Table of contents
1
Computer Diagnostic Features
HP Insight Diagnostics
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1
Accessing HP Insight Diagnostics
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1
Survey Tab
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2
Test Tab
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2
Status Tab
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3
Log Tab
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4
Help Tab
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4
Saving and Printing Information in HP Insight Diagnostics
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4
Downloading the Latest Version of HP Insight Diagnostics
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5
Protecting the Software
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5
Restoring the Software
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6
2
Troubleshooting Without Diagnostics
Safety and Comfort
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7
Before You Call for Technical Support
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7
Helpful Hints
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8
Solving General Problems
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10
Solving Power Problems
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14
Solving Diskette Problems
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15
Solving Hard Drive Problems
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18
Solving Media Card Reader Problems
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20
Solving Display Problems
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22
Solving Audio Problems
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26
Solving Printer Problems
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28
Solving Keyboard and Mouse Problems
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29
Solving Hardware Installation Problems
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31
Solving Network Problems
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33
Solving Memory Problems
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36
Solving Processor Problems
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38
Solving CD-ROM and DVD Problems
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39
Solving Drive Key Problems
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42
Solving Front Panel Component Problems
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43
Solving Internet Access Problems
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44
Solving Software Problems
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46
Contacting Customer Support
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47
Appendix A
POST Error Messages
POST Numeric Codes and Text Messages
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50
ENWW
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