HP Deskjet 660 DeskWriter 660 User's Guide - Not Orderable - Page 65

The HP PrintMonitor is obscured. Select the HP

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SECTION FIVE Symptom Solution The printer name does not appear in the page setup dialog box. The printer is not selected in the Chooser. Select the printer in the Chooser as described on page 19. The installation of the printer software was unsuccessful. Close any screen saver or other software applications that are open and running in the background. Restart the computer. Reinstall the printer software using the installation instructions in Section 1. The printer icon does not appear in the Chooser. The printer software did not install correctly. Make sure the printer driver is installed within the Extensions folder in the System Folder. The network printer icon appears in the Chooser, but no names appear. AppleTalk is inactive. Turn on AppleTalk by clicking the Active button in the Chooser. The network is improperly connected. Make sure that you are using the proper network cables and that they are connected properly to each device. See the discussion Connecting the Printer Cable on page 7. "Please bring HP PrintMonitor to the front." is displayed in a dialog box. The HP PrintMonitor is obscured. Select the HP PrintMonitor from the Application menu at the right side of the menu bar. When the HP PrintMonitor appears, another dialog box appears that describes the current printing problem and how to fix it. Follow the instructions given. "The printer is not responding. Make sure it is properly connected and turned on. Click OK to continue or Cancel to terminate printing." is displayed in a dialog box. The printer is not communicating with the computer. Check that the printer is properly connected to the computer as described in Section 1. Also make sure the printer is turned on. Then click OK to continue with the prior printing instruction. If the problem persists, check that the printer is selected in the Chooser. Then check the cable between the printer and the computer. To cancel the prior printing instruction, click Cancel. "The serial port is already open or in use." is displayed in a dialog box. After about five seconds, this message disappears and an applicationdependent message such as "TeachText is unable to print this document. Make sure you've selected a printer." appears. The port is currently being used by a device (such as a modem) other than the printer. Check that you have selected the correct port and that the printer is attached to the port selected in the Chooser. Restart the computer. Then resend the document. 60

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SECTION FIVE
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The printer name does not
appear in the page setup dialog
box.
The printer is not selected in the Chooser. Select the
printer in the Chooser as described on page 19
.
The installation of the printer software was unsuccessful.
Close any screen saver or other software applications that
are open and running in the background. Restart the
computer. Reinstall the printer software using the
installation instructions in
Section 1
.
The printer icon does not
appear in the Chooser.
The printer software did not install correctly. Make sure the
printer driver is installed within the Extensions folder in the
System Folder.
The network printer icon
appears in the Chooser, but no
names appear.
AppleTalk is inactive. Turn on AppleTalk by clicking the
Active button in the Chooser.
The network is improperly connected. Make sure that you
are using the proper network cables and that they are
connected properly to each device. See the discussion
Connecting the Printer Cable
on page 7.
“Please bring HP PrintMonitor to
the front.” is displayed in a
dialog box.
The HP PrintMonitor is obscured. Select the HP
PrintMonitor from the Application menu at the right side of
the menu bar. When the HP PrintMonitor appears, another
dialog box appears that describes the current printing
problem and how to fix it. Follow the instructions given.
“The printer is not responding.
Make sure it is properly
connected and turned on. Click
OK to continue or Cancel to
terminate printing.” is displayed
in a dialog box.
The printer is not communicating with the computer.
Check that the printer is properly connected to the
computer as described in
Section 1
. Also make sure the
printer is turned on. Then click OK to continue with the
prior printing instruction. If the problem persists, check that
the printer is selected in the Chooser. Then check the cable
between the printer and the computer. To cancel the prior
printing instruction, click Cancel.
“The serial port is already open
or in use.” is displayed in a
dialog box. After about five
seconds, this message
disappears and an application-
dependent message such as
“TeachText is unable to print this
document. Make sure you’ve
selected a printer.” appears.
The port is currently being used by a device (such as a
modem) other than the printer. Check that you have
selected the correct port and that the printer is attached to
the port selected in the Chooser. Restart the computer.
Then resend the document.
Symptom
Solution