 2. Depth 3. Width Weight Printer fully closed 583 mm (23 in) 504 mm (19.8 in) 482 mm (19 in) dn model: 38.1 kg (84 lb) c model: 38.6 kg (85 lb) Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder 2 Printer - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 29
(34.8 in) This value is subject to change. For current information, go to www.hp.com/support/colorljM578MFP. 17.7 kg (39 lb) This value is subject to change. For current information, go to www.hp.com/support/colorljM578MFP. Figure 1-4 Dimensions for the printer with the 1 x 550-sheet paper tray and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 30
Weight dn model: 73.2 kg (161.4 lb) c model: 73.7 kg (162.5 lb) 1 These values are subject to change. For current information, go to www.hp.com/support/colorljM578MFP. 2 Do not extend more than one paper tray at a time. Power consumption, electrical specifications, and acoustic emissions See www - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 31
the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM578MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 32
20 Chapter 1 Printer overview ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 33
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 34
of 75 g/m2 (20 lb) paper or 10 envelopes. NOTE: Select the correct paper type in the print driver before printing.. NOTE: Tray 1 does not support labels. To print on sheets of labels, use Tray 2, or one of the optional 550-sheet paper feeders. CAUTION: To avoid jams, never add or - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 35
how to orient the paper, see Tray 1 paper orientation on page 24. 4. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75g paper. 5. Adjust the side - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 36
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This setting is disabled by default. When using this - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 37
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 38
: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. NOTE: The paper guides may be locked before use and may not be adjustable. CAUTION: Do not extend more than one paper tray at a time. 1. Open the tray. NOTE - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 39
trays paper orientation on page 28. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 40
6. The tray configuration message displays on the printer control panel. 7. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 41
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image Orientation Single-sided printing Letterhead or preprinted Landscape Face-up Top edge toward the back of the printer Duplex printing or with Alternative Letterhead Mode enabled Face-down Top edge toward - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 42
describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 43
print labels Introduction To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 44
9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer. 32 Chapter 2 Paper trays ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 45
might be a short delay. 3. Remove the stapled paper from the slot. If the stapler does not release the paper, follow these steps to resolve the problem. WARNING! To avoid injury, do not put your finger inside the stapler area to attempt to release the paper. 1. Open and close the stapler door - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 46
34 Chapter 2 Paper trays ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 47
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 48
supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 49
Description Part number HP Color LaserJet 550-sheet Media Tray Optional 550-sheet paper feeder B5L34A NOTE: The printer supports up to three 550-sheet paper feeders. Printer stand Optional stand to support the printer B5L51A Includes installation instructions HP LaserJet Keyboard Overlay - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 50
Item HP Fuser kit HP Fuser kit, service ITB and T2 Roller kit, service T2 Roller Service Kit Tray 2-X Roller kit Control-panel kit 500 GB Hard Disk Drive kit HP 1GB DDR3 x32 144-Pin 800MHz SODIMM HP 2GB DDR3 x32 144-pin 800MHz SODIMM HP Foreign Interface Harness kit Toner Collection Unit Analog FAX - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 51
Item Keyboard Overlay Kit Spanish, Portuguese Keyboard Overlay Kit Japanese (KG and KT) Description Replacement keyboard overlay for the c and z model Self-replacement options Mandatory Part number 5851-6023 Replacement keyboard overlay for the c and z model Mandatory 5851-6024 ENWW Order - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 52
the product, and it includes instructions to replace them. ● Toner- The product uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies. Do not remove the toner cartridge from - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 53
3 Protective shield 4 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridges 1. - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 54
3. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge and rock it 5-6 times. 2 1 3 5. Remove the protective shield from the toner - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 55
Support that you need to recycle. See the enclosed recycling guide for information about recycling. In the U.S., a pre-paid shipping label is go to www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling. - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 56
the toner-collection unit for the printer, and it includes instructions to replace it. The printer indicates when the toner-collection result in reduced print quality. After use, return the toner-collection unit to HP's Planet Partners program for recycling. CAUTION: If toner gets on clothing, wipe - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 57
3. Pull out the toner-collection unit and the attached door. 4. Remove the new toner-collection unit from its packaging. 5. Install the new toner-collection unit and the attached door into the printer. Align the tabs on the door with the slots in the printer. ENWW Replace the toner-collection unit - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 58
6. Close the toner-collection unit door. 7. Close the front door. To recycle the used toner-collection unit, follow the instructions included with the new toner-collection unit. 46 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 59
information provides details about the staple cartridges for the printer, and it includes instructions to replace them. To purchase a package of two staple cartridges (part number Q7432A), go to the HP Parts Store at www.hp.com/buy/parts. Each cartridge holds 1,500 staples. Remove and replace the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 60
3. Insert the new staple cartridge into the opening inside the stapler door. 4. Close the stapler door. 48 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 61
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 62
installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 63
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 64
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 65
Additional print tasks Go to www.hp.com/support/colorljM578MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 66
software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 67
: Select this option to print close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/colorljM578MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 68
● Print the first or last pages of the document on different paper ● Print watermarks on a document 56 Chapter 4 Print ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 69
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 70
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 71
Print a stored job Use this procedure to print a document that is in a job storage folder on the printer. 1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage. 2. Under Stored Jobs to Print, select Choose, and then select the folder where the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 72
. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 73
, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP). Wi-Fi, Wi-Fi Direct Print, NFC - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 74
tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 75
: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. ENWW Mobile printing solutions 63 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 76
USB port near the control panel. The control panel USB port supports the following types of files: - .pdf - .prn Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) web browser displays a There is a problem with this website's security certificate message - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 77
3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer models. 4. In the left menu, select Print from USB Drive Settings. 5. Select Enable Print from USB Drive. 6. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy- - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 78
EWS opens. NOTE: If the web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, not recommended) will not harm the computer while navigating within the EWS for the HP printer. 3. Select the Security tab. 4. On the left side of the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 79
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 80
, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the control panel, select Copy. 3. Select settings from the Sides menu and the Color/Black menu (color printers), and then select Done. 4. If you are using a Quick Set - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 81
Table 5-2 Preview buttons (continued) Button Description Rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Delete the selected pages. NOTE: This button is available only in the thumbnail view. Rearrange the pages within the document. Select one or more - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 82
both sides (duplex) 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. Select the arrow under Sides to view - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 83
Table 5-4 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 84
The following list contains the master set of options available for HP Enterprise MFP printers. Some options are not available on all printers. or both sides. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. For color printers only. Staple Specify - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 85
: Increase or decrease the amount of white and black used in colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 86
Additional copy tasks Go to www.hp.com/support/colorljM578MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 87
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 88
, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and your account if you exceed your sending limit. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 89
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 90
configuration using the Email Setup Method one: Basic configuration using the Email Setup Wizard This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left-navigation pane, click - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 91
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 92
check box for Message. 6. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next. Option File Type Color/Black Description Select the default file type that the for the scanned document: ● PDF ● JPEG ● TIFF ● MTIFF ● XPS ● PDF/A Select the default - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 93
Option Quality and File Size Resolution Description Select the default output quality for the scanned document: ● Low (small file) ● Medium ● High (large file) Select the default scan resolution for the scanned document: ● 75 dpi ● 150 dpi ● 200 dpi ● 300 dpi ● 400 dpi ● 600 dpi 7. Review the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 94
problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. NOTE: If you are using Google™ Gmail for email service - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 95
Field Restrictions1 Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 96
the original document is placed on the page: Portrait or Landscape. Select a value to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value to adjust the contrast of the file. Select a value to adjust the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 97
file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages1 If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 98
● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses Start or Start instantly when selected from the Home Screen. 4. Define - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 99
necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 100
15. On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and then click Test. 16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up. 88 Chapter 6 Scan ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 101
to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 102
3. Click the Save to Network Folder Quick Set Wizard link. 4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add. NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. NOTE: The Save to Network Folder feature - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 103
click Finish. Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. Step one: Begin the configuration 1. Click the Scan/Digital Send tab. 2. On the left navigation menu - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 104
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next step. 4. Click Next. Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to. There are two types of destination folders - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 105
ENWW NOTE: For more information about creating shared network folders see Set up a shared folder (c04431534). 1. If it is not already selected, select Save to a standard shared network folder. 2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 106
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 107
documents to a folder configured for read and write access, complete the following steps: NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 108
to a folder configured for write access only, complete the following steps: NOTE: Allow sending to folders with write access only does not support folder verification or job notification. NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 109
the original document is placed on the page: Portrait or Landscape. Select a value to remove faint images from the background or to remove a light background color. Select a value to adjust the darkness of the file. Select a value to adjust the contrast of the file. Select a value to adjust the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 110
Feature Resolution Quality and File Size Color/Black Suppress blank pages Meta Data File Format lower-quality images, and they take more time to send. Specify whether copies are to be printed in color, black and gray, or black only. If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 111
drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all scanning options, including the ability folder. Scan to SharePoint® is disabled by default. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 112
5. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click the Next button. 6. Use the following steps to add the path to the SharePoint folder. a. Click Add on the SharePoint® Destination page to open the Add SharePoint® Path - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 113
on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 114
the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only Suppress blank pages If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 115
to USB Drive ● Introduction ● Step one: Access the HP Embedded Web Server ● Step two: Enable Scan to USB The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 116
● Select an existing Quick Set under Quick Sets Application in the table. -OR- ● Click Add to start the Quick Set Wizard. 3. If you selected Add, the Quick Sets Setup page opens. Complete the following information, and then click Next. ● Quick Set Name: Enter a title for the new Quick Set. ● Quick - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 117
on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 118
the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether the file to be saved is color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 119
printer administrator or IT department must use the HP Embedded Web Server to enable the feature and up in the document feeder and adjust the paper guides to fit the size of the document. 2. recipients by using one of these methods: Enter addresses manually ▲ Enter the address in the To field. To - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 120
Table 6-5 Preview pane controls Expand button Collapse button Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-6 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 121
Table 6-6 Preview buttons (continued) Button Description Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. When the document is ready, select Send to email it. NOTE: The printer might prompt you to add the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 122
folder on the printer, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the settings. Scan to , or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 123
Table 6-7 Preview pane controls Expand button Collapse button Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-8 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 124
Table 6-8 Preview buttons (continued) Button Description Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. When the document is ready, select Save to save the file to the storage folder. Print from job storage - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 125
to a network folder, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the shared folders. Scan , or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 126
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-10 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 127
and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all HP Embedded Web Server to enable the feature and set it up. Scan to SharePoint 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 128
Table 6-12 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 129
scan to a USB drive, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up. Scan to USB glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 130
Table 6-14 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 131
Additional options when scanning The following settings are available in the Options list when scanning. NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some options are not available on all printers. ENWW Additional options when scanning 119 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 132
original formatting of the document and supports color graphics and embedded fonts. ● PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All format information in the document is self-contained. HP Enterprise Flow MFP printers or MFP printers that are connected to - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 133
colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors email with a digital signature. NOTE: This feature is supported for scan to email only. Encrypt: Send an email as an encrypted - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 134
, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ● HP JetAdvantage Workflow solutions ● HP JetAdvantage Mobile Printing - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 135
Additional scan tasks Go to www.hp.com/support/colorljM578MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy or scan both - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 136
124 Chapter 6 Scan ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 137
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 138
a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel 1. From the Home screen enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. 3. Select the location from the list on the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 139
Change fax configurations NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the printer control panel, - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 140
of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 141
Description The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 142
, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on password. 3. Specify the recipients by using one of these methods: Enter recipients manually ▲ Touch the Fax Recipients text field, and then use the keypad to enter - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 143
Table 7-2 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 144
Additional fax tasks Go to www.hp.com/support/colorljM578MFP. Instructions are available for performing specific fax tasks, such as the following: ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 145
com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 146
Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 147
a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Shows a summary of the number - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 148
who will receive information about the printer. Set the language in which to display the HP Embedded Web Server information. Download and install printer firmware upgrade files. Set the date and about third-party job-statistics services. Provides connection information about third-party job-quota - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 149
8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Enable or disable the Print from USB Drive menu on the control panel. Enable or disable the ability to store jobs in the printer memory. Default Print Options Restrict Color Configure - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 150
on the computer to use as a data backup, or import the records onto another HP printer. ● Edit email addresses that have already been saved in the printer. Email modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Manage speed dials, including the following: ● - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 151
to HP cloud-based online help to assist in troubleshooting printing issues. Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator password is set from the Security tab. Calibration/Cleaning (Color printers only - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 152
system parameters. HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 153
print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this printer through - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 154
printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement HP Embedded Web Server Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the HP - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 155
configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 156
following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, select On, and then select OK. 4. Open the Address menu. 5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then select OK. 144 Chapter 8 Manage the printer ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 157
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 158
note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer. 146 Chapter 8 Manage the printer ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 159
a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 160
Energy-conservation settings Introduction ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Configure sleep settings to reduce power usage when the printer is idle. Set the sleep timer and configure the printer to use 1 watt or less of power The - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 161
a. General b. Energy Settings c. Sleep Schedule 3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event. 4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting. ENWW Energy- - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 162
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 163
features. To take advantage of the most current updates, download the most recent driver file, firmware file, or both from the Web. Go to www.hp.com/support/colorljM578MFP. Click Software and Drivers. ENWW Software and firmware updates 151 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 164
152 Chapter 8 Manage the printer ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 165
wired network problems ● Solve wireless network problems ● Solve fax problems For more information The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/colorljM578MFP. HP's all-inclusive - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 166
country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 167
procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 155 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 168
restarts automatically after the reset operation completes. Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Find the printer IP address: From the restarts automatically after the reset operation completes. 156 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 169
print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has menus: ● Manage Supplies ● Very Low Behavior ● Black Cartridge or Color Cartridges 3. Select one of the following options: ENWW A "Cartridge is - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 170
HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP website, which provides options for purchasing Original HP supplies. 158 Chapter 9 Solve problems - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 171
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 172
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 173
Figure 9-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 174
the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this damaged. If necessary, use paper from a different package. 162 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 175
return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 176
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-8 Size - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 177
picks up multiple sheets of paper NOTE: This information applies to MFP printers only. ● The original might have something on it, such more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 178
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Jam locations ● Auto-navigation Document feeder 2 Right door and fuser area 3 Tray 1 4 Lower-right door 5 Optional 550-sheet trays 166 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 179
6 Tray 2 7 Output bin ENWW Clear paper jams 167 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 180
instructions on the control panel. When you complete a step, the printer displays instructions HP guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 181
Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 182
4. Lift the document-feeder input tray. 5. Remove any jammed paper. 170 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 183
cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 184
inside the printer, continue with the following steps. 2. Lift the latch on the right door to release it. 3. Open the right door. 172 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 185
4. If jammed paper is present, gently pull it out. 5. Close the right door. ENWW Clear paper jams 173 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 186
on the right door to release it. 2. Open the right door. 3. Gently pull out any jammed paper from the pick up area. 174 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 187
4. Close the transfer assembly. 5. Push down on the green levers to release the jam- access cover. 6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants. ENWW Clear paper jams 175 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 188
pulling and lifting it up slightly. 9. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 176 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 189
10. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it. 11. Reinsert and close the tray. 12. Close the right door. ENWW Clear paper jams 177 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 190
door. 2. Gently pull out any jammed paper. 3. Pull the tray completely out of the printer by pulling and lifting it up slightly. 178 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 191
4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 5. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 192
7. Reinsert and close the tray. 8. Open the right door. 9. Gently pull out any jammed paper from the pick up area. 180 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 193
10. Close the transfer assembly. 11. Push down on the green levers to release the jam- access cover. 12. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants. ENWW Clear paper jams 181 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 194
13. Close the jam-access cover, and then lower the transfer assembly. 14. Close the right door. 182 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 195
13.B right door and fuser area paper jam Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. CAUTION: The fuser can be hot while the printer is in use. Wait - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 196
3. Gently pull out any jammed paper from the pick up area. 4. Close the transfer assembly. 5. Push down on the green levers to release the jam- access cover. 184 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 197
6. Gently pull out any jammed paper. If the paper tears, make sure to remove all remnants. 7. Close the jam-access cover, and then lower the transfer assembly. 8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the foam on the transfer - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 198
fuser has cooled, the rollers that are inside could still be hot. 2 Do not touch the fuser rollers until they have cooled. 1 186 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 199
12. Close the jam-access door, and push the fuser completely into the printer until it clicks into place. 13. Check for jammed paper in the duplex path inside the right door, and remove any jammed paper. 14. Close the right door. ENWW Clear paper jams 187 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 200
panel displays an animation that assists in clearing the jam. 1. Open the stapler door. NOTE: Opening the stapler door disables the stapler. 188 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 201
2. Remove the staple cartridge from the printer. 3. Reinsert the staple cartridge into the opening inside the stapler door. 4. Close the stapler door. ENWW Clear paper jams 189 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 202
Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality and color quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Colors that do not align ● Curled paper ● Dark or light bands ● Dark - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 203
the tray is loaded with the correct type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check the paper type setting (Windows) 1. From and then, select Print to print the page. ENWW Resolve print-quality problems 191 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 204
of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on screen on the printer control panel, select the Support Tools menu. 3. Select the following menus: - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 205
. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 206
programs that are based on PCL 5 Troubleshoot color quality Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 207
calibration process has finished. 4. Wait while the printer calibrates, and then try printing again. Troubleshoot image defects Table 9-2 Image defects table quick reference Table 9-10 Light print on page 201 Table Table 9-12 Streak defects on page 203 ENWW Resolve print-quality problems 195 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 208
Table 9-9 Image placement defects on page 200 Table 9-6 Color plane registrations defects (color models only) on page 198 Table 9-11 Output defects size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 209
.hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 210
to support.hp.com. Table 9-6 Color plane registrations defects (color models only) Sample Description Possible solutions One or more color plane(s) is not aligned 1. with the other color factory defaults. 5. If the issue persists, go to support.hp.com. 198 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 211
control panel, go to the Edgeto-Edge menu and then select Normal. Reprint the document. 4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 199 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 212
the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. 200 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 213
is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 201 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 214
Extend the output bin extension. If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. ● The paper is a non-standard paper gets too full. 7. If the issue persists, go to support.hp.com. 202 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 215
occur anywhere on the page, in areas of fill or in sections with no printed content. On color models, these lines or streaks will also be visible on the ITB cleaning page. 1. Reprint the level in the cartridge. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 203 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 216
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 217
or platen. They might seep and damage the printer. 2 NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the feeder, make sure to adjust the guides in the input tray so they are against the original document. ENWW Improve copy image - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 218
control panel, navigate to the Support Tools application, and then select the Support Tools icon. 2. Open the colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 219
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the printer control panel, - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 220
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 221
3 damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 2 NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left 1 side of - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 222
and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of job, the printer returns to the default settings. 210 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 223
Optimize scan quality for text or pictures Optimize the scan job for the type of image being scanned: text, graphics, or photos. 1. From the Home screen on the printer control panel, select Scan. 2. Select one of the following Scan features: ● Scan to E-mail ● Scan to Network Folder ● Scan to USB - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 224
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 225
3 damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 2 NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left 1 side of - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 226
and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of . Follow these steps to reenable the setting. 214 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 227
to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 228
first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 229
on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 230
problems Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and . For instructions on how to update the printer firmware, go to http://support.hp.com, searching for a wireless network.) ● Verify that the service set identifier (SSID) is correct: - For a - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 231
walls, or support columns containing metal support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports can open the printer HP Embedded Web Server page. 3. Compare the service set identifier (SSID) - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 232
wireless network is not functioning 1. For printers that do not support simultaneous wired and wireless connections, make sure that the network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 233
lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 221 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 234
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 235
If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 236
The following are some common fax problems. The fax failed to send JBIG is enabled, and the list have fax information associated with them. Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 237
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 225 - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 238
226 Chapter 9 Solve problems ENWW - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 239
4 Bonjour identifying 135 browser requirements HP embedded Web Server 134 C calibrate colors 194 scanner 205 cartridge replacing 40 30 Ethernet (RJ-45) locating 6 Explorer, versions supported HP Embedded Web Server 134 F fax feeding problems 224 optimize for text or pictures 214 required settings - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 240
troubleshooting tools 139 HP Embedded Web Server (EWS) features 134 network connection 135 HP ePrint 62 HP JetAdvantage business solutions 122 HP Web Jetadmin 150 HP Web Services Job Storage 58 managing network 143 manual duplex Mac 54 Windows 51 Navigator, versions supported HP embedded Web Server - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 241
output bin 188 right door 183 Tray 1 172 Tray 2 174 paper pickup problems solving 159, 161 paper trays part numbers 36 paper type selecting (Windows) or less 148 print drivers, supported 14 print on both sides Mac 54 manually, Windows 51 Windows 51 print settings HP Embedded Web Server 137 printer - HP Color LaserJet Enterprise MFP M578 | User Guide - Page 242
26 paper orientation 28 trays capacity 10 included 10 locating 4 troubleshooting check toner-cartridge status 191 jams 168 network problems 216 paper feed problems 159 wired network 216 wireless network 218 troubleshooting tools HP Embedded Web Server 139 two-sided printing settings (Windows) 50
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HP Color LaserJet Enterprise MFP M578
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