HP DC5100 HP Compaq Business Desktop dc5100 Service Reference Guide, 2nd Editi - Page 213
Start > Control, Ports COM &
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Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cookies are corrupted. Windows XP 1. Select Start > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Cannot automatically launch Internet programs. You must log on to the ISP before some programs will start. Log on to the ISP and launch the desired program. Internet takes too long to download Web sites. Modem is not set up properly.s Verify that the correct modem speed and COM port are selected. For Windows XP 1. Select Start > Control Panel. Continue with step #2 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Service Reference Guide, dc5100 376220-001 D-29