HP Dc5750 Troubleshooting Guide - dc5750 Models - Page 36

Table 2-10, Solving Mouse Problems continued

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Table 2-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Program in use has stopped responding to commands. Mouse may need cleaning. Mouse may need repair. Wireless device error. Computer is in standby mode. Solution 3. Use the up or down arrow key to select the Shut Down option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Shut down the computer using the keyboard then restart the computer. Remove the roller ball cover on the mouse and clean the internal components. See the Worldwide Limited Warranty for terms and conditions. 1. Check the software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and mouse. Press the power button to resume from standby mode. CAUTION When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 30 Chapter 2 Troubleshooting Without Diagnostics ENWW

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Mouse does not respond to movement or is too slow.
Cause
Solution
3.
Use the
up
or
down arrow
key to select the
Shut Down
option and then press the
Enter
key.
4.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the keyboard)
and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the
internal components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and conditions.
Wireless device error.
1.
Check the software, if available, for device status.
2.
Check/replace device batteries.
3.
Reset receiver and mouse.
Computer is in
standby
mode.
Press the power button to resume from
standby
mode.
CAUTION
When attempting to resume from
standby
mode, do not hold down the power button for
more than four seconds. Otherwise, the computer will
shut down and you will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
Table 2-10
Solving Mouse Problems (continued)
30
Chapter 2
Troubleshooting Without Diagnostics
ENWW