Update the firmware
.........................................................................................................................................
151
Update the software
..........................................................................................................................................
152
Printer maintenance kits
...................................................................................................................................
152
Secure File Erase
...............................................................................................................................................
153
Disk Wipe
...........................................................................................................................................................
153
18
Scanner maintenance
...............................................................................................................................
154
Clean the scanner’s glass plate
.........................................................................................................................
155
Replace the scanner’s glass plate
.....................................................................................................................
158
Calibrate the scanner
........................................................................................................................................
163
19
Supplies and accessories
..........................................................................................................................
165
How to order supplies and accessories
............................................................................................................
166
Introduction to the accessories
.........................................................................................................................
167
20
Troubleshooting paper issues
...................................................................................................................
168
The paper cannot be loaded successfully
.........................................................................................................
169
The paper type is not in the list
.........................................................................................................................
170
The printer printed on the wrong paper type
...................................................................................................
171
An “on hold for paper” message
.......................................................................................................................
171
The paper has jammed in the print platen
........................................................................................................
173
The paper has jammed in the stacker
...............................................................................................................
177
The printer reports unexpectedly that the stacker is full
................................................................................
177
The printer displays out of paper when paper is available
..............................................................................
177
Prints do not fall neatly into the basket
...........................................................................................................
177
The print remains in the printer after printing has completed
........................................................................
178
The cutter does not cut well
..............................................................................................................................
178
The roll is loose on the spindle
.........................................................................................................................
178
21
Troubleshooting print-quality issues
........................................................................................................
179
General advice
...................................................................................................................................................
181
Print-quality troubleshooting wizard
...............................................................................................................
181
Recalibrate the paper advance
.........................................................................................................................
182
Horizontal lines across the image (banding)
....................................................................................................
183
Lines are too thick, too thin or missing
.............................................................................................................
184
Lines appear stepped or jagged
........................................................................................................................
185
Lines print double or in the wrong colors
.........................................................................................................
185
Lines are discontinuous
.....................................................................................................................................
186
Lines are blurred
................................................................................................................................................
186
Line lengths are inaccurate
...............................................................................................................................
187
ENWW
vii