HP Deskjet 200cci HP DeskJet 420 Series Printer Users Guide - C2642-90066 - Page 16

Appendices HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you've made an excellent choice. Should you need help, however, HP Customer Care's award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online, by fax, or by phone, you'll find the support you need-and you'll find it fast. Electronic Support Information If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer. HP Customer Care Online Click your way to a quick solution! A great place to go for answers to questions about HP products is HP Customer Care online at http://www.hp.com/go/support. You'll get instant access to everything from helpful printing tips to the latest product and software updates-24 hours a day, seven days a week. HP Customer Care User Forums They're friendly. They're informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you're looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user forums directly from the http://www.hp.com/go/support. HP Customer Care by Fax When you want the facts-and you want them fast- call HP FIRST, our automated faxback service. Dial (800) 333-1917 (U.S. only) from any touch-tone phone, listen to your choices, then select the support document that matches your specific need. You may request up to three documents per call, and we'll fax them to you right away. HP FIRST is a free service, so call anytime-24 hours a day, seven days a week. Printer Software Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, and NT 4.0. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software: s Download the printer software by accessing HP's Web site (http://www.hp.com/go/support). s If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the printer software on 3.5-inch disks by calling the toll-free phone number listed on the printer software CD case. Disks are delivered to you the next day for no charge. Bonus software that may be provided on the CD will not be provided on disks. s If you are in the U. S. and need a software upgrade, you can order by calling one of the following numbers: 6/1/98-2/12/99: (805) 257-5565 After 2/12/99: (661) 257-5565 Software upgrades are available for the cost of the disks plus shipping. s If you are outside the U.S. and cannot download the driver from HP's Web site, call the HP Customer Care number nearest you. See page 15. HP Customer Care Repair If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer's standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis. 14