Home » HP Manuals » Laser Printers » HP Color LaserJet Enterprise MFP M578 » Manual Viewer

HP Color LaserJet Enterprise MFP M578 User Guide - Page 12

General fax problems, The fax failed to send

View all HP Color LaserJet Enterprise MFP M578 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 12 highlights

The computer is using the incorrect IP address for the printer 216 The computer is unable to communicate with the printer 217 The printer is using incorrect link and duplex settings for the network 217 New software programs might be causing compatibility problems 217 The computer or workstation might be set up incorrectly 217 The printer is disabled, or other network settings are incorrect 217 Solve wireless network problems ...218 Introduction ...218 Wireless connectivity checklist ...218 The printer does not print after the wireless configuration completes 219 The printer does not print, and the computer has a third-party firewall installed 219 The wireless connection does not work after moving the wireless router or printer 219 Cannot connect more computers to the wireless printer 220 The wireless printer loses communication when connected to a VPN 220 The network does not appear in the wireless networks list 220 The wireless network is not functioning ...220 Reduce interference on a wireless network 221 Solve fax problems ...222 Checklist for solving fax problems ...222 What type of phone line are you using 222 Are you using a surge-protection device 222 Are you using a phone company voice-messaging service or an answering machine? . 222 Does your phone line have a call-waiting feature 223 Check fax accessory status ...223 General fax problems ...224 The fax failed to send ...224 An Out of Memory status message displays on the printer control panel 224 Print quality of a photo is poor or prints as a gray box 224 You touched the Stop button to cancel a fax, but the fax was still sent 224 No fax address book button displays 224 Not able to locate the Fax settings in HP Web Jetadmin 224 The header is appended to the top of the page when the overlay option is enabled .... 224 A mix of names and numbers is in the recipients box 224 A one-page fax prints as two pages 224 A document stops in the document feeder in the middle of faxing 225 The volume for sounds coming from the fax accessory is too high or too low 225 Index ...227 x ENWW

Section	Page
Printer overview	13
Warning icons	14
Potential shock hazard	14
Printer views	16
Printer front view	16
Printer back view	17
Interface ports	18
Control-panel view	19
How to use the touchscreen control panel	21
Printer specifications	22
Technical specifications	22
Supported operating systems	26
Mobile printing solutions	27
Printer dimensions	28
Power consumption, electrical specifications, and acoustic emissions	30
Operating-environment range	30
Printer hardware setup and software installation	31
Paper trays	33
Load paper to Tray 1 (multipurpose tray)	34
Introduction	34
Tray 1 paper orientation	36
Use alternative letterhead mode	37
Enable Alternative Letterhead Mode by using the printer control-panel menus	37
Load paper to Trays 2, 3, 4, and 5	38
Introduction	38
Tray 2 and the 550-sheet trays paper orientation	40
Use alternative letterhead mode	41
Enable Alternative Letterhead Mode by using the printer control-panel menus	41
Load and print envelopes	42
Introduction	42
Print envelopes	42
Envelope orientation	42
Load and print labels	43
Introduction	43
Manually feed labels	43
Use the convenience stapler (c, z model)	45
Supplies, accessories, and parts	47
Order supplies, accessories, and parts	48
Ordering	48
Supplies and accessories	48
Customer self-repair parts	49
Replace the toner cartridges	52
Introduction	52
Toner-cartridge information	52
Remove and replace the cartridges	53
Replace the toner-collection unit	56
Introduction	56
Remove and replace the toner-collection unit	56
Replace the staple cartridge (c, z models)	59
Introduction	59
Remove and replace the staple cartridge	59
Print	61
Print tasks (Windows)	62
How to print (Windows)	62
Automatically print on both sides (Windows)	62
Manually print on both sides (Windows)	63
Print multiple pages per sheet (Windows)	63
Select the paper type (Windows)	64
Additional print tasks	65
Print tasks (macOS)	66
How to print (macOS)	66
Automatically print on both sides (macOS)	66
Manually print on both sides (macOS)	66
Print multiple pages per sheet (macOS)	67
Select the paper type (macOS)	67
Additional print tasks	67
Store print jobs on the printer to print later or print privately	69
Introduction	69
Create a stored job (Windows)	69
Create a stored job (macOS)	70
Print a stored job	71
Delete a stored job	71
Delete a job that is stored on the printer	71
Change the job storage limit	71
Information sent to printer for Job Accounting purposes	72
Mobile printing solutions	73
Introduction	73
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	73
HP ePrint via email	74
AirPrint	74
Android embedded printing	75
Print from a USB flash drive	76
Introduction	76
Enable the USB port for printing	76
Print USB documents	77
Print using high-speed USB 2.0 port (wired)	78
Enable the high-speed USB port for printing	78
Copy	79
Make a copy	80
Copy on both sides (duplex)	82
Additional options when copying	84
Additional copy tasks	86
Scan	87
Set up Scan to Email	88
Introduction	88
Before you begin	88
Step one: Access the HP Embedded Web Server (EWS)	88
Step two: Configure the Network Identification settings	89
Step three: Configure the Scan to Email feature	90
Method one: Basic configuration using the Email Setup Wizard	90
Method two: Advanced configuration using the Email Setup	93
Step four: Configure the Quick Sets (optional)	97
Step five: Set up Scan to Email to use Office 365 Outlook (optional)	98
Introduction	98
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	98
Set up Scan to Network Folder	101
Introduction	101
Before you begin	101
Step one: Access the HP Embedded Web Server	101
Step two: Set up Scan to Network Folder	101
Method one: Use the Scan to Network Folder Wizard	101
Method two: Use Scan to Network Folder Setup	103
Step one: Begin the configuration	103
Step two: Configure the Scan to Network Folder settings	103
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	103
Dialog two: Folder Settings	104
Configure the destination folder for scanned documents	104
Select the destination folder permissions	107
Dialog three: Notification settings	108
Dialog four: Scan Settings	109
Dialog five: File Settings	109
Dialog six: Summary	110
Step three: Complete the configuration	110
Set up Scan to SharePoint®	111
Introduction	111
Before you begin	111
Step one: Access the HP Embedded Web Server (EWS)	111
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	111
Quick set scan settings and options for Scan to SharePoint®	113
Set up Scan to USB Drive	115
Introduction	115
Step one: Access the HP Embedded Web Server	115
Step two: Enable Scan to USB Drive	115
Step three: Configure the Quick Sets (optional)	115
Default scan settings for Scan to USB Drive setup	116
Default file settings for Scan to USB Drive setup	117
Scan to email	119
Introduction	119
Scan to email	119
Scan to job storage	122
Introduction	122
Scan to job storage on the printer	122
Print from job storage on the printer	124
Scan to network folder	125
Introduction	125
Scan to network folder	125
Scan to SharePoint	127
Introduction	127
Scan to SharePoint	127
Scan to USB drive	129
Introduction	129
Scan to USB drive	129
Additional options when scanning	131
HP JetAdvantage business solutions	134
Additional scan tasks	135
Fax	137
Set up fax	138
Introduction	138
Set up fax by using the printer control panel	138
Change fax configurations	139
Fax dialing settings	139
General fax send settings	140
Fax receive settings	140
Send a fax	142
Additional fax tasks	144
Manage the printer	145
Advanced configuration with the HP Embedded Web Server (EWS)	146
Introduction	146
How to access the HP Embedded Web Server (EWS)	147
HP Embedded Web Server features	147
Information tab	147
General tab	148
Copy/Print tab	149
Scan/Digital Send tab	149
Fax tab	150
Supplies tab	151
Troubleshooting tab	151
Security tab	152
HP Web Services tab	152
Networking tab	152
Other Links list	154
Configure IP network settings	155
Printer sharing disclaimer	155
View or change network settings	155
Rename the printer on a network	155
Manually configure IPv4 TCP/IP parameters from the control panel	156
Manually configure IPv6 TCP/IP parameters from the control panel	156
Link speed and duplex settings	157
Printer security features	158
Introduction	158
Security statements	158
Assign or change the system password using the HP Embedded Web Server	158
IP Security	159
Lock the formatter	159
Encryption support: HP High Performance Secure Hard Disks	159
Energy-conservation settings	160
Introduction	160
Set the sleep timer and configure the printer to use 1 watt or less of power	160
Set the sleep schedule	160
HP Web Jetadmin	162
Software and firmware updates	163
Solve problems	165
Customer support	166
Control panel help system	167
Reset factory settings	168
Introduction	168
Method one: Reset factory settings from the printer control panel	168
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	168
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	169
Change the “Very Low” settings	169
For printers with fax capability	170
Order supplies	170
Printer does not pick up paper or misfeeds	171
Introduction	171
The printer does not pick up paper	171
The printer picks up multiple sheets of paper	173
The document feeder jams, skews, or picks up multiple sheets of paper	177
Clear paper jams	178
Introduction	178
Jam locations	178
Auto-navigation for clearing paper jams	180
Experiencing frequent or recurring paper jams?	180
Clear paper jams in the document feeder	181
13.B2.D1 tray 1 paper jam	184
13.B2.D2 tray 2 paper jam	186
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam	190
13.B right door and fuser area paper jam	195
13.E1 output bin paper jam	200
13.8 staple jams	200
Resolve print-quality problems	202
Introduction	202
Troubleshoot print quality	202
Update the printer firmware	202
Print from a different software program	202
Check the paper-type setting for the print job	202
Check the paper type setting on the printer	203
Check the paper type setting (Windows)	203
Check the paper type setting (macOS)	203
Check toner-cartridge status	203
Print a cleaning page	204
Visually inspect the toner cartridge or cartridges	204
Check paper and the printing environment	205
Step one: Use paper that meets HP specifications	205
Step two: Check the environment	205
Step three: Set the individual tray alignment	205
Try a different print driver	206
Troubleshoot color quality	206
Calibrate the printer to align the colors	206
Troubleshoot image defects	207
Improve copy image quality	216
Check the scanner glass for dirt and smudges	216
Calibrate the scanner	217
Check the paper settings	218
Check the paper selection options	218
Check the image-adjustment settings	218
Optimize copy quality for text or pictures	219
Edge-to-edge copying	219
Improve scan image quality	220
Check the scanner glass for dirt and smudges	220
Check the resolution settings	221
Check the image-adjustment settings	222
Optimize scan quality for text or pictures	223
Check the output-quality settings	223
Improve fax image quality	224
Check the scanner glass for dirt and smudges	224
Check the send-fax resolution settings	225
Check the image-adjustment settings	226
Optimize fax quality for text or pictures	226
Check the error-correction settings	226
Check the fit-to-page setting	227
Send to a different fax machine	227
Check the sender's fax machine	227
Solve wired network problems	228
Introduction	228
Poor physical connection	228
The computer is using the incorrect IP address for the printer	228
The computer is unable to communicate with the printer	229
The printer is using incorrect link and duplex settings for the network	229
New software programs might be causing compatibility problems	229
The computer or workstation might be set up incorrectly	229
The printer is disabled, or other network settings are incorrect	229
Solve wireless network problems	230
Introduction	230
Wireless connectivity checklist	230
The printer does not print after the wireless configuration completes	231
The printer does not print, and the computer has a third-party firewall installed	231
The wireless connection does not work after moving the wireless router or printer	231
Cannot connect more computers to the wireless printer	232
The wireless printer loses communication when connected to a VPN	232
The network does not appear in the wireless networks list	232
The wireless network is not functioning	232
Reduce interference on a wireless network	233
Solve fax problems	234
Checklist for solving fax problems	234
What type of phone line are you using?	234
Are you using a surge-protection device?	234
Are you using a phone company voice-messaging service or an answering machine?	234
Does your phone line have a call-waiting feature?	235
Check fax accessory status	235
General fax problems	236
The fax failed to send	236
An Out of Memory status message displays on the printer control panel	236
Print quality of a photo is poor or prints as a gray box	236
You touched the Stop button to cancel a fax, but the fax was still sent	236
No fax address book button displays	236
Not able to locate the Fax settings in HP Web Jetadmin	236
The header is appended to the top of the page when the overlay option is enabled	236
A mix of names and numbers is in the recipients box	236
A one-page fax prints as two pages	236
A document stops in the document feeder in the middle of faxing	237
The volume for sounds coming from the fax accessory is too high or too low	237

Match case Limit results 1 per page

The computer is using the incorrect IP address for the printer

...............................................................

216

The computer is unable to communicate with the printer

.......................................................................

217

The printer is using incorrect link and duplex settings for the network

................................................

217

New software programs might be causing compatibility problems

......................................................

217

The computer or workstation might be set up incorrectly

......................................................................

217

The printer is disabled, or other network settings are incorrect

.............................................................

217

Solve wireless network problems

.....................................................................................................................................

218

Introduction

......................................................................................................................................................

218

Wireless connectivity checklist

.....................................................................................................................

218

The printer does not print after the wireless conﬁguration completes

.................................................

219

The printer does not print, and the computer has a third-party ﬁrewall installed

..............................

219

The wireless connection does not work after moving the wireless router or printer

..........................

219

Cannot connect more computers to the wireless printer

........................................................................

220

The wireless printer loses communication when connected to a VPN

..................................................

220

The network does not appear in the wireless networks list

....................................................................

220

The wireless network is not functioning

.....................................................................................................

220

Reduce interference on a wireless network

...............................................................................................

221

Solve fax problems

..............................................................................................................................................................

222

Checklist for solving fax problems

...............................................................................................................

222

What type of phone line are you using?

.................................................................................

222

Are you using a surge-protection device?

..............................................................................

222

Are you using a phone company voice-messaging service or an answering machine? . 222

Does your phone line have a call-waiting feature?

...............................................................

223

Check fax accessory status

.......................................................................................................

223

General fax problems

.....................................................................................................................................

224

The fax failed to send

................................................................................................................

224

An Out of Memory status message displays on the printer control panel

........................

224

Print quality of a photo is poor or prints as a gray box

........................................................

224

You touched the Stop button to cancel a fax, but the fax was still sent

............................

224

No fax address book button displays

......................................................................................

224

Not able to locate the Fax settings in HP Web Jetadmin

.....................................................

224

The header is appended to the top of the page when the overlay option is enabled

....

224

A mix of names and numbers is in the recipients box

..........................................................

224

A one-page fax prints as two pages

........................................................................................

224

A document stops in the document feeder in the middle of faxing

...................................

225

The volume for sounds coming from the fax accessory is too high or too low

...............

225

Index

...........................................................................................................................................................................................................

227

ENWW