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HP Color LaserJet Enterprise MFP M578 User Guide - Page 242

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small margins 207 special paper printing (Windows) 52 specifications electrical and acoustic 18 speed, optimizing 148 stand part number 36 stapler clear jams 188 troubleshooting 33, 188 using 33 staples replacing 47 Start Copy button locating 7 status, fax accessory page 223 storage, job Mac settings 58 store print jobs 57 stored jobs creating (Mac) 58 creating (Windows) 57 deleting 59 printing 59 storing jobs with Windows 57 subnet mask 144 supplies low threshold settings 157 ordering 36 part numbers 37 replacing staples 47 replacing toner cartridges 40 replacing toner-collection unit 44 using when low 157 supplies settings HP Embedded Web Server 139 support online 154 system requirements HP Embedded Web Server 134 minimum 15 T TCP/IP manually configuring IPv4 parameters 144 manually configuring IPv6 parameters 144 technical support online 154 toner cartridge low threshold settings 157 using when low 157 toner cartridges components 40 order numbers 40 part numbers 37 replacing 40 toner-collection unit locating 5 replacing 44 touchscreen locating features 7 transparencies printing (Windows) 52 Tray 1 jams 172 loading envelopes 30 paper orientation 24 Tray 2 jams 174 Tray 2 and the 550-sheet trays loading 26 paper orientation 28 trays capacity 10 included 10 locating 4 troubleshooting check toner-cartridge status 191 jams 168 network problems 216 paper feed problems 159 wired network 216 wireless network 218 troubleshooting tools HP Embedded Web Server 139 two-sided printing settings (Windows) 50 U USB sending to 117 USB port enabling 64, 66 locating 6 USB ports, optional part number 36 USB storage accessories printing from 64 W Web browser requirements HP Embedded Web Server 134 Web sites customer support 154 HP Web Jetadmin, downloading 150 weight, printer 16 Wi-Fi Direct Print 15 Wi-Fi Direct Printing 61 wireless network troubleshooting 218 wireless network interference 221 wireless print server part number 36 230 Index ENWW

Section	Page
Printer overview	13
Warning icons	14
Potential shock hazard	14
Printer views	16
Printer front view	16
Printer back view	17
Interface ports	18
Control-panel view	19
How to use the touchscreen control panel	21
Printer specifications	22
Technical specifications	22
Supported operating systems	26
Mobile printing solutions	27
Printer dimensions	28
Power consumption, electrical specifications, and acoustic emissions	30
Operating-environment range	30
Printer hardware setup and software installation	31
Paper trays	33
Load paper to Tray 1 (multipurpose tray)	34
Introduction	34
Tray 1 paper orientation	36
Use alternative letterhead mode	37
Enable Alternative Letterhead Mode by using the printer control-panel menus	37
Load paper to Trays 2, 3, 4, and 5	38
Introduction	38
Tray 2 and the 550-sheet trays paper orientation	40
Use alternative letterhead mode	41
Enable Alternative Letterhead Mode by using the printer control-panel menus	41
Load and print envelopes	42
Introduction	42
Print envelopes	42
Envelope orientation	42
Load and print labels	43
Introduction	43
Manually feed labels	43
Use the convenience stapler (c, z model)	45
Supplies, accessories, and parts	47
Order supplies, accessories, and parts	48
Ordering	48
Supplies and accessories	48
Customer self-repair parts	49
Replace the toner cartridges	52
Introduction	52
Toner-cartridge information	52
Remove and replace the cartridges	53
Replace the toner-collection unit	56
Introduction	56
Remove and replace the toner-collection unit	56
Replace the staple cartridge (c, z models)	59
Introduction	59
Remove and replace the staple cartridge	59
Print	61
Print tasks (Windows)	62
How to print (Windows)	62
Automatically print on both sides (Windows)	62
Manually print on both sides (Windows)	63
Print multiple pages per sheet (Windows)	63
Select the paper type (Windows)	64
Additional print tasks	65
Print tasks (macOS)	66
How to print (macOS)	66
Automatically print on both sides (macOS)	66
Manually print on both sides (macOS)	66
Print multiple pages per sheet (macOS)	67
Select the paper type (macOS)	67
Additional print tasks	67
Store print jobs on the printer to print later or print privately	69
Introduction	69
Create a stored job (Windows)	69
Create a stored job (macOS)	70
Print a stored job	71
Delete a stored job	71
Delete a job that is stored on the printer	71
Change the job storage limit	71
Information sent to printer for Job Accounting purposes	72
Mobile printing solutions	73
Introduction	73
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	73
HP ePrint via email	74
AirPrint	74
Android embedded printing	75
Print from a USB flash drive	76
Introduction	76
Enable the USB port for printing	76
Print USB documents	77
Print using high-speed USB 2.0 port (wired)	78
Enable the high-speed USB port for printing	78
Copy	79
Make a copy	80
Copy on both sides (duplex)	82
Additional options when copying	84
Additional copy tasks	86
Scan	87
Set up Scan to Email	88
Introduction	88
Before you begin	88
Step one: Access the HP Embedded Web Server (EWS)	88
Step two: Configure the Network Identification settings	89
Step three: Configure the Scan to Email feature	90
Method one: Basic configuration using the Email Setup Wizard	90
Method two: Advanced configuration using the Email Setup	93
Step four: Configure the Quick Sets (optional)	97
Step five: Set up Scan to Email to use Office 365 Outlook (optional)	98
Introduction	98
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	98
Set up Scan to Network Folder	101
Introduction	101
Before you begin	101
Step one: Access the HP Embedded Web Server	101
Step two: Set up Scan to Network Folder	101
Method one: Use the Scan to Network Folder Wizard	101
Method two: Use Scan to Network Folder Setup	103
Step one: Begin the configuration	103
Step two: Configure the Scan to Network Folder settings	103
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	103
Dialog two: Folder Settings	104
Configure the destination folder for scanned documents	104
Select the destination folder permissions	107
Dialog three: Notification settings	108
Dialog four: Scan Settings	109
Dialog five: File Settings	109
Dialog six: Summary	110
Step three: Complete the configuration	110
Set up Scan to SharePoint®	111
Introduction	111
Before you begin	111
Step one: Access the HP Embedded Web Server (EWS)	111
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	111
Quick set scan settings and options for Scan to SharePoint®	113
Set up Scan to USB Drive	115
Introduction	115
Step one: Access the HP Embedded Web Server	115
Step two: Enable Scan to USB Drive	115
Step three: Configure the Quick Sets (optional)	115
Default scan settings for Scan to USB Drive setup	116
Default file settings for Scan to USB Drive setup	117
Scan to email	119
Introduction	119
Scan to email	119
Scan to job storage	122
Introduction	122
Scan to job storage on the printer	122
Print from job storage on the printer	124
Scan to network folder	125
Introduction	125
Scan to network folder	125
Scan to SharePoint	127
Introduction	127
Scan to SharePoint	127
Scan to USB drive	129
Introduction	129
Scan to USB drive	129
Additional options when scanning	131
HP JetAdvantage business solutions	134
Additional scan tasks	135
Fax	137
Set up fax	138
Introduction	138
Set up fax by using the printer control panel	138
Change fax configurations	139
Fax dialing settings	139
General fax send settings	140
Fax receive settings	140
Send a fax	142
Additional fax tasks	144
Manage the printer	145
Advanced configuration with the HP Embedded Web Server (EWS)	146
Introduction	146
How to access the HP Embedded Web Server (EWS)	147
HP Embedded Web Server features	147
Information tab	147
General tab	148
Copy/Print tab	149
Scan/Digital Send tab	149
Fax tab	150
Supplies tab	151
Troubleshooting tab	151
Security tab	152
HP Web Services tab	152
Networking tab	152
Other Links list	154
Configure IP network settings	155
Printer sharing disclaimer	155
View or change network settings	155
Rename the printer on a network	155
Manually configure IPv4 TCP/IP parameters from the control panel	156
Manually configure IPv6 TCP/IP parameters from the control panel	156
Link speed and duplex settings	157
Printer security features	158
Introduction	158
Security statements	158
Assign or change the system password using the HP Embedded Web Server	158
IP Security	159
Lock the formatter	159
Encryption support: HP High Performance Secure Hard Disks	159
Energy-conservation settings	160
Introduction	160
Set the sleep timer and configure the printer to use 1 watt or less of power	160
Set the sleep schedule	160
HP Web Jetadmin	162
Software and firmware updates	163
Solve problems	165
Customer support	166
Control panel help system	167
Reset factory settings	168
Introduction	168
Method one: Reset factory settings from the printer control panel	168
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	168
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	169
Change the “Very Low” settings	169
For printers with fax capability	170
Order supplies	170
Printer does not pick up paper or misfeeds	171
Introduction	171
The printer does not pick up paper	171
The printer picks up multiple sheets of paper	173
The document feeder jams, skews, or picks up multiple sheets of paper	177
Clear paper jams	178
Introduction	178
Jam locations	178
Auto-navigation for clearing paper jams	180
Experiencing frequent or recurring paper jams?	180
Clear paper jams in the document feeder	181
13.B2.D1 tray 1 paper jam	184
13.B2.D2 tray 2 paper jam	186
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam	190
13.B right door and fuser area paper jam	195
13.E1 output bin paper jam	200
13.8 staple jams	200
Resolve print-quality problems	202
Introduction	202
Troubleshoot print quality	202
Update the printer firmware	202
Print from a different software program	202
Check the paper-type setting for the print job	202
Check the paper type setting on the printer	203
Check the paper type setting (Windows)	203
Check the paper type setting (macOS)	203
Check toner-cartridge status	203
Print a cleaning page	204
Visually inspect the toner cartridge or cartridges	204
Check paper and the printing environment	205
Step one: Use paper that meets HP specifications	205
Step two: Check the environment	205
Step three: Set the individual tray alignment	205
Try a different print driver	206
Troubleshoot color quality	206
Calibrate the printer to align the colors	206
Troubleshoot image defects	207
Improve copy image quality	216
Check the scanner glass for dirt and smudges	216
Calibrate the scanner	217
Check the paper settings	218
Check the paper selection options	218
Check the image-adjustment settings	218
Optimize copy quality for text or pictures	219
Edge-to-edge copying	219
Improve scan image quality	220
Check the scanner glass for dirt and smudges	220
Check the resolution settings	221
Check the image-adjustment settings	222
Optimize scan quality for text or pictures	223
Check the output-quality settings	223
Improve fax image quality	224
Check the scanner glass for dirt and smudges	224
Check the send-fax resolution settings	225
Check the image-adjustment settings	226
Optimize fax quality for text or pictures	226
Check the error-correction settings	226
Check the fit-to-page setting	227
Send to a different fax machine	227
Check the sender's fax machine	227
Solve wired network problems	228
Introduction	228
Poor physical connection	228
The computer is using the incorrect IP address for the printer	228
The computer is unable to communicate with the printer	229
The printer is using incorrect link and duplex settings for the network	229
New software programs might be causing compatibility problems	229
The computer or workstation might be set up incorrectly	229
The printer is disabled, or other network settings are incorrect	229
Solve wireless network problems	230
Introduction	230
Wireless connectivity checklist	230
The printer does not print after the wireless configuration completes	231
The printer does not print, and the computer has a third-party firewall installed	231
The wireless connection does not work after moving the wireless router or printer	231
Cannot connect more computers to the wireless printer	232
The wireless printer loses communication when connected to a VPN	232
The network does not appear in the wireless networks list	232
The wireless network is not functioning	232
Reduce interference on a wireless network	233
Solve fax problems	234
Checklist for solving fax problems	234
What type of phone line are you using?	234
Are you using a surge-protection device?	234
Are you using a phone company voice-messaging service or an answering machine?	234
Does your phone line have a call-waiting feature?	235
Check fax accessory status	235
General fax problems	236
The fax failed to send	236
An Out of Memory status message displays on the printer control panel	236
Print quality of a photo is poor or prints as a gray box	236
You touched the Stop button to cancel a fax, but the fax was still sent	236
No fax address book button displays	236
Not able to locate the Fax settings in HP Web Jetadmin	236
The header is appended to the top of the page when the overlay option is enabled	236
A mix of names and numbers is in the recipients box	236
A one-page fax prints as two pages	236
A document stops in the document feeder in the middle of faxing	237
The volume for sounds coming from the fax accessory is too high or too low	237

Match case Limit results 1 per page

small margins

207

special paper

printing (Windows)

speciﬁcations

electrical and acoustic

speed, optimizing

148

stand

part number

stapler

clear jams

188

troubleshooting

33, 188

using

staples

replacing

Start Copy button

locating

status, fax accessory page

223

storage, job

Mac settings

store print jobs

stored jobs

creating (Mac)

creating (Windows)

deleting

printing

storing jobs

with Windows

subnet mask

144

supplies

low threshold settings

157

ordering

part numbers

replacing staples

replacing toner cartridges

replacing toner-collection unit

using when low

157

supplies settings

HP Embedded Web Server

139

support

online

154

system requirements

HP Embedded Web Server

134

minimum

TCP/IP

manually conﬁguring IPv4

parameters

144

manually conﬁguring IPv6

parameters

144

technical support

online

154

toner cartridge

low threshold settings

157

using when low

157

toner cartridges

components

order numbers

part numbers

replacing

toner-collection unit

locating

replacing

touchscreen

locating features

transparencies

printing (Windows)

Tray 1

jams

172

loading envelopes

paper orientation

Tray 2

jams

174

Tray 2 and the 550-sheet trays

paper orientation

trays

capacity

included

locating

troubleshooting

check toner-cartridge status

191

jams

168

network problems

216

paper feed problems

159

wired network

216

wireless network

218

troubleshooting tools

HP Embedded Web Server

139

two-sided printing

settings (Windows)

USB

sending to

117

USB port

enabling

64, 66

locating

USB ports, optional

part number

USB storage accessories

printing from

Web browser requirements

HP Embedded Web Server

134

Web sites

customer support

154

HP Web Jetadmin, downloading

150

weight, printer

Wi-Fi Direct Print

Wi-Fi Direct Printing

wireless network

troubleshooting

218

wireless network interference

221

wireless print server

part number

230

Index

ENWW