HP Dc5750 Troubleshooting Guide - dc5750 Models - Page 40

Table 2-12, Solving Network Problems continued

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Table 2-12 Solving Network Problems (continued) Network status link light never flashes. NOTE The network status light is supposed to flash when there is network activity. Cause Network driver is not properly loaded. System cannot autosense the network. Solution Reinstall network drivers. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. Disable auto-sensing capabilities and force the system into the correct operating mode. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end Ensure that the cable and device at the other end are operating of the cable. correctly. Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board. 34 Chapter 2 Troubleshooting Without Diagnostics ENWW

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Network status link light never flashes.
NOTE
The network status light is supposed to flash when there is network activity.
Cause
Solution
Network driver is not properly loaded.
Reinstall network drivers. See the
Network & Internet
Communications Guide
on the
Documentation and
Diagnostics CD
.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into the
correct operating mode. See the
Network & Internet
Communications Guide
on the
Documentation and
Diagnostics CD
.
Diagnostics reports a failure.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The cable is attached to the incorrect connector.
Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other end
of the cable.
Ensure that the cable and device at the other end are operating
correctly.
Network controller interrupt is shared with an expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the
Network
icon in the
Control Panel
and configure
the network controller.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
Network controller interrupt is shared with an expansion board.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup
Advanced
menu, change the
resource settings for the board.
Table 2-12
Solving Network Problems (continued)
34
Chapter 2
Troubleshooting Without Diagnostics
ENWW