HP Color LaserJet Professional CP5220 HP Color LaserJet CP5220 Series - Softwa - Page 248
Troubleshooting the product setup
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c. On the first configuration page, under Product Settings, find the IP Address. Type this address into the Printer Address field on the add printer screen. d. Select the Printer Model and select the product in the Model Name list. If the product PPD does not appear in the Model Name list, turn the computer off and then on again and restart the setup process. 6. Click Add. The product appears in the Printer List. 7. To configure installable options such as a duplexing unit or optional paper trays, click Show Info? and select Installable Options in the drop-down menu. NOTE: This step is necessary only for network connections and USB connections that use Rendezvous/Bonjour. AppleTalk automatically configures the installable options. 8. In the Optional Trays: drop-down menu, select the trays that are installed on the product. 9. In the Collation in Printer: drop-down menu, select the amount of memory and hard disk combination that is installed in the product: 10. If the product has a hard disk, select Installed from the Printer Hard Disk drop-down menu. 11. If the product has a duplex unit, select the Duplex Unit check box. 12. In the Paper Matching: drop-down menu, select one of the following options: ● Prompt User for correct size ● Nearest Size & Scale ● Nearest Size & Crop 13. Click Apply Changes, and then close the Printer List dialog box. Troubleshooting the product setup If the product does not appear in the printer list after an installation: Complete each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on. ● Turn the computer off and then back on. ● If you are using a USB hub on the computer, disconnect any other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after installation: 1. Unplug the USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the printing-system software. 228 Chapter 5 Macintosh software and utilities ENWW