HP DeskJet Ink Advantage 1200 User Guide - Page 47

Devices and Printers, System and Security

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● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: ● Windows 10 : From the Windows Start menu, click Windows System, and then click Control Panel. ● Windows 7: From the Windows Start menu, click Control Panel. b. Click System and Security, and then click Administrative Tools. c. Double-click Services. d. Right-click the Print Spooler, and then click Properties. e. On the General tab, make sure Automatic is selected from the Startup type drop-down list. f. Under Service status, check the status. ● If the service is not running, click Start. ● If the service is running, click Stop, and then click Start to restart the service. Then click OK. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Under Hardware and Sound, click View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Right-click the printer, and then select the option to see what is printing. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. ENWW Printing issues 43

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●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set as
Default Printer
.
d.
Try using your printer again.
5.
Restart the print spooler.
To restart the print spooler
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, click
Windows System
, and then click
Control
Panel
.
●
Windows 7
: From the Windows
Start
menu, click
Control Panel
.
b.
Click
System and Security
, and then click
Administrative Tools
.
c.
Double-click
Services
.
d.
Right-click the
Print Spooler
, and then click
Properties
.
e.
On the
General
tab, make sure
Automatic
is selected from the
Startup type
drop-down list.
f.
Under
Service status
, check the status.
●
If the service is not running, click
Start
.
●
If the service is running, click
Stop
, and then click
Start
to restart the service.
Then click
OK
.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, click
Windows System
, and then click
Control
Panel
. Under
Hardware and Sound
, click
View devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Right-click the printer, and then select the option to see what is printing.
c.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
, and then click
Yes
to
confirm.
ENWW
Printing issues
43