HP Deskjet 9600 HP Deskjet 9600 - User Guide - Page 72
Information tab, HP Instant Support
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Information tab The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP. Click this button... myPrintMileage Printer Hardware HP Instant Support Register Your Printer How Do I... Troubleshooting Contact HP To... Access the myPrintMileage website and your printer usage information. You must have Internet access to perform this operation. Display the printer model and firmware version number. Access the HP Instant Support website for support services and troubleshooting tips. You must have Internet access to perform this operation. Register your printer online. You must have Internet access to perform this operation. Display help for performing common printer tasks. View help for solutions to common printer problems such as paper jams or software installation issues, and printing problems such as borderless or photo printing problems. Obtain information on how to contact HP. HP Instant Support HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (via myPrintMileage). With this information, you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively. HP Instant Support provides the following services for your printer: Easy access to troubleshooting tips - To help you quickly resolve printer problems or prevent some problems from happening, HP Instant Support provides tips that are customized for your printer. Notification of driver and firmware updates - When a firmware or driver update for your printer is available, a notification message will appear on the HP Instant Support homepage. You can access the download site from the web page. Access to hp services - From the website, you can find out more about the support services available for your printer (such as maintenance programs), obtain information about service providers, and also make online purchase of printer supplies and accessories. Notification of warranty expiration - When the printer warranty is expiring, a notification message will appear on the HP Instant Support homepage. To provide current information on the website, the web pages are created dynamically. Bookmarking a web page and connecting via the bookmark will not display the page. Instead, connect from the Toolbox by clicking the HP Instant Support button on the Information tab. ENWW 5-2