HP ENVY 15-q300 ENVY Notebook Maintenance and Service Guide
HP ENVY 15-q300 Manual
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- HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 1
HP ENVY Notebook Maintenance and Service Guide - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2015 Document Part Number: 810306-001 Product notice This guide describes features that - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 5
parts catalog ...13 Computer major components ...13 Miscellaneous parts ...15 Display assembly subcomponents ...16 Mass storage devices ...17 Sequential part replacement procedures preliminary requirements 20 Tools required ...20 Service considerations ...20 Plastic parts ...20 Cables and connectors - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 6
...31 6 Removal and replacement procedures for Authorized Service Provider parts 33 Component replacement procedures ...33 RTC battery version ...67 Downloading a BIOS update ...67 9 Using HP PC Hardware Diagnostics (UEFI) ...69 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 69 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 7
specific files ...79 Restoring specific files using Windows Backup and Restore 79 Recovering the original system using HP Recovery Manager 79 What you need to know 79 Recovering using HP Recovery partition (select models only 80 Recovering using the recovery media 80 Changing the computer boot - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 8
viii - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 9
Memory Hard drive Audio and video Description HP ENVY Notebook Intel Core i7-4722HQ 2.4-GHz (SC Supports Optimus Supports GPS (GPU performance scaling) Support for low-voltage differential signalling LVDS, co-layout with eDP1.2 without PSR) Touch solution with flush glass and multitouch enabled 15 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 10
for the following WLAN module: ● Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter External media cards HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-Push Insertion/Removal Internal card expansion One half-size mini-card slot for WLAN Ports AC - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 11
Security Operating system Serviceability Support for the following batteries ● 6-cell, 62-Wh, 2.80-Ah, Li-ion battery ● 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Support for the following: ● Kensington Security Lock ● Trusted Platform Module (TPM) ● HP SimplePass support Preinstalled: Microsoft - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 12
of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - 4 Chapter 2 External component identification - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 13
desktop, click the question mark icon in the taskbar. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 14
Lights Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 15
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 16
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 17
Left side Component (1) Security cable slot (2) Vents (2) (3) HDMI port (4) USB 3.0 charging (powered) port (5) USB 3.0 port (6) Memory card reader (7) Hard drive light (8) Power light Description Attaches an optional security cable to the computer. NOTE: The security cable is - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 18
safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. NOTE: When a device is - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 19
Bottom Component (1) Service door (2) Battery bay (3) Vents (4) (4) Battery release latch Description click the question mark icon in the taskbar. Windows 7: ▲ Select Start > Help and Support. Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 20
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 21
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 22
) (17) Component Spare part number Display assembly (includes webcam/microphone module and wireless antenna cables): 15.6-in, BrightView, FHD, LED, touch screen display assembly 812534-001 15.6-in, BrightView, HD, LED, touch screen display assembly for use only on computer models equipped with - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 23
62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Service cover Miscellaneous parts Component AC adapter: 120-W HP Slim AC adapter (PFC, S, 4.5-mm) HDMI-to-VGA adapter Power cord (3-pin, black, 1.00-m): number 710415-001 701943-001 755530-001 720560-001 Miscellaneous parts 15 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 24
, includes: 720548-001 Left and right hinge covers Left and right hinges and brackets Display panel: 15.6-in, BrightView, FHD, LED, non-touch screen display panel 812538-001 15.6-in, BrightView, HD, LED, non-touch screen display panel 812537-001 Webcam/microphone module (includes webcam - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 25
710417-001 710662-001 Description 2-GB memory module (DDR3L-1600) 4-GB memory module (DDR3L-1600) 8-GB memory module (DDR3L-1600) HDMI-to-VGA adapter 120-W HP Slim AC adapter (PFC, S, 4.5-mm) 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 6-cell, 62-Wh, 2.80-Ah, Li-ion battery Intel Dual Band Wireless - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 26
Spare part number 718440-001 720235-001 720532-001 720533-001 720538-001 720545-001 720547-001 720548-001 720553-001 720559-001 720560-001 720561-001 720563-001 731999-001 734817-001 755530-001 760743-001 760743-DB1 765146-001 765737-001 774152-001 778190-001 778192-001 801808-001 Description RTC - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 27
includes display panel cable and webcam/microphone module cable) Hinge-up, 15.6-in, BrightView, HD, LED, non-TouchScreen display assembly for processor (includes webcam/microphone module and wireless antenna cables) Service cover Top cover TouchPad assembly (includes TouchPad, TouchPad bracket, - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 28
screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep the points designated in the maintenance instructions. 20 Chapter 4 Removal and replacement procedures preliminary requirements - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 29
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 30
-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 22 Chapter 4 Removal and - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 31
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 32
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 33
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. as 4 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 34
reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 35
the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn service cover to the computer. 4. Lift the back edge of the service cover (2) until it detaches from the computer. 5. Remove the service cover (3). The service - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 36
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 7. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 37
the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26). 5. Remove the service cover (see WLAN module on page 27). Remove the hard drive: 1. Release the zero insertion force (ZIF) connector (1) to which the hard drive - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 38
a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive. d. Remove the hard drive bracket (3) from the hard - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 39
various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps see Battery on page 26). 5. Remove the service cover (see WLAN module on page 27). Remove - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 40
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 32 Chapter 5 Removal and - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 41
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 42
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. 34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 43
Base enclosure Description Base enclosure Spare part number 774152-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 44
3. Remove the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 4. Remove the base enclosure. 36 Chapter 6 Removal - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 45
Reverse this procedure to install the base enclosure. Display assembly Description 15.6-in, BrightView, FHD, LED, touch screen display assembly (full hinge-up) 15.6-in, BrightView, HD, LED, touch screen display assembly (full hinge-up) Spare part number 812534-001 812186-001 To remove the display - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 46
the display assembly to the top cover. 8. Open the display hinges (1) as far as they will open. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 47
9. Remove the display assembly (2) from the computer. NOTE: Steps 10 through 16 apply only to computer models equipped with an Intel processor. 10. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 48
available using spare part number 720548-001. 12. If it is necessary to replace the display panel: 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 49
and remove it from the display enclosure. The display panel is available using spare part numbers 812538-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 812537-001 (15.6-in, BrightView, HD, LED, nonTouchScreen display panel). 13. If it is necessary to replace the display panel - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 50
three Phillips PM2.0×2.9 screws (1) that secure the left and right display hinge brackets to the display enclosure. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 51
d. Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. 15. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 52
available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 53
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 54
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 55
2. Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Component replacement procedures 47 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 56
sliding it up and to the left an angle. Reverse this procedure to install the system board. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 57
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 58
included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. 50 Chapter 6 Removal and replacement procedures for Authorized - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 59
Reverse this procedure to install the heat sink. Component replacement procedures 51 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 60
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 61
6. Lift the right side of the connector board (2) until it rests at an angle. 7. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board. Component replacement procedures 53 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 62
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 63
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 64
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 65
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 66
4. Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 67
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 68
, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 69
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 70
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 26), and then remove the following components: a. Service cover (see WLAN module on page 27) b. Hard drive (see Hard drive on page 29) c. Base enclosure (see Base enclosure on page 35 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 71
3. Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening (4) in the keyboard shield. The keyboard shield is available using spare part number 734817-001. 4. Partially open - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 72
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 73
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting typing support, selecting the HP Support instructions. To check for later - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 74
. 1. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 75
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 76
Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 77
follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 78
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. - or - Click Download, and then select Run. 70 Chapter 9 Using HP PC Hardware Diagnostics (UEFI) - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 79
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media (using - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 80
contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Be sure see Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 81
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 82
or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 83
HP Recovery media; see Creating HP Recovery media (select models only) on page 71. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 84
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 85
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 79. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 86
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account , running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 87
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 88
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 89
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 81 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 90
(front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Input power Operating voltage and current 19.5 V dc @ 6.15 A - 120 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90 - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 91
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 92
be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 93
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 94
spare part numbers 14, 18, 52 connector, power 10 connectors, service considerations 21 counterbalance weight, spare part number 18 B backups 71, 35 spare part numbers 14, 18, 35 battery removal 26 spare part numbers 15, 17, 26 battery cover, identifying 11 battery release latch 11 BIOS determining - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 95
HP PC Hardware Diagnostics (UEFI) downloading 69 HP Recovery Manager 79 correcting boot problems 74 starting 74 HP Recovery media creating 71 recovery 74 HP of Authenticity 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 latch, battery spare part number 15, 18 power - HP ENVY 15-q300 | ENVY Notebook Maintenance and Service Guide - Page 96
15, 19, 27 service labels, locating 12 serviceability, product description 3 Setup Utility updating 65 slots memory card reader 9 security cable 9 speakers identifying 7 removal 55, 57 spare part numbers 14, 18, 55, 57 specifications 82 subwoofer removal 55 spare part number 14, 18, 55 supported
HP ENVY Notebook
Maintenance and Service Guide