HP Desktop Pro A G2 Maintenance and Service Guide - Page 92

POST error messages and diagnostic front panel LEDs and audible codes

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Control panel message 00E-Inventory Error during MEBx Execution 00F-Interface Error during MEBx Execution 100-Front Audio Not Connected 2E1-MemorySize Error 2E2-Memory Error 2E3-Incompatible Memory Module in Memory Socket(s) X, X, ... 2E4-DIMM Configuration Warning 2E5-ECC Memory Module Detected on Unsupported Platform 2E6-Memory Not Configured Correctly for Proper MEBx Execution 300-Configuration Change Warning 301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure Description Recommended action BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. MEBx operation experienced a hardware error during communication with the ME. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. Front audio cable has been detached or unseated from system board. Reconnect or replace front audio cable. Memory amount has changed since the last boot (memory added or removed). The system memory size is different from the last startup. The most common reason is the removal of memory from the system board. Press the F1 key to save the memory changes. If this message persists, verify that the memory modules are installed correctly. Memory module configuration failed during boot up. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board. A memory module in memory socket identified 1. in the error message is missing critical SPD information, or is incompatible with the chipset. 2. 3. Verify proper memory module type. Try another memory socket. Replace with a supported module. The current memory configuration is not optimized. Rearrange the DIMMs so that each channel has the same amount of memory. Recently added memory module(s) support ECC 1. memory error correction. 2. If additional memory was recently added, remove it to see if the problem remains. Check product documentation for memory support information. DIMM1 is not installed. Make sure there is a memory module in the DIMM1 socket and that it is properly seated. A change in storage configuration has been detected (see Boot Options menu in BIOS Setup to enable this feature). Either the installed hardware has changed, storage or firmware mode may have been changed, or a storage device may have failed to respond. If no changes have been made prior to this warning, check that the drives are connected properly to power cables and system board. User Diagnostics (F2 during boot-up) may help identify any problem with specific devices. Hard drive is about to fail. (Some hard drives 1. have a hard drive firmware patch that will fix an erroneous error message.) Determine if hard drive is giving correct error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer. 84 Chapter 8 POST error messages and diagnostic front panel LEDs and audible codes

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Control panel message
Description
Recommended action
00E-Inventory Error during MEBx Execution
BIOS information passed to the MEBx resulted
in a failure.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the
system board.
00F-Interface Error during MEBx Execution
MEBx operation experienced a hardware error
during communication with the ME.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the
system board.
100-Front Audio Not Connected
Front audio cable has been detached or
unseated from system board.
Reconnect or replace front audio cable.
2E1-MemorySize Error
Memory amount has changed since the last
boot (memory added or removed).
The system memory size is
different
from the
last startup. The most common reason is the
removal of memory from the system board.
Press the
F1
key to save the memory changes.
If this message persists, verify that the
memory modules are installed correctly.
2E2-Memory Error
Memory module
configuration
failed during
boot up.
1.
Ensure memory modules are correctly
installed.
2.
Verify proper memory module type.
3.
Remove and replace the
identified
faulty
memory module(s).
4.
If the error persists after replacing
memory modules, replace the system
board.
2E3-Incompatible Memory Module in Memory
Socket(s) X, X, ...
A memory module in memory socket
identified
in the error message is missing critical SPD
information, or is incompatible with the chipset.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace with a supported module.
2E4-DIMM
Configuration
Warning
The current memory
configuration
is not
optimized.
Rearrange the DIMMs so that each channel has
the same amount of memory.
2E5-ECC Memory Module Detected on
Unsupported Platform
Recently added memory module(s) support ECC
memory error correction.
1.
If additional memory was recently added,
remove it to see if the problem remains.
2.
Check product documentation for
memory support information.
2E6–Memory Not
Configured
Correctly for
Proper MEBx Execution
DIMM1 is not installed.
Make sure there is a memory module in the
DIMM1 socket and that it is properly seated.
300–Configuration
Change Warning
A change in storage
configuration
has been
detected (see Boot Options menu in BIOS Setup
to enable this feature). Either the installed
hardware has changed, storage or
firmware
mode may have been changed, or a storage
device may have failed to respond.
If no changes have been made prior to this
warning, check that the drives are connected
properly to power cables and system board.
User Diagnostics (
F2
during boot-up) may help
identify any problem with
specific
devices.
301-Hard Disk 1: SMART Hard Drive Detects
Imminent Failure
Hard drive is about to fail. (Some hard drives
have a hard drive
firmware
patch that will
fix
an
erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Run the Drive Protection
System test under using F2 Diagnostics
when booting the computer.
84
Chapter 8
POST error messages and diagnostic front panel LEDs and audible codes