HP Deskjet 3810/3820 HP Deskjet 3820 Series - (English) Reference Guide - Page 15

English installation troubleshooting, continued Windows USB, continued what is the problem? When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available. possible causes... to solve the problem... The Operating system terminated the installation before it was complete. Uninstall the software, then reinstall it. 1.Do one of the following: • Insert the CD-ROM into the CD-ROM drive, and select Remove printer software. Follow the onscreen instructions. • Open the Printer Assistant and select Tools and Updates > uninstall software. • Select Start > Programs > Hewlett-Packard > [hp deskjet printer] > uninstall software. 2.Close any virus protection programs or other software programs that are running on the computer. 3.To reinstall the printer software, insert the CD-ROM into the CD-ROM drive, then follow the onscreen instructions. If the software program does not automatically start, then see "to solve the problem..." on page 7. 11