HP Digital Sender 9000 HP 9250C Digital Sender - User Guide
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- HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 1
- HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 2
- HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 3
HP 9250C Digital Sender User Guide - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 4
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 5
Time/Scheduling menu ...19 Management menu ...20 Initial Setup menu ...21 Networking and I/O ...21 E-mail Setup ...28 Send Setup menu ...28 Device Behavior menu ...29 Troubleshooting menu ...30 Resets menu ...30 Service menu ...30 3 Connectivity ENWW iii - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 6
Basic send information ...41 Log in ...41 Change settings for the current job 41 Cancel send ...42 Configure the device to send e-mail 43 Supported protocols ...43 Configure e-mail server settings 43 Find gateways ...44 Find the SMTP gateway from the device control panel 44 Find the SMTP gateway - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 7
control-panel messages 71 Jams ...75 Avoid jams ...75 Clear jams ...75 Solve e-mail problems ...77 Validate the e-mail server (SMTP gateway) address 77 Validate the LDAP gateway address 77 Appendix A Service and support Hewlett-Packard limited warranty statement 79 Customer self repair warranty - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 8
Plastics ...91 Material restrictions ...91 Disposal of waste equipment by users in private households in the European Union ...... 92 Material Safety Data Sheet (MSDS 92 For more information ...92 Declaration of conformity ...93 Country-/region-specific safety statements 94 Canadian DOC - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 9
1 Device basics ● Device information ● Features ● Performance ● Device software ● Network components used for digital-sending ● Paper handling ● Device parts ● Space requirements ENWW 1 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 10
Protocol) directory for names and e-mail addresses. This feature makes the addressing of send to e-mail jobs easier. EWS user guide or DSS support guide Configure the device to require user authentication to use specific device features. This feature relies on an existing LDAP infrastructure, and - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 11
to require user authentication to use specific features of the device. This feature relies on an existing Microsoft Windows domain infrastructure. DSS support guide Configure the device to require user authentication to use specific features of the device. This feature relies on an existing LDAP - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 12
Performance The following sections give specific performance statistics for the digital sender. ADF performance The following table shows the images per minute (ipm) speed of the digital sender ADF. Mode Simplex mono mode Simplex color mode Duplex mono mode Duplex color mode Dots per inch (dpi) - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 13
. This software runs as a service on a network server. It is not necessary to install any software or drivers on individual user's computers. See the HP Digital Sending Software Support Guide on the documentation CD for software installation and configuration instructions. The most recent software - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 14
-required only when the Windows 2000 Fax service is the method of fax transport Network Fast Ethernet 100Base-TX or Ethernet 10Base-T Digital senders or HP multi-function peripheral (MFP) devices An HP DSS server can support up to 1000 HP 9250C Digital Senders, HP 9200C Digital Senders, or - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 15
Paper handling The HP 9250C Digital Sender supports the following standard paper sizes: ● Letter: 215.9 x 279 mm (8.5 x 11 inches) ● Executive: 190 x 254 mm (7.5 x 10 inches) ● A4: 210 x 297 mm (8.3 x 11.7 inches) ● A5: 148 x - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 16
Device parts Before using the digital sender, familiarize yourself with its parts. 42 14 43 4 45 6 1 Control panel 2 Jam release button 3 Output bin 4 ADF input bin 5 External Qwerty keyboard (pull to open) 6 On/off switch 12 13 7 ADF cable 8 Control-panel cable 9 10/100Base-T network port - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 17
12 USB device port 13 Power connector 14 Scanner lock 15 Serial number ENWW Device parts 9 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 18
Space requirements The following figures illustrate the space requirements for the HP 9250C Digital Sender. NOTE: The digital sender requires 90 mm (3.5 inches) of free space behind the device in order to fully open the top. 10 Chapter 1 Device basics ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 19
2 Control panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Troubleshooting menu ● Resets menu ● Service menu ENWW 11 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 20
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 21
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. 1 Features 2 Device status line 3 Help button 4 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 22
continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem. Warning button. The warning button appears when the device has a problem but can continue functioning. Touch the warning button to see a message that describes the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 23
Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 24
used to scan originals. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Manually Adjust Text Photograph Use this setting to optimize the output for a particular type of original. You can optimize the output for text, pictures, or a mixture - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 25
Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. Menu item Document File Type Output Quality Resolution Color/Black TIFF Version Values PDF (default) JPEG TIFF M-TIFF High (large file) Medium (default) Low (small file) 75 DPI 150 DPI (default) - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 26
Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. Menu item Color/Black Document File Type TIFF version Output Quality Resolution Values Color scan Black/white scan (default) PDF (default) M-TIFF TIFF JPEG TIFF 6.0 (default) TIFF (post 6.0) - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 27
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit Sleep mode. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Menu item Date/Time Sleep Delay Wake Time Sub-menu item Date Format - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 28
Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-2 Management menu Menu item Values Sleep mode Disable Use Sleep Delay (default) Description Use this feature - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 29
are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. Manual: Use the Manual Settings menu to configure TCP/IPv4 parameters, such as an IPv4 address like 123.123.123.123. ENWW Initial Setup menu 21 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 30
to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 31
Manual Settings Proxy Server Diagnostics Proxy Port Embedded Test ENWW Values and Description Manual Settings: Use the Manual Settings menu to enable and manually internet service provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 32
select all available embedded tests. Select Yesto choose all tests. Select No to select individual tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to the device. Select Yes to choose this test, or No to - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 33
Table 2-3 Jetdirect sub-menus (continued) Menu item Sub-menu item Ping Test Sub-menu item Dest Type Dest IP Packet Size Timeout Count Show Results Execute Values and Description This test is used to check network communications. This test sends link-level packets to a remote network host, - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 34
However, a refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and communication mode of link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 35
Table 2-3 Jetdirect sub-menus (continued) Menu item Sub-menu item Sub-menu item Values and Description 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. ENWW Initial Setup menu 27 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 36
embedded Web server. For more information, see the embedded Web server guide on the device CD. Menu item Address Validation Find Send Gateways SMTP Enter a value (IP Address). Off On Allow Use of Digital Send Service Off On Description Copy the local Send settings from one device to another. - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 37
Device Behavior menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Menu item Language Keyboard Layout Key Press Sound Inactivity Timeout Sub-menu item Warning/Error Behavior Clearable Warnings Continuable Events Values Description Select - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 38
Troubleshooting menu NOTE: Values shown with "(default)" are the factory-default values. if it is not capturing the correct sections of scanned documents. Service technicians should use this sub-menu to diagnose potential problems with the device scanner. Use this feature to make sure the components - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 39
3 Connectivity ● Novell NetWare support ● Network configuration NOTE: For information about necessary network components for digital sending, see Network components used for digital-sending on page 6 ENWW 31 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 40
be installed on the network and be configured correctly before Novell-specific attributes can be configured in HP DSS. In order to support Novell NetWare authentication and Novell digital sending destinations, HP DSS requires both of the following components: ● Novell NetWare version 3.12, 3.2, 4.11 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 41
guide on the device CD. For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide. The guide Address. Use the following procedure to change the IP address manually. 1. Scroll to and touch Administration. 2. Scroll to and - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 42
touch Initial Setup. 3. Touch Networking and I/O. 4. Touch Embedded Jetdirect. 5. Touch TCP/IP. 6. Touch IPV4 Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 43
. Touch Manual Settings. Guide. HP Jetdirect EIO print servers HP Jetdirect print servers (network cards) can be installed in the EIO slot. These cards support servers also support the Simple Network Management Protocol (SNMP), which provides remote device management and troubleshooting through the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 44
36 Chapter 3 Connectivity ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 45
4 Use device features This section provides instructions for how to carry out common digital-sending tasks. ● Load media ● Use the keyboard ● Basic send information ● Configure the device to send e-mail ● Send an e- - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 46
Load media You can load media to scan either on the scanner glass or in the ADF. Load media on the scanner glass Use the scanner glass to scan small, lightweight (less than 60 g/m2 or 16 lb), or irregularly-sized originals such as receipts, newspaper clippings, photographs, or old or worn documents. - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 47
3. Adjust the media guides until they are snug against the media. ENWW Load media 39 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 48
Use the keyboard The digital sender has a built-in keyboard that can be used to type the necessary information when scanning a file to an e-mail address. 1. At the bottom of the device, pull out the keyboard tray. 2. Type the necessary information in the active field on the device touchscreen. Use - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 49
Basic send information Log in When you walk up to the digital sender, you will see the home screen. The options that are displayed are the digital-sending options that have been enabled by the system administrator. The system administrator can configure the device to require a user name and - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 50
Button Description Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size. Resolution Touch this button to change the scan resolution. A higher resolution setting produces a larger file size. - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 51
scan e-mail feature, see the Embedded Web Server User Guide on the device documentation CD. For more information on setting up a feature, solving a problem, or discovering how to use this device, go to www.hp.com/support/9250c. Supported protocols SMTP ● Simple Mail Transfer Protocol (SMTP) is - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 52
a computer. If you receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP). Find gateways If you do not know the e-mail server address, you can use one of the following methods to find it. Find - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 53
Send an e-mail The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to have an Adobe Acrobat viewer to view the e-mail attachment) Use - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 54
. NOTE: You can also use the embedded Web server to create and manage the e-mail address book. For more information, see the embedded Web server guide on the device CD. Create a recipient list 1. From the Home screen, touch E-mail. 2. Complete one of the following steps: ● Touch To: to open the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 55
You can remove a recipient from your list by scrolling to highlight the recipient, and then touching the remove button ( ). 3. The names in the recipient list are placed in the text line of the keyboard screen. If you want, you can add a recipient that is not found in the address book by typing the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 56
to a folder If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003, and Novell. 1. Place the document face-down on the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 57
Scan to a workflow destination NOTE: This device feature is provided by the optional Digital Sending Software product. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow destination gives you the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 58
Send a digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/9250c_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 59
5 Manage and maintain the device This chapter describes how to manage and maintain the device: ● Use information pages ● Use the embedded Web server ● Use HP Web Jetadmin software ● Controlling digital-sending security ● Replace supplies and parts ● Clean the device ● Upgrade the firmware ● - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 60
Use information pages From the control panel touchscreen, view pages that give details about the device and its current configuration. Page description Configuration page Shows device settings and installed accessories. How to view the page 1. From the Home screen, touch Administration. 2. Touch - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 61
Utility to perform the functions below described in this section. See the HP Digital Sending Software Support Guide on the documentation CD for configuration instructions. ● View device control status information ● View and change the device control panel menu configuration ● View internal - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 62
Embedded Web server sections Tab or section Options Information tab Provides device, status, and configuration information ● Device Status: Shows the device status. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page. - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 63
Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device. Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 64
software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies server, HP Web Jetadmin is available to any client through a supported Web browser, such as Microsoft Internet Explorer 6.0 for Windows or Netscape - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 65
-party software vendors offer services for secure e-mail delivery. The Secondary email feature is designed to work with one of these third-party software programs for users that require an extra measure of data security. For more information, see the DSS support guide. Restrict software access In - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 66
the EWS Supplies Status page (see the embedded Web server guide on the device CD). The ADF Maintenance Kit includes the following items: ● One pickup roller assembly ● One separation pad ● One mylar sheet kit ● An instruction booklet Follow the instructions that come with the kit to install it. 58 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 67
After replacing the kit, reset the New Document Feeder Kit setting. 1. On the Home screen, touch Administration. 2. Scroll down and touch Resets. 3. Touch Reset Supplies. 4. Touch New Document Feeder Kit. 5. Touch Yes, and then touch Save. ENWW Replace supplies and parts 59 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 68
Clean the device During the scanning process, paper and dust particles can accumulate inside the device. Over time, this buildup can cause problems, such as specks on scanned documents. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 69
3. Locate the white, vinyl calibration strips. 4. Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 5. Close the top of the digital sender. Clean the ADF rollers You should clean the rollers - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 70
2. Locate the rollers near the vinyl calibration strips. 3. Wipe the rollers gently with a clean, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device. 4. Close the scanner lid. 5. Push the release button to open the ADF cover. 6. - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 71
8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10. Close the ADF cover. ENWW Clean the device 63 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 72
HP Web site To find the most recent firmware upgrade for the digital sender, go to www.hp.com/go/ 9250c_firmware. This page also contains instructions about how to download the new firmware version. Download the new firmware version from the Web site, and then use one of the methods in - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 73
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults. 1. If you do not - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 74
Use a USB connection to upgrade the device firmware If the device is connected over a USB connection, follow these instructions: 1. From a command prompt or in an MS-DOS window, type copy /b \ \\, where is the name of the .RFU file (including the - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 75
model, and see if it is later than the version that you wrote down. If it is, right-click on the firmware link, following the instructions on the Web page to download the new firmware file. The file must be saved into :\PROGRAM FILES\HP WEB JETADMIN\DOC\PLUGINS\HPWJA - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 76
problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting Touch Calibrate Scanner and then follow the instructions in the onscreen dialog box. The - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 77
6 Problem solving This information is organized to help you resolve device problems. Choose the general topic or type of problem from the following list. ● Sources for information about problems ● Control-panel messages ● Jams ● Solve e-mail problems ENWW 69 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 78
software on page 56 for more information. You can also see the diagnostics and troubleshooting topics in the HP Web Jetadmin software online help for details. Embedded Web server event log. See the DSS support guide for information on these error messages. 70 Chapter 6 Problem solving ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 79
of control-panel messages can indicate the status of or problems with the device. Message type Status messages Warning messages this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/9250c.) 49.XXXXX ERROR To continue - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 80
HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/9250c HPauthorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/9250c service or support provider. (See the HP support flyer, or go to www.hp.com/ support/9250c - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 81
the document feeder (ADF). Follow the instructions in the onscreen dialog box, or see Clear jams on page 75. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 82
and then press Start. SMTP gateway not responding The SMTP gateway has exceeded a time out Verify the e-mail server address. See Solve value. e-mail problems on page 77. Contact the network administrator. The folder you have entered is not a valid The folder name was entered incorrectly, or Re - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 83
the ADF, ensure that the paper stack is square and straight and the paper guides are adjusted to the width of the page to be scanned ● Do not might lead to difficulty when feeding through the ADF. Clear jams Follow these instructions to clear paper jams in the digital-sender ADF. 1. Press the release - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 84
4. Close the ADF cover. 76 Chapter 6 Problem solving ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 85
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address valid, the Find People dialog box opens. 3. If the LDAP gateway address is not valid, contact the network administrator. ENWW Solve e-mail problems 77 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 86
78 Chapter 6 Problem solving ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 87
period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 88
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 80 Appendix A Service and support ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 89
these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 90
during the warranty period, HP will replace SOFTWARE PRODUCT media, which does not execute its programming instructions due to such defects. 2. HP does not warrant that the operation of HP products will be RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. 82 Appendix A Service and support ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 91
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. ENWW Availability of support and service 83 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 92
several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 93
B Specifications ● Physical specifications ● Electrical specifications ● Power consumption specifications ● Environmental specifications ● Acoustic emissions ENWW 85 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 94
consumption (average, in watts)1 Scanning (55 ipm)2 Ready Sleep Off 98 W 35 W 15.7 W 0 W 1 Values subject to change. See www.hp.com/support/9250c for current information. 2 Power reported is highest value measured for color and monochrome scanning using all standard voltages. 3 Default time - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 95
0° to 40°C (68° to 81°F) (32° to 104°F) Relative humidity 15% to 80% 15% to 80% 1 Values are subject to change. See www.hp.com/support/9250c for current information. Storage -30° to 60°C (-22° to 140°F) 15% to 85% CAUTION: The operating environment should be stable, with no abrupt changes - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 96
88 Appendix B Specifications ENWW - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 97
C Regulatory information ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country-/region-specific safety statements ENWW 89 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 98
equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 99
Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 100
information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 101
conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe,, Herrenberger - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 102
Country-/region-specific safety statements Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) EMI statement (Korea) 94 Appendix C Regulatory information - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 103
messages, numerical list 71 messages, types of 71 Resets menu 30 security 57 Send Setup menu 28 Service menu 30 Time/Scheduling menu 19 touchscreen buttons 14 copying ADF, loading 38 customer support embedded Web server links 55 D Data light locating 12 date, setting 19 declaration of conformity 93 - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 104
LDAP errors 73 LDAP support 43 recipient lists 46 security 57 sending documents 45 server settings 43 SMTP support 43 validating gateway gateway addresses 77 LEDs, control panel troubleshooting 70 lights control panel 12 lights, control panel troubleshooting 70 link speed settings 26 loading - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 105
86 power switch 8 privileges, administrator 2 problem-solving Error button, control panel touchscreen 14 gateway support 43 recipient lists 46 sending documents 45 server settings 43 settings 45 SMTP support 43 validating gateway addresses 77 serial number, locating 8 service agreements 84 Service - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 106
links 55 system requirements 6 T TCP/IP settings 21 technical support 84 temperature specifications 87 tests networks 23 time, setting 19 Time/Scheduling menu, control panel 19 timeout settings 21 touch screen cleaning 60 troubleshooting about 70 control panel messages, numerical 71 error messages - HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 107
- HP Digital Sender 9000 | HP 9250C Digital Sender - User Guide - Page 108