HP Deskjet 660 DeskWriter 660 User's Guide - Not Orderable - Page 77

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SECTION FIVE Contacting Customer Support The information presented earlier in this section suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using the following support services to obtain assistance. 24 Hour Support Information Phone (800) 333-1917 to access either HP Audio-Tips or HP FIRST Fax, our 24-hour automated support services. Audio-Tips provides pre-recorded help messages on common questions, as well as information on other resources within HP to get you the help you need. Selected messages can be faxed to you for future reference. HP FIRST Fax will deliver detailed support information on common software applications, and troubleshooting tips for your HP product. You may access this service from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice within minutes. Electronic Information Services For 24-hour access to information over your modem: • HP Download Service - Our electronic download service is available 7 days a week, 24 hours a day for your convenient access to HP printer drivers, product information, and troubleshooting hints. Call (208) 344-1691. Set your communications software to N,8,1. • CompuServe - Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum (GO HPPER). To subscribe, call CompuServe, Inc., (800) 524-3388 and ask for representative #51. (This is not operated by HP.) • Internet - Printer drivers, product and support information can be obtained via HP's anonymous FTP site at 192.6.71.2 or ftp-boi.external.hp.com which is available to anyone with FTP access to the Internet. Access through the World-Wide Web is at: URL http://www.hp.com/home.html Printer Drivers by Mail HP's Distribution Center provides printer drivers and printer driver updates. You can order by calling (970) 339-7009, Monday through Saturday, 24 hours a day. Telephone Assistance - In Warranty Our highly responsive support staff is dedicated to helping you get your new product up and running. Our support staff is available Saturday 9 am to 3 pm MST and Monday-Friday 7 am to 6 pm MST 72

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SECTION FIVE
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Contacting Customer Support
The information presented earlier in this section suggests solutions
to common problems. If your printer is not operating properly and
these suggestions do not solve your problem, try using the following
support services to obtain assistance.
24 Hour Support Information
Phone (800) 333-1917 to access either HP Audio-Tips or HP FIRST
Fax, our 24-hour automated support services. Audio-Tips provides
pre-recorded help messages on common questions, as well as
information on other resources within HP to get you the help you
need. Selected messages can be faxed to you for future reference.
HP FIRST Fax will deliver detailed support information on common
software applications, and troubleshooting tips for your HP
product. You may access this service from any touch tone phone
and request up to three documents per call. These documents will
be sent to the fax of your choice within minutes.
Electronic Information Services
For 24-hour access to information over your modem:
•
HP Download Service — Our electronic download service is
available 7 days a week, 24 hours a day for your convenient access
to HP printer drivers, product information, and troubleshooting
hints. Call (208) 344-1691. Set your communications software to
N,8,1.
•
CompuServe — Printer drivers and interactive sharing of technical
information are available on CompuServe’s HP Peripherals forum
(GO HPPER). To subscribe, call CompuServe, Inc., (800) 524-3388
and ask for representative #51. (This is not operated by HP.)
•
Internet — Printer drivers, product and support information can be
obtained via HP’s anonymous FTP site at 192.6.71.2 or
ftp-boi.external.hp.com which is available to anyone with FTP
access to the Internet. Access through the World-Wide Web is at:
Printer Drivers by Mail
HP’s Distribution Center provides printer drivers and printer driver
updates. You can order by calling (970) 339-7009, Monday through
Saturday, 24 hours a day.
Telephone Assistance — In Warranty
Our highly responsive support staff is dedicated to helping you get
your new product up and running. Our support staff is available
Saturday 9 am to 3 pm MST and Monday-Friday 7 am to 6 pm MST