HP DeskJet Ink Advantage 1200 User Guide - Page 46

Printing issues, Fix problems with not printing (unable to print)

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Printing issues Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for unable to print issues To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Either double-click or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending upon your operating system, do one of the following: 42 Chapter 5 Solve a problem ENWW

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Printing issues
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE:
This utility is only available for Windows operation system.
Troubleshoot problems with
print jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE:
The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1.
Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2.
If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Either double-click or right-click the icon for your printer and select
See what's printing
to open
the print queue.
c.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d.
If you made any changes, try to print again.
4.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
Depending upon your operating system, do one of the following:
42
Chapter 5
Solve a problem
ENWW