HP Deskjet 3810/3820 HP Deskjet 3820 Series - (English) Reference Guide - Page 21

English hp printer limited warranty statement region North America (including Canada) Asia Pacific Europe Latin America software 90 days 90 days 90 days 90 days printer 90 days 1 year 1 year 1 year A. extent of limited warranty Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. 1. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 2. HP's limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: • Improper or inadequate maintenance or modification; • Software, interfacing, media, parts, or supplies not provided or supported by HP; or • Operation outside the product's specifications. • For HP printer products, the use of a nonHP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a nonHP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 3. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge covered by HP's warranty, HP shall replace the defective product. If HP receives notice of a defect in any hardware product covered by HP's warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP's option. 4. If HP is unable to repair or replace, as applicable, a defective product covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price of the product. 5. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 6. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 7. HP's limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France's "Departements D'Outre-Mer"; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer. 8. Any applicable print cartridge warranty shall not apply to HP print cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with in any way. 17