Section |
Page |
Introduction |
11 |
Safety precautions |
12 |
HP Start-Up Kit |
13 |
Using this guide |
13 |
Introduction |
13 |
Use and maintenance |
13 |
Troubleshooting |
13 |
Accessories, support and specifications |
14 |
Glossary |
14 |
Index |
14 |
Warnings and Cautions |
14 |
Printer models |
14 |
The printer’s main features |
15 |
The printer’s main components |
16 |
Front view |
16 |
Rear view |
17 |
Communication ports |
18 |
The front panel |
18 |
Information screen |
21 |
Sleep mode |
21 |
Printer software |
21 |
Mobile printing |
22 |
Turn the printer on and off |
23 |
The printer’s internal prints |
23 |
Installing the software |
25 |
Connect the printer to your network |
26 |
Network configuration |
26 |
Using IPv6 |
26 |
Using IPSec |
27 |
Connect a computer to the printer by network (Windows) |
27 |
Uninstall the printer software (Windows) |
28 |
Connect a computer to the printer by network (Mac OS X) |
28 |
Uninstall the printer software (Mac OS X) |
29 |
Setting up the printer |
30 |
Introduction |
31 |
Set up web services |
31 |
Web Services manual configuration |
31 |
Configure the printer’s Internet connection |
31 |
Configure firmware updates |
32 |
Set remote printing preferences |
32 |
Configure a scan-to-network or scan-to-FTP folder |
33 |
Example: Create a scan-to-network folder under Windows |
35 |
Example: Create a scan-to-network folder under Mac OS |
37 |
Paper suitability options |
38 |
Paper mismatch action |
38 |
Roll switching options |
39 |
Turn nesting on and off |
39 |
Turn usage information on and off |
40 |
Turn e-mail notifications on and off |
41 |
Turn alerts on and off |
41 |
Control access to the printer |
42 |
Front-panel security settings |
42 |
Embedded Web Server security settings |
43 |
Disable HP Connected |
43 |
Require account ID |
43 |
Set Windows driver preferences |
44 |
Network configuration |
45 |
Introduction |
46 |
Verify correct operation |
46 |
Preconfigure network settings if required |
46 |
Tools for preconfiguration |
46 |
Add the printer to your network system |
47 |
Client-server printing |
47 |
UNIX or Linux systems |
47 |
Troubleshooting |
47 |
IO Configuration page |
47 |
LEDs |
47 |
Link troubleshooting |
47 |
Link configuration methods |
48 |
Reset network parameters |
48 |
Control network protocols |
49 |
Enable or disable network protocols |
49 |
Front-panel menu items |
49 |
Embedded services |
53 |
Supported network protocols |
54 |
Personalizing the printer |
55 |
Change the language of the front-panel display |
56 |
Access the HP Utility |
56 |
Access the Embedded Web Server |
56 |
Change the language of the HP Utility |
57 |
Change the language of the Embedded Web Server |
57 |
Change the sleep mode setting |
57 |
Change the auto-off setting |
57 |
Change the loudspeaker volume |
58 |
Change the front-panel display brightness |
58 |
Change the units of measurement |
58 |
Configure network settings |
58 |
Change the graphic language setting |
59 |
Manage printer security |
60 |
Change your printer’s email address |
60 |
Paper handling |
61 |
General advice |
62 |
Load a roll onto the spindle |
62 |
Load a roll into the printer |
65 |
Unload a roll |
68 |
Quick procedure with paper on the roll |
68 |
Front panel procedure with paper on the roll |
68 |
Load a single sheet |
69 |
The stacker |
70 |
Manual printing with the stacker open |
71 |
The basket |
73 |
View information about the paper |
73 |
Paper presets |
74 |
Printing paper info |
74 |
Move the paper |
75 |
Maintain paper |
75 |
Change the drying time |
75 |
Change the retrieval time |
75 |
Turn the automatic cutter on and off |
76 |
Feed and cut the paper |
76 |
Working with two rolls |
77 |
The uses of a multiroll printer |
77 |
How the printer allocates jobs to paper rolls |
77 |
Printing |
79 |
Introduction |
80 |
Print from a USB flash drive |
80 |
Print from a computer using the Embedded Web Server or HP Utility |
81 |
Print from a computer using a printer driver |
83 |
Advanced print settings |
83 |
Select print quality |
83 |
Select paper size |
84 |
Custom paper sizes |
84 |
Select margins options |
86 |
Print on loaded paper |
86 |
Rescale a print |
87 |
Change the treatment of overlapping lines |
87 |
Preview a print |
88 |
Print a draft |
88 |
High-quality printing |
89 |
If you have a high-resolution image |
89 |
If you have printhead problems |
89 |
Print in gray shades |
90 |
Print with no margins |
90 |
Print with crop lines |
91 |
Use paper economically |
91 |
Nest jobs to save roll paper |
91 |
When does the printer try to nest pages? |
92 |
What pages can be nested? |
92 |
Which pages qualify for nesting? |
92 |
How long does the printer wait for another file? |
93 |
Use ink economically |
93 |
Roll protection |
93 |
Unattended printing/overnight printing |
94 |
Print from iOS with AirPrint |
94 |
Scanning |
96 |
Paper types suitable for scanning |
96 |
Scan to file |
97 |
Copying |
100 |
Mobile printing |
102 |
Introduction |
103 |
Print from mobile devices |
103 |
Print from Apple iOS |
103 |
Print from Android |
103 |
Print by email (HP ePrint) |
103 |
Mobile Printing |
104 |
Print from in-OS (internal Operating Systems) |
104 |
iPhone, iPad |
104 |
All Android |
104 |
Job queue management |
105 |
The job queue in the front panel |
106 |
Job queue page |
106 |
Job preview |
106 |
Select when to print a job in the queue |
106 |
Prioritize a job in the queue |
107 |
Pause a job in the queue |
107 |
Reprint a job from the queue |
107 |
Save a scanned job to another destination |
107 |
Delete a job from the queue |
107 |
Delete all jobs |
107 |
Turn off the job queue |
108 |
The job queue in the Embedded Web Server or HP Utility |
109 |
Job queue page |
109 |
Job preview |
110 |
Select when to print a job in the queue |
110 |
Prioritize a job in the queue |
110 |
Delete a job from the queue |
110 |
Reprint or copy a job in the queue |
111 |
Job status messages |
111 |
Reactivate a job on hold |
112 |
Turn off the job queue |
112 |
Color management |
113 |
Introduction |
114 |
How colors are represented |
114 |
A summary of the color management process |
114 |
Color calibration |
114 |
Color management from printer drivers |
116 |
Color management options |
116 |
Printer emulation |
117 |
Color adjustment options |
117 |
Printing in color |
117 |
Printing in grayscale |
118 |
Color management from printer drivers (PostScript printers) |
119 |
HP Professional PANTONE Emulation |
119 |
Color emulation |
120 |
CMYK color emulation |
120 |
RGB color emulation |
121 |
Color management from the Embedded Web Server |
122 |
Submit Job options |
122 |
Rendering intent |
122 |
Perform black point compensation |
123 |
Color management from the front panel |
123 |
Color management and the scanner |
123 |
Practical printing examples |
125 |
Print from Adobe Acrobat |
126 |
Print from Autodesk AutoCAD |
128 |
Using printer emulation |
132 |
Using clip contents by margins |
132 |
Print from Adobe Photoshop |
133 |
Print and scale from Microsoft Office |
135 |
Using PowerPoint |
136 |
Using Project |
137 |
Using Excel |
139 |
Retrieving printer usage information |
142 |
Get printer accounting information |
143 |
Check usage statistics |
143 |
Check usage statistics for a job |
143 |
Accounting statistics with the HP Utility |
144 |
Accounting statistics with the Embedded Web Server |
144 |
Request accounting data by email |
144 |
Handling ink cartridges and printhead |
146 |
About the ink cartridges |
147 |
Check the ink cartridges status |
147 |
HP Utility procedures |
147 |
Remove an ink cartridge |
147 |
Insert an ink cartridge |
148 |
Safe mode |
150 |
About the printhead |
150 |
Check the printhead status |
150 |
Remove the printhead |
151 |
Insert the printhead |
155 |
Storage of anonymous usage information |
158 |
Printer maintenance |
159 |
Check printer status |
160 |
Clean the exterior of the printer |
160 |
Maintain the ink cartridges |
160 |
Move or store the printer |
160 |
Update the firmware |
161 |
Automatic firmware updates |
161 |
Manual firmware updates |
162 |
Update the software |
162 |
Printer maintenance kits |
162 |
Secure File Erase |
163 |
Disk Wipe |
163 |
Scanner maintenance |
164 |
Clean the scanner’s glass plate |
165 |
Replace the scanner’s glass plate |
168 |
Calibrate the scanner |
173 |
Supplies and accessories |
175 |
How to order supplies and accessories |
176 |
Order ink supplies |
176 |
Order paper |
176 |
Order accessories |
177 |
Introduction to the accessories |
177 |
PostScript Upgrade |
177 |
Spindle |
177 |
3-in Spindle Adaptor Kit |
177 |
Troubleshooting paper issues |
178 |
The paper cannot be loaded successfully |
179 |
Unsuccessful roll load |
179 |
Unsuccessful sheet load |
179 |
Paper loading error messages |
179 |
The paper type is not in the list |
180 |
Transparent or translucent film |
180 |
Photo paper |
180 |
Bond and coated or technical paper |
180 |
Black ink is easily removed when touched |
181 |
After printing, the paper has wrinkles or there is too much ink |
181 |
The printer printed on the wrong paper type |
181 |
An “on hold for paper” message |
181 |
Which criteria are used to decide on which roll a job will be printed? |
181 |
When is a job put on hold for paper? |
182 |
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed? |
182 |
I don’t like jobs being put on hold for paper. Can I prevent it? |
182 |
I set the option “Paper mismatch action” to “Print anyway”, but some jobs are still put on hold (Win ... |
182 |
My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ... |
182 |
The paper has jammed in the print platen |
183 |
The paper has jammed in the stacker |
187 |
The printer reports unexpectedly that the stacker is full |
187 |
The printer displays out of paper when paper is available |
187 |
Prints do not fall neatly into the basket |
187 |
The print remains in the printer after printing has completed |
188 |
The cutter does not cut well |
188 |
The roll is loose on the spindle |
188 |
Troubleshooting print-quality issues |
189 |
General advice |
191 |
Print-quality troubleshooting wizard |
191 |
Recalibrate the paper advance |
192 |
Recalibrating the paper advance procedure |
192 |
Return to default calibration |
193 |
Horizontal lines across the image (banding) |
193 |
Lines are too thick, too thin or missing |
194 |
Lines appear stepped or jagged |
195 |
Lines print double or in the wrong colors |
195 |
Lines are discontinuous |
196 |
Lines are blurred |
196 |
Line lengths are inaccurate |
197 |
The whole image is blurry or grainy |
197 |
The paper is not flat |
198 |
The print is scuffed or scratched |
198 |
Ink marks on the paper |
199 |
Horizontal smears on the front of the paper |
199 |
Other smears on the paper |
199 |
Black ink comes off when you touch the print |
200 |
Edges of objects are stepped or not sharp |
200 |
Edges of objects are darker than expected |
200 |
Horizontal lines at the end of a cut sheet print |
201 |
Vertical bands of different colors |
201 |
White spots on the print |
201 |
Colors are inaccurate |
201 |
Color accuracy using EPS or PDF images in page layout applications |
202 |
Colors are fading |
202 |
The image is incomplete (clipped at the bottom) |
202 |
The image is clipped |
203 |
Some objects are missing from the printed image |
203 |
A PDF file is clipped or objects are missing |
204 |
The Image Diagnostics Print |
204 |
Corrective action |
206 |
If you still have a problem |
206 |
Troubleshooting scanner issues |
208 |
Cannot access the network folder |
208 |
Scanning to file is slow |
208 |
Troubleshooting scan-quality issues |
210 |
Random vertical lines |
211 |
Wrinkles or folds |
211 |
Line discontinuities |
212 |
Grain in area fills when scanning plain paper |
213 |
Small color differences between adjacent CIS modules |
214 |
Vertical light lines at the intersection between CIS modules |
215 |
Variable line thickness or missing lines |
216 |
Inaccurately reproduced colors |
216 |
Color fringing |
217 |
Clipping in dark or light areas |
218 |
Flare in the image when scanning glossy originals |
219 |
Vertical red and green bands over white or black background |
219 |
The stop-start effect |
220 |
Vibration |
221 |
Horizontal periodical banding |
221 |
Defocus, blurring and fading colors |
222 |
Incorrect paper advance, skew during scanning, or horizontal wrinkles |
223 |
Vertical black band 20 cm wide |
224 |
The scanner damages some originals |
225 |
Completely wrong colors |
225 |
Vertical distortion |
226 |
Object replication (ghosting) |
226 |
Clipping or incorrect scale factor when down-scaling in copies and prints |
227 |
Incorrect edge detection, mostly when scanning tracing paper |
228 |
A copied or scanned image is very skewed |
228 |
The scanner diagnostic plot |
229 |
Prepare the printer and the paper to print the diagnostic sheet |
230 |
Visual check for errors while printing the diagnostic sheet |
230 |
Resolution |
230 |
Alignment |
231 |
Loss of shadow or highlight details |
232 |
Printer banding |
232 |
Streaks |
233 |
Grain |
233 |
Scan or copy the diagnostic plot |
234 |
Monitor calibration |
234 |
Save the diagnostic plot for future use |
235 |
Troubleshooting ink cartridge and printhead issues |
236 |
Cannot insert an ink cartridge |
237 |
Ink cartridge status messages |
237 |
Cannot insert the printhead |
237 |
The front-panel display recommends reseating or replacing the printhead |
237 |
Clean the printhead |
238 |
Align the printhead |
238 |
Printhead status messages |
239 |
Troubleshooting general printer issues |
240 |
The printer will not start |
241 |
The printer does not print |
241 |
The printer seems slow |
242 |
The printer behaves strangely |
242 |
Communication failures between computer and printer |
242 |
Cannot access the HP Utility |
243 |
Cannot access the Embedded Web Server |
243 |
Cannot connect to the Internet |
243 |
Mobile printing troubleshooting |
244 |
Automatic file system check |
244 |
Alerts |
245 |
Front-panel error messages |
246 |
The system error log |
249 |
HP Customer Care |
250 |
Introduction |
251 |
HP Professional Services |
251 |
HP Support Center |
251 |
HP Start-Up Kit |
251 |
HP Care Packs and Warranty Extensions |
251 |
HP Installation |
252 |
HP Proactive Support |
252 |
Customer Self Repair |
252 |
Contact HP Support |
253 |
How to contact HP Support |
253 |
Printer specifications |
255 |
Functional specifications |
256 |
Mobile printing specifications |
258 |
Physical specifications |
258 |
Memory specifications |
258 |
Power specifications |
259 |
Environmental specifications |
259 |
Acoustic specifications |
259 |
Glossary |
260 |