HP Deskjet 9600 HP Deskjet 9600 - User Guide - Page 86

Printers and Faxes, Print Test

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Make sure the print to file option is not selected in the printer driver If the print to file option is selected in the printer driver, the print job is saved to a file on your computer and not printed on paper. • Windows: From the software application, click File, and then click Print. Make sure the Print to file option is not selected. • Macintosh: On the main pop-up menu in the Print dialog box, make sure the Print to file option is not selected. Check the rear access panel and top cover Make sure the rear access panel or auto-duplex unit is correctly installed and locked into place, and that the top cover is closed. Check the print cartridges • If the print cartridge lights are on or blinking, see "Printer lights reference". • If you are printing with a single print cartridge, see "Printing with a single print cartridge". Try printing a demo page Try printing a demo page to see if the printer is set up correctly. Make sure the printer is turned on, press and hold the Power button, press the Resume button once, and then release the Power button. The printer prints a demo page. Try printing a test page (Windows) To print a generic Windows test page: 1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes (Windows XP). (If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click Control Panel, and then click Printers and Faxes.) 2 Right-click the printer icon and select Properties. 3 Click the General tab, and then click Print Test Page. If the test page prints, then the problem is not with the connection between the printer and the computer. Make sure the application you are trying to print from has the correct printer selected. If the test page prints and the printer previously worked with the same software application you are using, try printing another file using the software. If this file prints, the file you were previously trying to print may be damaged. If you have a backup copy of the file, try printing it. If none of the above solutions work, this problem is likely caused by your software application's inability to properly interpret print settings. Check the release notes on the Starter CD for known software conflicts. Otherwise, check your software application manual, or call the software manufacturer to get more specific help for this problem. If the test page does not print, make sure the correct port (USB, LPTx) is selected and that the printer is connected directly to your computer. If your printer is connected to a switch box, make sure you have selected the correct switch. When printing the test page, the printer Power light should blink. If the Power light does not blink, print a diagnostic page (see "Printing a diagnostic page"). Try printing from another application Try printing from other applications to see if this problem recurs. ENWW 6-11

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ENWW
6-11
±
Make sure the print to file option is not selected in the printer driver
If the print to file option is selected in the printer driver, the print job is saved to a file on
your computer and not printed on paper.
•
Windows:
From the software application, click
File
, and then click
Print
. Make sure
the
Print to file
option is not selected.
•
Macintosh:
On the main pop-up menu in the
Print
dialog box, make sure the
Print to
file
option is not selected.
±
Check the rear access panel and top cover
Make sure the rear access panel or auto-duplex unit is correctly installed and locked into
place, and that the top cover is closed.
±
Check the print cartridges
•
If the print cartridge lights are on or blinking, see
“Printer lights reference”
.
•
If you are printing with a single print cartridge, see
“Printing with a single print
cartridge”
.
±
Try printing a demo page
Try printing a demo page to see if the printer is set up correctly. Make sure the printer is
turned on, press and hold the Power button, press the Resume button once, and then
release the Power button. The printer prints a demo page.
±
Try printing a test page (Windows)
To print a generic Windows test page:
1
Click
Start
, point to
Settings
, and then click
Printers
(Windows NT 4.0, 98, Me, and
2000) or
Printers and Faxes
(Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click
Start
, click
Control Panel
, and then click
Printers and Faxes
.)
2
Right-click the printer icon and select
Properties
.
3
Click the
General
tab, and then click
Print Test Page
.
If the test page prints, then the problem is not with the connection between the printer and
the computer. Make sure the application you are trying to print from has the correct printer
selected.
If the test page prints and the printer previously worked with the same software application
you are using, try printing another file using the software. If this file prints, the file you were
previously trying to print may be damaged. If you have a backup copy of the file, try
printing it. If none of the above solutions work, this problem is likely caused by your
software application's inability to properly interpret print settings. Check the release notes
on the Starter CD for known software conflicts. Otherwise, check your software application
manual, or call the software manufacturer to get more specific help for this problem.
If the test page does not print, make sure the correct port (USB, LPTx) is selected and that
the printer is connected directly to your computer. If your printer is connected to a switch
box, make sure you have selected the correct switch. When printing the test page, the
printer Power light should blink. If the Power light does not blink, print a diagnostic page
(see
“Printing a diagnostic page”
).
±
Try printing from another application
Try printing from other applications to see if this problem recurs.